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Content preview: Interactive Webinar on How To Provide Exceptional Customer
Service On
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Subject: ***SPAM*** Webinar on How to Provide Exceptional Cutomer Service
This is a multi-part message in MIME format.
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Interactive Webinar on
How To Provide Exceptional Customer Service
On
13th April 2020
(11:00 AM to 4.30 PM)
In How to Provide Exceptional Customer Service, you will learn...
How to always communicate a positive, friendly, ready to help attitude to
Customers
How to handle angry Customers with diplomacy & tact
How to handle the 5 most common Customer complaints
How to spot opportunities for turning an unhappy Customer into a repeat
Customer
And much more!
The quality of Customer service you give, more than any other factor,
determines the level of approval Customers will give your organization. And
happy Customers are the Differeance between profit and loss. This webinar
gives you the skills to become an expert in your companys goods and services
. a master diplomat when dealing with angry Customers . a PR po when
representing your company . a personal consultant tuned into each Customer's
needs . and a saint who never becomes defensive or discourteous in your
business dealings. Make sure your Customers and the people they talk to will
choose to do business with you for years to come.
Agenda
* Building Customer Rapport & Good Will
- Which people skills make a Difference for Customer service and public
contact pros
- How to make every Customer feel important
- How to use words that trigger positive, good feelings
- What Customers really want the 3 ingredients for making Customers happy
- How to determine if your company has Customer friendly policies and
procedures
- How to measure your Customers level of satisfaction with your service
- How to use a Customers name and how to avoid overdoing it
- What words and actions signal a ready to help attitude that makes
Customers feel good
* Handling Problems And Complaints
- How to spot opportunities for turning complaining Customers into lifetime
Customers
- Recognizing the root sources of most misunderstandings and Customer
conflicts
- How to explain company policy in a way that wont put Customers on the
defensive
- How to repair a damaged Customer relationship
- The 5 principal reasons Customers complain and how to handle each one
- What to do when youre about to bloow up at a Customer
- How to say no when you have to without arousing resentment
* How To Communicate With Customers
- What specific words and phrases make Customers trust and like you
- How to avoid the words that triggeer negative, unhappy reactions
- How to get the information you need from telephone callers without
offending them
- How to avoid the 9 most common listening mistakes people make on the
telephone
- How to handle overly talkative Customers without hurting their feelings
- How to deal with Customers who aren't fluent in English
* Dealing With Difficult Customers
- How to deal with unhappy, irrational, angry and upset Customers
- How to keep from being intimidated by overbearing Customers
- What to do when you feel yourself becoming angry with a Customer
- What to do when a Customer questions your authority
- How to deal with ultradifficult Customers- How to deal with personal
verbal attacks
- What to do when youre confronted with someone whos rude and abusive
* Projecting A Professional Image
- How to keep yourself energized, motivated and positive
- How to evaluate your telephone image is it serving you?
- How to sound polished, positive and professional on the telephone
- How to look good and sound wonderful even when you feel awful
- How to make your voice sound as friendly as a smile
* How To Be A Customer Service Superstar
- How to be a catalyst for building Teaamwork, cooperation and support with
your associates
- How to work well with the other departments in your company
- How to increase sales and profitability through good Customer service
- What Customer service people need most from their managers
- How to wind up every Customer transaction on a positive note
Course's time structure:
Session Timing- 11:00am to 4.30pm
Webinar Starts 11.00 am
Break - 01.30 pm to 02.00 pm
Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.
Fee Structure :- Per participants
Rs. 4500/-
USD $ 75
18% GST is applicable
Mode of Payment:- NEFT / Credit Card / Paytm
Payment should be made before the session.
