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From: "Akash Verma" <crossriver8@gmail.com>
To: <info@kohli.cards>
Subject: Webinar on Think Customer First
Date: Thu, 30 Apr 2020 14:52:25 +0530
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 Content preview:  Webinar on Think Customer First Customer Enthusiasm ........
    
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Webinar on

Think Customer First  

Customer Enthusiasm ........ 

How to Deliver Great Customer Service


On

1st  May 2020 (11:00 AM to 4.30 PM)

 


About The Programme

Customer Service is the key to success in any business. Satisfied customers
are the best source of advertising and future business. This seminar uses
lectures, interactive discussions, group work, and case studies to cover the
most important aspects of customer relations. It will help the participants
deal with customers in a professional, competent, and efficient manner.

Objectives 

Participants will learn techniques to:

*  Gain excellence in customer care

*  Understand the customer's point of view

*  Increase customer's loyalty

*  Win business by referral


Agenda


* What is Customer Service

* Service Subjects Vs. Money Sources 

* Awareness

* Personal Viewpoint  

* Stereotyping

* First Impressions

* Power of Observation, Sensory Acuity

* Seeing v/s Perceiving

* Job Stress 

* Managing Your Stress: Stress Busters

* Managing Customer Stress

* Flex Your Mind: Mental Flexibility

* Meltdown: Dealing with Anger

* Stressing the Positive 

* Communication

* Verbal and Non Verbal, Body Language

* Building Credibility 

* Assertiveness, Influencing Change

* Listen Closely: Responsive Listening

* Probing or Questioning

* Voice Quality. Enunciation

* International Communication

* Electronic Communication

* Keeping the Customer's Attention

* Six Degrees of Persuasion: Influencing Through Listening

* Telephone Etiquette

* Planning

* Process Flow 

* Categorizing Resources

* File Management

* Optimizing Resources

* Goal Setting

* Goal Alignment

* Desk Stress: Organization

* Delegation

* Memory Ticklers: Information Recall

* To-Do Lists

* Tackling Time Wasters

* Quality

* Setting the Bar: Service Standards

* Creativity Quotient

* Getting the Word Out 

* Like It or Not s

* Making the Connection 

* Teamwork

* Team Member Trust

* Group Effectiveness

* Peer Recognition

* Rivalry or Revelry: Constructive Competition

* Team Talent Directory

* Team Conflict Management

* Constructive Competition


Course's time structure:

Session Timing- 11:00am to 4.30pm

Webinar Starts 11.00 am, Break - 01.30 pm to 02.00 pm

Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.



Fee Structure :- Per participants

Rs. 4500/-

USD $ 75

 

18% GST is applicable

Mode of Payment:- NEFT / Credit Card / Paytm

Payment should be made before the session.

The Cheque has to be raised in the Name of GFORD Institute of Management Pvt
Ltd

Our GSTN. No. : 07AAECG5523F1ZU 

*Terms & Conditions apply

 

Best regardss

For GFORD Institute of Management Pvt Ltd

Akash Verma

Email: gfordonline@yahoo.com  

Mob. :09711114779 / 9315556407

 

Reply with Subject Remove to unsubscribe from the mailing list

 

 

 


