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Content preview: Webinars on Selling Skills Conflict Management
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Subject: ***SPAM*** Webinars on Selling Skills,Conflict Management and Supervisory Skills
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Webinars on
Selling Skills
Conflict Management
Supervisory Skills
On
1st September 2020
05:30 PM to 08.30 PM
On
2nd September 2020
05:30 PM to 08.30 PM
On
3rd September 2020
05:30 PM to 08.30 PM
* 7 Essential Selling Skills
* Key Activities For Salespeople
* Getting Organised
* Preparing A Sales Plan
* The Most Important Skill In Selling
* Breaking Down Your Sales Target
* How To Get Control Of Your Target
* Preparing Your Sales Pitch
* How To Make A Pitch
* Sales Planning
* Producing Your Personal Sales Plan
* Making Your Sales Pitch
* Ideas For Putting Together A Great Presentation
* Cross Selling & Up Selling
* Getting More Business From Customers
* Creating Rapport
* How To Begin To Build A Relationship
* Closing The Sale
* Managing Salespeople In A Recession
* Ten Tips For Sales Managers
* Causes of Conflict
* Functional conflict
* Dysfunctional conflict
* Types of Conflict
* Interpersonal
* Intragroup
* Intergroup
* Crosby's model
* 5 Stages of Conflict
* Thomas Kilmann model
* 5 Conflict Resolution Styles
* Effects of conflict in an Organisation
* Tips for Managing Conflict
* Conflict resolution is part of Emotional Intelligence
* 10 ways to manage employee conflict and improve office communication
* HEAT - a technique to manage anger out of Conflict
* Hear the person
* Empathize
* Ask Question
* Take Action
* Exercise / Assessment
* What's Your Conflict Management Style?
* Four main functions of supervision
* Knowledge for supervisors
* Doing Effective Supervision (How)
* How will I react?
* Situation & appropriate behavior
* Making things happen:
* The rules on delegation
* The four steps of delegation
* Tasks that shouldn't be delegated
* Common mistakes in delegation
* Supervisory roles
* The 10 Keys to Effective Supervision
* Values and Ethics
* Mandated Actions
* Promote Well-Being
* Promote Safety and Trust
* Evaluating Performance
* Effective Feedback
* Making the Most of Meetings
* Common Meeting Problems
* Tools for Problem Solving
* Best Practices
Course's time structure:
Webinar Starts 10.00 am
Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.
How To Register
Fee Structure :-
Per participant per session / Topics
Rs. 1000/-
USD $ 20
18% GST is applicable
> Mode of Payment: NEFT /Paytm / Credit Card
> Cheque favouring GFORD Institute of Management Pvt Ltd payable at New
Delhi.
> Fees include certificate of participation & Course Material.
*Terms & Conditions apply
Best regards
For GFORD Institute of Management Pvt Ltd
Rakesh Singh
Email: gfordonline@yahoo.com
Mob. :09711114779 / 9315556407
For Query and nominations - 09540012349 only Whatsapp
For unsubscribe from the mailing list, please mail us on gcmgford@yahoo.com.
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style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>Selling
Skills</span></font></b><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
<td width=3D245 height=3D51 bgcolor=3D"#B8CCE4" =
style=3D'width:2.55in;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:38.45pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;
font-family:Ebrima;color:black;font-weight:bold'>Conflict =
Management</span></font></b><b><font
size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;font-family:
Ebrima;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
<td width=3D232 height=3D51 bgcolor=3D"#B8CCE4" =
style=3D'width:173.8pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:38.45pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;
font-family:Ebrima;color:black;font-weight:bold'>Supervisory =
Skills</span></font></b><b><font
size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;font-family:
Ebrima;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D91 style=3D'height:68.25pt'>
<td width=3D254 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:190.35pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>1<sup>st</sup> September 2020 <o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center;text-indent:0in'><b><font size=3D4 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:13.0pt;font-family:Ebrima;color:black;font-weight:
bold'>05:30 PM to 08.30 PM</span></font></b><b><font size=3D5 =
color=3Dblack
face=3DEbrima><span =
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;
font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
<td width=3D245 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:2.55in;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>2<sup>nd</sup> September 2020 <o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D4 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
=
style=3D'font-size:13.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>05:30
PM to 08.30 PM</span></font></b><b><font size=3D6 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:22.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
<td width=3D232 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:173.8pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>3<sup>rd</sup> September 2020 <o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D4 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
=
style=3D'font-size:13.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>05:30
PM to 08.30 PM</span></font></b><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D104 style=3D'height:78.0pt'>
<td width=3D254 height=3D104 style=3D'width:190.35pt;border:double =
windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:78.0pt'>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>7 =
Essential
Selling Skills <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>Key =
Activities
For Salespeople <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Getting =
Organised<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Preparing A
Sales Plan <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>The Most Important =
Skill In
Selling<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Breaking Down
Your Sales Target <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>How To Get Control Of =
Your
Target<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Preparing Your
Sales Pitch <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>How To Make A =
Pitch<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Sales =
Planning<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Producing Your =
Personal Sales
Plan<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Making Your
Sales Pitch <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Ideas For Putting =
Together A
Great Presentation<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Cross Selling
& Up Selling<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Getting More Business =
From
Customers<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Creating
Rapport<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>How To Begin To Build =
A
Relationship<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Closing The
Sale<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Managing
Salespeople In A Recession<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.45pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:13.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Ten Tips For Sales =
Managers</span></font><font
size=3D4 face=3DEbrima><span =
style=3D'font-size:13.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
<td width=3D245 height=3D104 style=3D'width:2.55in;border:double =
windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:78.0pt'>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Causes of
Conflict<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Functional =
conflict<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Dysfunctional =
conflict<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Types of
Conflict</span></font></b><font face=3DEbrima><span =
style=3D'font-family:Ebrima'><o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span =