The Cheque has to be raised in the Name of GFORD Institute of Management Pvt
Ltd
Our GSTN. No. : 07AAECG5523F1ZU
*Terms & Conditions apply
Best regards
For GFORD Institute of Management Pvt Ltd
Akash Verma
Email: gfordonline@yahoo.com
Mob. :09711114779 / 9315556407
Reply with Subject Remove to unsubscribe from the mailing list
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<td width=3D730 height=3D61 bgcolor=3D"#8DB3E2" =
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<p class=3DMsoNormal align=3Dcenter =
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face=3DEbrima><span
=
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ld'>Interactive
Webinar on</span></font></b><b><i><font size=3D6 color=3D"#c00000" =
face=3DCambria><span
=
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face=3DCambria><span =
style=3D'font-size:26.0pt;font-family:Cambria;color:#C00000;
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style=3D'mso-margin-top-alt:0in;margin-right:
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face=3DCambria><span
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Service</span></font></i></b><b><font
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<td width=3D730 height=3D112 bgcolor=3D"#C6D9F1" =
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background:#C6D9F1;padding:.75pt .75pt .75pt .75pt;height:83.7pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:115%'><b><font
size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:15.0pt;
=
line-height:115%;font-family:Ebrima;color:black;font-weight:bold'>On<o:p>=
</o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in;line-height:115%'><b><font size=3D6 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:25.0pt;line-height:115%;font-family:Ebrima;
color:black;font-weight:bold'>13<sup>th</sup> April =
2020</span></font></b><b><font
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style=3D'font-size:29.0pt;
=
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face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;line-height:115%;font-family:Ebrima;
color:black;font-weight:bold'>(11:00 AM to 4.30 =
PM)</span></font></b><b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
=
line-height:115%;font-family:Cambria;color:black;font-weight:bold'><o:p><=
/o:p></span></font></b></p>
</td>
</tr>
<tr height=3D112 style=3D'height:83.7pt'>
<td width=3D730 height=3D112 bgcolor=3D"#C6D9F1" =
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background:#C6D9F1;padding:.75pt .75pt .75pt .75pt;height:83.7pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>In How to Provide Exceptional =
Customer
Service, you will learn...<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to always communicate a =
positive,
friendly, ready to help attitude to =
Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to handle angry Customers =
with
diplomacy & tact<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to handle the 5 most common
Customer complaints<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to spot opportunities for =
turning
an unhappy Customer into a repeat =
Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black'>And much more!<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>The
quality of Customer service </span></font></b><font size=3D3 =
color=3Dblack
face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>you
give, more than any other factor, determines the level of approval =
Customers
will give your organization. And happy Customers are the Differeance =
between
profit and loss. This webinar gives you the skills to become an expert =
in
your companys goods and services … a master diplomat when =
dealing with
angry Customers … a PR po when representing your company … =
a
personal consultant tuned into each Customer’s needs … and =
a
saint who never becomes defensive or discourteous in your business =
dealings.
Make sure your Customers and the people they talk to will choose to do
business with you for years to come.</span></font><font size=3D3 =
color=3Dblack
face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
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=
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Building Customer Rapport & Good Will</span></font></b><font =
size=3D3
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Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>W</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>hich people skills make a Difference for Customer =
service and
public contact pros</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to make every Customer feel =
important</span></font><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to use words that trigger positive, good =
feelings</span></font><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>W</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>hat Customers really want the 3 ingredients for making
Customers happy</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to determine if your company has Customer friendly =
policies
and procedures</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to measure your Customers level of satisfaction with =
your
service</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to use a Customers name and how to avoid overdoing =
it</span></font><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;
=
font-family:Ebrima;color:black;background:#C6D9F1;font-weight:bold'>-&nbs=
p;</span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;background:#C6D9F1;font-weight:bold'>W</span></font></=
b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;background:#C6D9F1'>hat words and actions signal =
a ready</span></font><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black'> to help attitude that makes Customers feel =
good</span></font><b><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
=
font-family:Ebrima;color:black;text-transform:uppercase;font-weight:bold'=
><o:p></o:p></span></font></b></p>
</td>
<td width=3D369 valign=3Dtop bgcolor=3D"#C6D9F1" =
style=3D'width:276.45pt;
border:solid black =
1.0pt;border-left:none;background:#C6D9F1;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:4.0pt;margin-right:9.35pt;
=
margin-bottom:4.0pt;margin-left:0in;text-align:justify;text-indent:0in;
background:#C6D9F1'><b><font size=3D3 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Handling Problems And Complaints</span></font></b><font size=3D3 =
color=3Dblack
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to spot opportunities for turning complaining =
Customers
into lifetime Customers</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>R</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ecognizing the root sources of most misunderstandings =
and
Customer conflicts</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to explain company policy in a way that wont put =
