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From: "Rajeev Gupta" <gfordinstitute18@gmail.com>
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Subject: Conflict Management
Date: Mon, 25 Mar 2019 18:48:17 +0530
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 Content preview:  Conflict Management For Business Executives 9th April 2019
    - New Delhi - ITC Sheraton New Delhi 
 
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Conflict Management 

For Business Executives


9th April 2019 - New Delhi  - ITC Sheraton New Delhi

11th April 2019 - Mumbai  - Hyatt Regency 


By

Mr. Olav Ofstad

Attorney at Law - Norway and diplomat - UN and Red Cross


Introduction

What is conflict management about?

This seminar is an introduction to concepts, essential strategies and
conflict resolution techniques. Through presentations, discussions and
practical exercises the participants will acquire key knowledge in an easy
to understand, engaging manner. Focus of the seminar is conflict challenges
typically faced by leaders in business and industry, although the tools
presented are universal. Both proactive measures and conflict handling will
be discussed.

Objective

 The participants will have acquired the insights and capability needed to

> reduce the risk of conflict

> resolve conflicts in general and business/management conflicts in
particular

> negotiate and communicate better in conflict contexts

> manage staff better

Who should Attend

> Business or industry leaders at any level, relating to staff and
counterparts

> Anyone else interested in acquiring conflict management skills


Agenda


>> What is a Conflict?

Positions

Interests and needs

Emotions

>> Conflict resolution

Addressing needs

Removing the basis of conflict

>> Proactive measures against conflict

In the workplace

Relationship leaders/staff

Roles. I /We

Control vs freedom

Hierarchy vs flat organisation

Communication

Relationship between staff members

Working environment. Atmosphere

Equal terms and opportunities

Gender aspects

Retreats/confidence building

 

Business relations

Building relationships

Communication

Respect

Trust

Reliability

Long term perspectives


>> Handling conflicts

In the workplace

Executives' conflict with staff members

Communication

Decision making

Conflict between staff members

Leadership

Mediation

Intervention vis a vis one party

Conflict with business counterparts

Brinkmanship vs common ground

Negotiations

Observing needs


Profile of Faculty

Mr. Olav Ofstad - Attorney at Law - Norway and diplomat - UN and Red Cross

Mr Olav Ofstad has had an early career as a police lawyer/public prosecutor,
deputy judge, lecturer and senior partner in a private law firm. Since 1992
he has been working internationally as a diplomat at Norwegian embassies and
organisations such as the UN and the International Red Cross Federation as
Head of Delegation indifferent countries.

Between the international assignments he has engaged in conflict management
research, writing, consultancies and training. He has been specializing in
application of social psychology in conflict, a network of experts offering
training in conflict management and kidnapping survival.

His is the author of books include: Conflict Management in International
Peace Operations. A handbook for officers and soldiers (In cooperation with
the Norwegian Defence International Center, 2003),            Conflict
Management in International Missions. A Fieldguide (Routledge, 2015),
Surviving Kidnappers. Precautions, Influence, Strategic Tools (Troubador,
2017)


Timings: 10:00 am - 5:00 pm, Registration begins at 9:30 am*

How to Register:

> Fees: Rs. 12,000 /- +18 % GST per person. 

              Due to the limited availability of seats, early registration
is strongly recommended to ensure         

              your participation. GCM reserve the rights to close the
registration without any prior intimation.

   Please write to gcmseminars@yahoo.com

> Call Mr. Rajeev Gupta - 9711114779 / 9540012349 / Call -011-42111617

> Mode of Payment: Cheque / DD / NEFT /Paytm/ Credit Card

> Cheque favouring GCM Worldwide payable at New Delhi.

> Our GSTN. No. : 07AECPA0806Q1ZO

> Fees include Refreshment, Lunch, certificate of participation & Course
Material. *Terms & Condition Apply.


GCM Worldwide

SF - 46, Cross River Mall, Plot No. 9B & 9C, Near Karkardooma Court Metro
Station

Karkardooma, (CBD Shahdara) Delhi - 110032

Tel -011-42111616/617

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   Delhi</st1:City>&nbsp; - ITC Sheraton <st1:City =
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Hyatt Regency </span></font></b><b><font
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face=3DCambria><span
  lang=3DEN-IN =
style=3D'font-size:15.0pt;font-family:Cambria;color:black;
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<st1:country-region
  w:st=3D"on"><st1:place =
w:st=3D"on">Norway</st1:place></st1:country-region> and
  diplomat - UN and Red Cross</span></font></i></b><b><i><font size=3D5
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:
  =
Cambria;color:black;font-weight:bold;font-style:italic'><o:p></o:p></span=
></font></i></b></p>
  </td>
 </tr>
 <tr height=3D137 style=3D'height:102.9pt'>
  <td width=3D733 colspan=3D2 height=3D137 bgcolor=3D"#37DDCD" =
style=3D'width:550.0pt;
  background:#37DDCD;padding:.75pt .75pt .75pt .75pt;height:102.9pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
  size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
  =
Cambria;color:black;font-weight:bold'>Introduction</span></font></b><font=