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    <p class=3DMsoNormal align=3Dcenter =
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    color=3D"#c00000" face=3DCambria><span =
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&nbsp;</span></font></b></p>
    <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D6
    color=3D"#c00000" face=3DCambria><span =
style=3D'font-size:21.0pt;font-family:
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</span></font></b></p>
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    face=3DCambria><span =
style=3D'font-size:16.0pt;font-family:Cambria;font-weight:
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   </tr>
   <tr height=3D54 style=3D'height:40.55pt'>
    <td width=3D709 height=3D54 bgcolor=3D"#DAEEF3" =
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    size=3D6 face=3DCalibri><span =
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    font-family:Calibri;font-weight:bold'>1<sup>st</sup> =
<sup>&nbsp;</sup>May
    2020 (11:00 AM to 4.30 PM)</span></font></b></p>
    <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:115%'><b><font
    size=3D3 face=3DCalibri><span =
style=3D'font-size:12.0pt;line-height:115%;
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   </tr>
   <tr height=3D54 style=3D'height:40.55pt'>
    <td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
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    <p class=3DMsoNormal style=3D'text-align:justify'><b><u><font =
size=3D3
    face=3DArial><span =
style=3D'font-size:12.0pt;font-family:Arial;font-weight:
    bold'>About The Programme</span></font></u></b></p>
    <p class=3DMsoNormal style=3D'text-align:justify'><font size=3D3 =
face=3DArial><span
    style=3D'font-size:12.0pt;font-family:Arial'>Customer Service is the =
key to
    success in any business. Satisfied customers are the best source of
    advertising and future business. This seminar uses lectures, =
interactive
    discussions, group work, and case studies to cover the most =
important
    aspects of customer relations. It will help the participants deal =
with
    customers in a professional, competent, and efficient =
manner.</span></font></p>
    <p class=3DMsoNormal style=3D'text-align:justify'><b><u><font =
size=3D3
    face=3DArial><span =
style=3D'font-size:12.0pt;font-family:Arial;font-weight:
    bold'>Objectives </span></font></u></b></p>
    <p class=3DMsoNormal style=3D'text-align:justify'><font size=3D3 =
face=3DArial><span
    style=3D'font-size:12.0pt;font-family:Arial'>Participants will learn
    techniques to:</span></font></p>
    <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
    -.25in'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:12.0pt;
    font-family:Wingdings'>&uuml;</span></font><font size=3D1><span =
style=3D'font-size:
    7.0pt'>&nbsp; </span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Gain
    excellence in customer care</span></font></p>
    <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
    -.25in'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:12.0pt;
    font-family:Wingdings'>&uuml;</span></font><font size=3D1><span =
style=3D'font-size:
    7.0pt'>&nbsp; </span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Understand
    the customer&#8217;s point of view</span></font></p>
    <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
    -.25in'><font size=3D3 color=3Dblack face=3DWingdings><span =
style=3D'font-size:
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size=3D1
    color=3Dblack><span style=3D'font-size:7.0pt;color:black'>&nbsp; =
</span></font><font
    face=3DArial><span style=3D'font-family:Arial'>Increase =
customer&#8217;s
    loyalty</span></font></p>
    <p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
    -.25in'><font size=3D3 color=3Dblack face=3DWingdings><span =
style=3D'font-size:
    12.0pt;font-family:Wingdings;color:black'>&uuml;</span></font><font =
size=3D1
    color=3Dblack><span style=3D'font-size:7.0pt;color:black'>&nbsp; =
</span></font><font
    face=3DArial><span style=3D'font-family:Arial'>Win business by =
referral</span></font></p>
    </td>
   </tr>
   <tr height=3D54 style=3D'height:40.55pt'>
    <td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
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    border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
    <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
    color=3Dblack face=3DCambria><span =
style=3D'font-size:16.0pt;font-family:Cambria;
    =
color:black;text-transform:uppercase;font-weight:bold'>Agenda</span></fon=
t></b></p>
    <table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0
     style=3D'border-collapse:collapse'>
     <tr>
      <td width=3D347 style=3D'width:260.0pt;border:solid black =
1.0pt;padding:0in 5.4pt 0in 5.4pt'>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      style=3D'font-family:Ebrima;font-weight:bold'>What is Customer =
Service</span></font></b></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Service Subjects Vs. Money Sources =
</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      =
style=3D'font-family:Ebrima;font-weight:bold'>Awareness</span></font></b>=
</p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Personal Viewpoint&nbsp; =
</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Stereotyping</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>First Impressions</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Power of Observation, Sensory =
Acuity</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Seeing v/s =
Perceiving</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      style=3D'font-family:Ebrima;font-weight:bold'>Job Stress =
</span></font></b></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Managing Your Stress: Stress =