Customers
on the defensive</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to repair a damaged Customer =
relationship</span></font><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>T</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>he 5 principal reasons Customers complain and how to =
handle
each one</span></font><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;background:#C6D9F1;vertical-align:baseline'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
=
Ebrima;color:black;font-weight:bold'>- </span></font></b><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>W</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>hat to do when youre about to bloow up at a =
Customer</span></font><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;
=
font-family:Ebrima;color:black;font-weight:bold'>- </span></font></b=
><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>H</span></font></b><font =
size=3D3
color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:black'>ow to say no when you have to without arousing =
resentment</span></font><b><font
size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
=
font-family:Ebrima;color:black;text-transform:uppercase;font-weight:bold'=
><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D110 style=3D'height:82.7pt'>
<td width=3D376 height=3D110 valign=3Dtop bgcolor=3D"#C6D9F1" =
style=3D'width:281.85pt;
border:solid black =
1.0pt;border-top:none;background:#C6D9F1;padding:0in 5.4pt 0in 5.4pt;
height:82.7pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:4.0pt;margin-right:9.35pt;
=
margin-bottom:4.0pt;margin-left:14.15pt;text-align:justify;background:#C6=
D9F1'><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>* How To Communicate With =
Customers</span></font></b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Ebrima'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>W</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>hat specific words and =
phrases
make Customers trust and like you</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to avoid the words =
that
triggeer negative, unhappy reactions</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to get the =
information you
need from telephone callers without offending =
them</span></font><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Ebrima'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to avoid the 9 most =
common
listening mistakes people make on the telephone</span></font><font =
size=3D3
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to handle overly =
talkative
Customers without hurting their feelings</span></font><font size=3D3
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to deal with =
Customers who
aren’t fluent in English</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
<td width=3D369 height=3D110 valign=3Dtop =
style=3D'width:276.45pt;border-top:none;
border-left:none;border-bottom:solid black 1.0pt;border-right:solid =
black 1.0pt;
padding:0in 5.4pt 0in 5.4pt;height:82.7pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:4.0pt;margin-right:9.35pt;
=
margin-bottom:4.0pt;margin-left:14.15pt;text-align:justify;background:#C6=
D9F1'><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>* Dealing With Difficult =
Customers<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to deal with =
unhappy,
irrational, angry and upset Customers</span></font><font size=3D3
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to keep from being
intimidated by overbearing Customers</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>W</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>hat to do when you =
feel
yourself becoming angry with a Customer</span></font><font size=3D3
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>W</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>hat to do when a =
Customer
questions your authority</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to deal with =
ultradifficult
Customers</span></font><b><font size=3D3 face=3DEbrima><span =
style=3D'font-size:
=
12.0pt;font-family:Ebrima;font-weight:bold'>- </span></font></b><b><=
font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to deal with =
personal verbal
attacks<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>W</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>hat to do when youre =
confronted
with someone whos rude and abusive</span></font><b><font size=3D3
color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
=
font-family:Ebrima;color:black;text-transform:uppercase;font-weight:bold'=
><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr>
<td width=3D376 valign=3Dtop style=3D'width:281.85pt;border:solid =
black 1.0pt;
border-top:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:4.0pt;margin-right:9.35pt;
margin-bottom:4.0pt;margin-left:14.15pt;text-align:justify'><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>* Projecting A Professional =
Image<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
background:#C6D9F1;font-weight:bold'>H</span></font></b><font =
size=3D3
face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;background:
#C6D9F1'>ow to keep yourself energized, motivated and =
positive</span></font><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Ebrima'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to evaluate your =
telephone
image is it serving you?</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to sound polished, =
positive
and professional on the telephone</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to look good and =
sound
wonderful even when you feel awful</span></font><b><font size=3D3
face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to make your voice =
sound as
friendly as a smile</span></font><b><font size=3D3 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;
=
text-transform:uppercase;font-weight:bold'><o:p></o:p></span></font></b><=
/p>
</td>
<td width=3D369 valign=3Dtop =
style=3D'width:276.45pt;border-top:none;border-left:
none;border-bottom:solid black 1.0pt;border-right:solid black 1.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:4.0pt;margin-right:9.35pt;
=
margin-bottom:4.0pt;margin-left:14.15pt;text-align:justify;background:#C6=
D9F1'><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>* How To Be A Customer Service =
Superstar<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to be a catalyst =
for
building Teaamwork, cooperation and support with your =
associates</span></font><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Ebrima'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to work well with =
the other
departments in your company</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to increase sales =
and
profitability through good Customer service</span></font><font =
size=3D3