  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>What is =
conflict
  management about?<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>This =
seminar is an
  introduction to concepts, essential strategies and conflict resolution
  techniques. Through presentations, discussions and practical exercises =
the
  participants will acquire key knowledge in an easy to understand, =
engaging
  manner. Focus of the seminar is conflict challenges typically faced by
  leaders in business and industry, although the tools presented are =
universal.
  Both proactive measures and conflict handling will be =
discussed.</span></font><font
  size=3D3 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Cambria;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
  size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>Objective</span></font></b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><font
  size=3D3 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Cambria;color:black'>&nbsp;</span></font><font size=3D3 =
color=3Dblack
  face=3DCambria><span =
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>The
  participants will have acquired the insights and capability needed =
to<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
  =
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>reduce the =
risk of
  conflict<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
  =
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>resolve =
conflicts in
  general and business/management conflicts in =
particular<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
  =
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>negotiate =
and
  communicate better in conflict contexts<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
  =
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>manage =
staff better<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
  size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>Who should =
Attend<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>&gt; =
Business or
  industry leaders at any level, relating to staff and =
counterparts<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>&gt; Anyone =
else
  interested in acquiring conflict management skills<b><span =
style=3D'font-weight:
  bold'><o:p></o:p></span></b></span></font></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.75pt'>
  <td width=3D733 colspan=3D2 height=3D38 bgcolor=3Daqua =
style=3D'width:550.0pt;
  background:aqua;padding:.75pt .75pt .75pt .75pt;height:28.75pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
  =
1.7pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=