Busters</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Managing Customer =
Stress</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Flex Your Mind: Mental =
Flexibility</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Meltdown: Dealing with =
Anger</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Stressing the Positive =
</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      =
style=3D'font-family:Ebrima;font-weight:bold'>Communication</span></font>=
</b></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
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      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Verbal and Non Verbal, Body =
Language</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Building Credibility =
</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Assertiveness, Influencing =
Change</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Listen Closely: Responsive =
Listening</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Probing or =
Questioning</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Voice Quality. =
Enunciation</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>International =
Communication</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Electronic =
Communication</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Keeping the Customer&#8217;s =
Attention</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 color=3Dblack =
face=3DWingdings><span
      =
style=3D'font-size:12.0pt;font-family:Wingdings;color:black;text-transfor=
m:
      uppercase'>&uuml;</span></font><font size=3D1 color=3Dblack><span
      style=3D'font-size:7.0pt;color:black;text-transform:uppercase'> =
</span></font><font
      face=3DEbrima><span style=3D'font-family:Ebrima'>Six Degrees of =
Persuasion:
      Influencing Through Listening</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 color=3Dblack =
face=3DWingdings><span
      =
style=3D'font-size:12.0pt;font-family:Wingdings;color:black;text-transfor=
m:
      uppercase'>&uuml;</span></font><font size=3D1 color=3Dblack><span
      style=3D'font-size:7.0pt;color:black;text-transform:uppercase'> =
</span></font><font
      face=3DEbrima><span style=3D'font-family:Ebrima'>Telephone =
Etiquette</span></font></p>
      </td>
      <td width=3D347 style=3D'width:260.05pt;border:solid black =
1.0pt;border-left:
      none;padding:0in 5.4pt 0in 5.4pt'>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      =
style=3D'font-family:Ebrima;font-weight:bold'>Planning</span></font></b><=
/p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Process Flow </span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Categorizing =
Resources</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>File Management</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Optimizing =
Resources</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Goal Setting</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Goal Alignment</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Desk Stress: =
Organization</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Delegation</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Memory Ticklers: Information =
Recall</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>To-Do Lists</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Tackling Time =
Wasters</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      =
style=3D'font-family:Ebrima;font-weight:bold'>Quality</span></font></b></=
p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Setting the Bar: Service =
Standards</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Creativity Quotient</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Getting the Word Out =
</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Like It or Not s</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Making the Connection =
</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
      size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>&Uuml;</span></font><fon=
t
      size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
      =
style=3D'font-family:Ebrima;font-weight:bold'>Teamwork</span></font></b><=
/p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Team Member Trust</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Group Effectiveness</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Peer Recognition</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Rivalry or Revelry: Constructive =
Competition</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Team Talent =
Directory</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
      12.0pt;font-family:Wingdings'>&uuml;</span></font><font =
size=3D1><span
      style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
      style=3D'font-family:Ebrima'>Team Conflict =
Management</span></font></p>
      <p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
      text-indent:-14.15pt'><font size=3D3 color=3Dblack =
face=3DWingdings><span
      =
style=3D'font-size:12.0pt;font-family:Wingdings;color:black;text-transfor=
m:
      uppercase'>&uuml;</span></font><font size=3D1 color=3Dblack><span
      style=3D'font-size:7.0pt;color:black;text-transform:uppercase'> =
</span></font><font
      face=3DEbrima><span style=3D'font-family:Ebrima'>Constructive =
Competition</span></font></p>
      </td>
     </tr>
    </table>
    <p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span
    style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>
    </td>
   </tr>
   <tr height=3D54 style=3D'height:40.55pt'>
    <td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
    border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
    <p class=3DMsoNormal =
style=3D'margin-right:.05in;text-align:justify'><b><font
    size=3D5 face=3DCalibri><span =
style=3D'font-size:16.0pt;font-family:Calibri;
    font-weight:bold'>Course&#8217;s time =