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>W</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>hat Customer service =
people
need most from their managers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:9.35pt;text-align:justify;
background:#C6D9F1;vertical-align:baseline'><b><font size=3D3 =
face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>- </s=
pan></font></b><b><font
size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>H</span></font></b><font size=3D3 =
face=3DEbrima><span
style=3D'font-size:12.0pt;font-family:Ebrima'>ow to wind up every =
Customer
transaction on a positive note</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
</tr>
</table>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in;line-height:150%'><font
size=3D3 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
=
line-height:150%;font-family:Cambria;color:black'><o:p></o:p></span></fon=
t></p>
</td>
</tr>
<tr height=3D111 style=3D'height:83.45pt'>
<td width=3D730 height=3D111 bgcolor=3D"#C6D9F1" =
style=3D'width:547.5pt;border:solid windowtext 1.0pt;
background:#C6D9F1;padding:.75pt .75pt .75pt .75pt;height:83.45pt'>
<p class=3DMsoNormal style=3D'margin-right:.05in'><b><font size=3D5 =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-weight:bold'>Course’s time
structure:</span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:.05in'><b><font size=3D5 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:16.0pt;font-weight:bold'>Session
Timing– </span></font></b><b><font size=3D5><span =
lang=3DEN-IN
style=3D'font-size:18.0pt;font-weight:bold'>11:00am to =
4.30pm<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:.05in'><b><font size=3D4 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Webinar =
Starts 11.00 am<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
style=3D'font-size:14.0pt;font-weight:bold'>Break – 01.30 pm to =
02.00 pm<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal><b><font size=3D5 color=3D"#1f497d" =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;color:#1F497D;font-weight:bold'>Pre-requisites<=
/span></font></b><font
size=3D5 color=3D"#1f497d"><span lang=3DEN-IN =
style=3D'font-size:18.0pt;color:#1F497D'><br>
</span></font><font color=3D"#1f497d" face=3DArial><span lang=3DEN-IN
style=3D'font-family:Arial;color:#1F497D'>You should have good =
internet
connection and good quality headphone/speaker set with Laptop / =
Desktop. You
should have notepad/pen to note down important =
points.</span></font><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D36 style=3D'height:26.75pt'>
<td width=3D730 height=3D36 bgcolor=3D"#C6D9F1" =
style=3D'width:547.5pt;border:solid windowtext 1.0pt;
background:#C6D9F1;padding:.75pt .75pt .75pt .75pt;height:26.75pt'>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0 width=3D752
style=3D'width:564.35pt;border-collapse:collapse;border:none'>
<tr height=3D84 style=3D'height:63.0pt'>
<td width=3D752 height=3D84 style=3D'width:564.35pt;border:ridge =
#548DD4 6.0pt;
padding:0in 5.4pt 0in 5.4pt;height:63.0pt'>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
style=3D'border-collapse:collapse;border:none'>
<tr>
<td width=3D325 style=3D'width:244.05pt;border:solid windowtext =
3.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
14.0pt;font-family:Ebrima;color:#002060;font-weight:bold'>Fee =
Structure
:- Per participants<o:p></o:p></span></font></u></b></p>
</td>
<td width=3D145 style=3D'width:108.45pt;border:solid windowtext =
3.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
14.0pt;font-family:Ebrima;color:#002060;font-weight:bold'>Rs. =
4500/-<u><o:p></o:p></u></span></font></b></p>
</td>
<td width=3D129 style=3D'width:97.1pt;border:solid windowtext =
3.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
14.0pt;font-family:Ebrima;color:#002060;font-weight:bold'>USD $ =
75<o:p></o:p></span></font></u></b></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D2 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:10.0pt;font-family:Ebrima;
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>18% GST is applicable<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D;font-weight:bold'>Mode of Payment:- =
NEFT /
Credit Card / Paytm</span></font></b><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>Payment should be made before the =
session.</span></font><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.3pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>The Cheque has to be raised in the Name of<b><span
style=3D'font-weight:bold'> GFORD Institute of Management Pvt =
Ltd</span></b></span></font><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.3pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>Our GSTN. No.<span =
class=3Dapple-converted-space> </span>: <b><span
=
style=3D'font-weight:bold'>07AAECG5523F1ZU </span></b></span></font>=
<font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal><b><font size=3D4 color=3D"#1f497d" =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D;
font-weight:bold'>*Terms & Conditions =
apply</span></font></b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal><b><font size=3D4 color=3D"#1f497d" =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D;
font-weight:bold'> </span></font></b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D;font-weight:bold'>Best =
regards</span></font></b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D;font-weight:bold'>For GFORD =
Institute of
Management Pvt Ltd</span></font></b><font size=3D4 color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D;font-weight:bold'>Akash =
Verma</span></font></b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
=
font-family:Ebrima;color:#1F497D;font-weight:bold'>Email: gfordonlin=
e@yahoo.com </span></font></b><strong><b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DFR =
style=3D'font-size:14.0pt;
=
font-family:Ebrima;color:#1F497D'> </span></font></b></strong><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D;font-weight:bold'>Mob. :09711114779 =
/
9315556407<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-left:24.55pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D;font-weight:bold'>Reply with =
Subject
Remove to unsubscribe from the mailing list</span></font></b><font =
size=3D4
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
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face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:11.0pt;font-family:
"Times New Roman"'><o:p></o:p></span></font></p>
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margin-left:0in;text-indent:0in'><font size=3D3 color=3Dblack =
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lang=3DEN-IN style=3D'font-size:12.0pt;font-family:"Times New =
Roman";color:black'> <o:p></o:p></span></font></p>
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color=3Dblack face=3D"Times New Roman"><span lang=3DEN-IN =
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