  center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DCambria><span
  =
style=3D'font-size:20.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>Agenda</span></font></b><b><font
  size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
  =
Cambria;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D366 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:274.65pt;background:
  #37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0in'><b><font
  size=3D4 face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:
  Cambria;font-weight:bold'>&gt;&gt; What is a =
Conflict?<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Positions<o:p></o:p></span=
></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Interests
  and needs<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Emotions<o:p></o:p></span>=
</font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0in'><b><font
  size=3D4 face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:
  Cambria;font-weight:bold'>&gt;&gt; Conflict =
resolution<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Addressing
  needs<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Removing
  the basis of conflict<o:p></o:p></span></font></p>
  </td>
  <td width=3D366 rowspan=3D2 bgcolor=3D"#37DDCD" =
style=3D'width:274.65pt;background:
  #37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:6.4pt;text-indent:0in'><b><font size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria;
  font-weight:bold'>&gt;&gt; Proactive measures against =
conflict<o:p></o:p></span></font></b></p>
  <p class=3DListParagraph =
style=3D'mso-margin-top-alt:0in;margin-right:0in;
  margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>In
  the workplace<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Relationship
  leaders/staff<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Roles.
  I /We<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Control
  vs freedom<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Hierarchy
  vs flat organisation<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Communication<o:p></o:p></=
span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Relationship
  between staff members<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Working
  environment. Atmosphere<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Equal
  terms and opportunities<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Gender
  aspects<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Retreats/confidence
  building<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'><o:p>&nbsp;</o:p></span></=
font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Business
  relations<a name=3D"_GoBack"><o:p></o:p></a></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Building
  relationships<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Communication<o:p></o:p></=
span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Respect<o:p></o:p></span><=
/font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Trust<o:p></o:p></span></f=
ont></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Reliability<o:p></o:p></sp=
an></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Long
  term perspectives</span></font><b><font size=3D4 color=3Dblack =
face=3DCambria><span
  =
style=3D'font-size:14.0pt;font-family:Cambria;color:black;font-weight:bol=
d'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D366 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:274.65pt;background:
  #37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0in'><b><font
  size=3D4 face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:
  Cambria;font-weight:bold'>&gt;&gt; Handling =
conflicts<o:p></o:p></span></font></b></p>
  <p class=3DListParagraph =
style=3D'mso-margin-top-alt:0in;margin-right:0in;
  margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>In
  the workplace<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Executives&#8217;
  conflict with staff members<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Communication<o:p></o:p></=
span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Decision
  making</span></font><font size=3D4 face=3DCambria><span lang=3DEN-GB
  =
style=3D'font-size:14.0pt;font-family:Cambria'><o:p></o:p></span></font><=
/p>
  <p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Conflict
  between staff members<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Leadership<o:p></o:p></spa=
n></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Mediation<o:p></o:p></span=
></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Intervention
  vis a vis one party<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Conflict
  with business counterparts<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Brinkmanship
  vs common ground<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Negotiations<o:p></o:p></s=
pan></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
  0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
  face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Observing
  needs</span></font><b><font size=3D4 color=3Dblack =
face=3DCambria><span
  =
style=3D'font-size:14.0pt;font-family:Cambria;color:black;font-weight:bol=
d'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D733 colspan=3D2 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:550.0pt;
  background:#37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
  text-indent:0in'><b><font size=3D4 color=3Dblack face=3DCambria><span
  =
style=3D'font-size:14.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>Profile
  of Faculty<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
  size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>Mr. Olav Ofstad - Attorney at =
Law
  &#8211; Norway and diplomat - UN and Red =
Cross<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Mr Olav =
Ofstad has
  had an early career as a police lawyer/public prosecutor, deputy =
judge,
  lecturer and senior partner in a private law firm. Since 1992 he has =
been
  working internationally as a diplomat at Norwegian embassies and
  organisations such as the UN and the International Red Cross =
Federation as
  Head of Delegation indifferent countries.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Between the
  international assignments he has engaged in conflict management =
research,
  writing, consultancies and training. He has been specializing in =
application
  of social psychology in conflict, a network of experts offering =
training in
  conflict management and kidnapping =
survival.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>His is the =
author of
  books include: Conflict Management in International Peace Operations. =
A handbook
  for officers and soldiers (In cooperation with the <st1:place =
w:st=3D"on"><st1:PlaceName
   w:st=3D"on">Norwegian</st1:PlaceName> <st1:PlaceName =
w:st=3D"on">Defence</st1:PlaceName>
   <st1:PlaceName w:st=3D"on">International</st1:PlaceName> =
<st1:PlaceType w:st=3D"on">Center</st1:PlaceType></st1:place>,
  2003), &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
Conflict Management in International Missions. A Fieldguide
  (Routledge, 2015), Surviving Kidnappers. Precautions, Influence, =
Strategic
  Tools (Troubador, 2017)<o:p></o:p></span></font></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D733 colspan=3D2 height=3D38 bgcolor=3Daqua =
style=3D'width:550.0pt;
  background:aqua;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>Timings:&nbsp;10:00 am - 5:00 =
pm</span></font></b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'>,&nbsp;Registration begins =
at&nbsp;9:30 am*<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>How to =
Register:</span></font></b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>&gt; Fees: Rs. 12,000 =
/-</span></font></b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'>&nbsp;+18 %&nbsp;GST&nbsp;per person. =
<o:p></o:p></span></font></p>
  <p class=3DMsoNormal><font size=3D3 color=3D"#c00000" =
face=3DCambria><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Cambria;color:#C00000'>&nbsp;&nbsp;=
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  Due to the limited availability of seats, early registration is =
strongly
  recommended to ensure&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
<o:p></o:p></span></font></p>
  <p class=3DMsoNormal><font size=3D3 color=3D"#c00000" =
face=3DCambria><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Cambria;color:#C00000'>&nbsp;&nbsp;=
 &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;your
  participation. GCM reserve the rights to close the registration =
without any
  prior intimation.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>&nbsp;&nbsp; =
</span></font></b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black'>Please write to&nbsp;<b><span =
style=3D'font-weight:bold'>gcmseminars@yahoo.com</span></b><o:p></o:p></s=
pan></font></p>
  <p class=3DMsoNormal style=3D'margin-left:.5in;text-indent:0in'><font =
size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black'>&gt; <b><span style=3D'font-weight:bold'>Call Mr. =
Rajeev
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-011-42111617<o:p></o:p></span></b></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>&gt; </span></font></b><font =
size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
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Credit Card<o:p></o:p></span></font></p>
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style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>&gt; </span></font></b><font =
size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black'>Cheque favouring&nbsp;<b><span =
style=3D'font-weight:bold'>GCM
  Worldwide</span></b>&nbsp;payable at <st1:City w:st=3D"on"><st1:place =
w:st=3D"on"><b><span
    style=3D'font-weight:bold'>New =
Delhi</span></b></st1:place></st1:City>.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
  color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Cambria;color:black;font-weight:bold'>&gt; Our GSTN. No. : =
07AECPA0806Q1ZO</span></font></b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
  =
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black;font-weight:bold'>&gt; =
</span></font></b><font
  size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Cambria;color:black'>Fees include Refreshment, Lunch, =
certificate
  of participation &amp; Course Material. *Terms &amp; Condition =
Apply.</span></font><b><font
  size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
  =
Cambria;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
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 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
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style=3D'width:550.0pt;
  border:inset 1.0pt;border-bottom:inset =
1.5pt;background:#37DDCD;padding:.75pt .75pt .75pt .75pt;
  height:28.65pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
  text-indent:0in'><b><u><font size=3D5 color=3Dblack =
face=3DCambria><span
  lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Cambria;color:black;
  font-weight:bold'>GCM Worldwide<o:p></o:p></span></font></u></b></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>SF - 46, =
Cross River
  Mall, Plot No. 9B &amp; 9C, Near <st1:Street w:st=3D"on"><st1:address =
w:st=3D"on">Karkardooma
    Court</st1:address></st1:Street> Metro =
Station<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
  =
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Karkardooma, =
(CBD
  Shahdara) <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Delhi</st1:place></st1:City>
  &#8211; 110032<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
  text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
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  style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Tel
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gn:
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