style=3D'font-family:Ebrima'>Interpersonal<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Intragroup =
<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Intergroup =
<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Crosby’s
model<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>5 Stages of =
Conflict<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Thomas
Kilmann model<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>5 Conflict Resolution =
Styles<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Effects of
conflict in an Organisation<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>Tips =
for
Managing Conflict<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Conflict resolution&nb=
sp;is
part of Emotional =
Intelligence<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>10 =
ways to
manage employee conflict and improve office =
communication<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>HEAT =
– a
technique to manage anger out of =
Conflict<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Hear the =
person<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span =
style=3D'font-family:Ebrima'>Empathize<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Ask =
Question<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Take =
Action<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Exercise /
Assessment </span></font></b><font face=3DEbrima><span =
style=3D'font-family:Ebrima'><o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:25.4pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:-14.15pt;mso-list:l7 level1 lfo16'><![if =
!supportLists]><font
size=3D2 face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>What’s Your =
Conflict
Management Style?<b><span =
style=3D'font-weight:bold'><o:p></o:p></span></b></span></font></p>
</td>
<td width=3D232 height=3D104 style=3D'width:173.8pt;border:double =
windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:78.0pt'>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>Four =
main
functions of supervision<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Knowledge for
supervisors<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Doing Effective
Supervision (How)<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>How =
will I
react?<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Situation & =
appropriate
behavior<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Making things
happen:<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>The rules on =
delegation<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>The =
four steps
of delegation<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Tasks that
shouldn’t be delegated<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Common mistakes
in delegation<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Supervisory
roles <o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>The =
10 Keys to
Effective Supervision<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Values and
Ethics</span></font></b><font face=3DEbrima><span =
style=3D'font-family:Ebrima'><o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'margin-left:25.4pt;text-align:justify;text-indent:
-14.15pt;mso-list:l7 level1 lfo16'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;font-family:Wingdings'><span
style=3D'mso-list:Ignore'>ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Mandated =
Actions<o:p></o:p></span></font></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Promote
Well-Being<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Promote Safety
and Trust<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Evaluating
Performance<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Effective =
Feedback<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Making the Most
of Meetings<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Common Meeting
Problems<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'>Tools for
Problem Solving<o:p></o:p></span></font></b></p>
<p class=3DNoSpacing =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;
=
margin-bottom:0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:-14.2pt;mso-list:l1 level1 lfo15'><![if =
!supportLists]><font
size=3D2 face=3DSymbol><span =
style=3D'font-size:11.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>·<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
face=3DEbrima><span style=3D'font-family:Ebrima;font-weight:bold'>Best =
Practices<o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D12 style=3D'height:8.95pt'>
<td width=3D732 colspan=3D3 height=3D12 =
style=3D'width:549.15pt;border:double windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:8.95pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D5 face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:16.0pt;font-family:Ebrima;font-weight:bold'>CourseR=
17;s
time structure:</span></font></b><font face=3DEbrima><span =
lang=3DEN-IN
style=3D'font-family:Ebrima'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D4 face=3DEbrima><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>Webinar =
Starts 10.00
am<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D5 color=3D"#1f497d" =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;color:#1F497D;
font-weight:bold'>Pre-requisites</span></font></b><font size=3D5 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-family:Ebrima;
color:#1F497D'><br>
</span></font><font color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN
style=3D'font-family:Ebrima;color:#1F497D'>You should have good =
internet
connection and good quality headphone/speaker set with Laptop / =
Desktop. You
should have notepad/pen to note down important =
points.</span></font><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
</tr>
<tr height=3D12 style=3D'height:8.95pt'>
<td width=3D732 colspan=3D3 height=3D12 =
style=3D'width:549.15pt;border:double windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:8.95pt'>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D5 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>How To Register =
<o:p></o:p></span></font></b></p>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
style=3D'margin-left:24.65pt;border-collapse:collapse;border:none'>
<tr>
<td width=3D369 style=3D'width:276.45pt;border:double windowtext =
1.5pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Fee Structure :- =
<o:p></o:p></span></font></u></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Per participant =
per
session / Topics<o:p></o:p></span></font></u></b></p>
</td>
<td width=3D151 style=3D'width:113.4pt;border:double windowtext =
1.5pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Rs. =
1000/-<u><o:p></o:p></u></span></font></b></p>
</td>
<td width=3D132 style=3D'width:99.25pt;border:double windowtext =
1.5pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>USD $ =
20<o:p></o:p></span></font></u></b></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>18% GST is applicable<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Mode of Payment: NEFT /Paytm / Credit =
Card<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Cheque favouring <b><span =
style=3D'font-weight:bold'>GFORD
Institute of Management Pvt Ltd </span></b>payable at New =
Delhi.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Fees include certificate of participation & =
Course
Material.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>*Terms & Conditions apply</span></font><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'> <o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'> </span></font></b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Best regards</span></font></b><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>For GFORD Institute of Management Pvt =
Ltd</span></font></b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Rakesh Singh</span></font></b><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
=
color:#1F497D;font-weight:bold'>Email: gfordonline@yahoo.com </=
span></font></b><strong><b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DFR =
style=3D'font-size:14.0pt;
=
font-family:Ebrima;color:#1F497D'> </span></font></b></strong><font
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