structure:</span></font></b></p>
    <p class=3DMsoNormal =
style=3D'margin-right:.05in;text-align:justify'><b><font
    size=3D5 face=3DCalibri><span =
style=3D'font-size:16.0pt;font-family:Calibri;
    font-weight:bold'>Session =
Timing&#8211;&nbsp;</span></font></b><b><font
    size=3D5 face=3DCalibri><span =
style=3D'font-size:18.0pt;font-family:Calibri;
    font-weight:bold'>11:00am to 4.30pm</span></font></b></p>
    <p class=3DMsoNormal =
style=3D'margin-right:.05in;text-align:justify'><b><font
    size=3D4 face=3DCalibri><span =
style=3D'font-size:14.0pt;font-family:Calibri;
    font-weight:bold'>Webinar Starts 11.00 am, Break &#8211; 01.30 pm to =
02.00
    pm</span></font></b></p>
    <p class=3DMsoNormal style=3D'text-align:justify'><b><font size=3D5
    color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:16.0pt;font-family:
    =
Calibri;color:#1F497D;font-weight:bold'>Pre-requisites</span></font></b><=
font
    size=3D5 color=3D"#1f497d"><span =
style=3D'font-size:18.0pt;color:#1F497D'><br>
    </span></font><font color=3D"#1f497d" face=3DArial><span =
style=3D'font-family:
    Arial;color:#1F497D'>You should have good internet connection and =
good
    quality headphone/speaker set with Laptop / Desktop. You should have
    notepad/pen to note down important points.</span></font></p>
    </td>
   </tr>
   <tr height=3D54 style=3D'height:40.55pt'>
    <td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
    border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
    <table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0
     style=3D'border-collapse:collapse'>
     <tr>
      <td width=3D325 style=3D'width:244.05pt;border:solid windowtext =
3.0pt;
      padding:0in 5.4pt 0in 5.4pt'>
      <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
      size=3D4 color=3D"#002060" face=3DEbrima><span =
style=3D'font-size:14.0pt;
      font-family:Ebrima;color:#002060;font-weight:bold'>Fee Structure =
:- Per
      participants</span></font></u></b></p>
      </td>
      <td width=3D145 style=3D'width:108.45pt;border:solid windowtext =
3.0pt;
      border-left:none;padding:0in 5.4pt 0in 5.4pt'>
      <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font
      size=3D4 color=3D"#002060" face=3DEbrima><span =
style=3D'font-size:14.0pt;
      font-family:Ebrima;color:#002060;font-weight:bold'>Rs. =
4500/-</span></font></b></p>
      </td>
      <td width=3D129 style=3D'width:97.1pt;border:solid windowtext =
3.0pt;
      border-left:none;padding:0in 5.4pt 0in 5.4pt'>
      <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
      size=3D4 color=3D"#002060" face=3DEbrima><span =
style=3D'font-size:14.0pt;
      font-family:Ebrima;color:#002060;font-weight:bold'>USD $ =
75</span></font></u></b></p>
      </td>
     </tr>
    </table>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D2 =
color=3D"#1f497d"
    face=3DEbrima><span =
style=3D'font-size:10.0pt;font-family:Ebrima;color:#1F497D'>&nbsp;</span>=
</font></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
    face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>18%
    GST is applicable</span></font></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>Mode of Payment:- NEFT / Credit Card =
/
    Paytm</span></font></b></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
    face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>Payment
    should be made before the session.</span></font></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.3pt'><font size=3D4 =
color=3D"#1f497d"
    face=3DEbrima><span =
style=3D'font-size:13.0pt;font-family:Ebrima;color:#1F497D'>The
    Cheque has to be raised in the Name of<b><span =
style=3D'font-weight:bold'>&nbsp;GFORD
    Institute of Management Pvt Ltd</span></b></span></font></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.3pt'><font size=3D4 =
color=3D"#1f497d"
    face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>Our
    GSTN. No.<span =
class=3Dapple-converted-space>&nbsp;</span>:&nbsp;<b><span
    =
style=3D'font-weight:bold'>07AAECG5523F1ZU&nbsp;</span></b></span></font>=
</p>
    <p class=3DMsoNormal><b><font size=3D4 color=3D"#1f497d" =
face=3DEbrima><span
    =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D;font-weight:bo=
ld'>*Terms
    &amp; Conditions apply</span></font></b></p>
    <p class=3DMsoNormal><b><font size=3D4 color=3D"#1f497d" =
face=3DEbrima><span
    =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D;font-weight:bo=
ld'>&nbsp;</span></font></b></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>Best regardss</span></font></b></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>For GFORD Institute of Management =
Pvt Ltd</span></font></b></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>Akash Verma</span></font></b></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    =
color:#1F497D;font-weight:bold'>Email:&nbsp;gfordonline@yahoo.com&nbsp;</=
span></font></b><strong><b><font
    size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DFR =
style=3D'font-size:14.0pt;
    =
font-family:Ebrima;color:#1F497D'>&nbsp;</span></font></b></strong></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>Mob. :09711114779 / =
9315556407</span></font></b></p>
    <p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>&nbsp;</span></font></b></p>
    <p class=3DMsoNormal style=3D'text-align:justify'><b><font size=3D4
    color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
    color:#1F497D;font-weight:bold'>Reply with Subject Remove to =
unsubscribe
    from the mailing list</span></font></b></p>
    </td>
   </tr>
  </table>
  <p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span
  style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>
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 </tr>
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<p class=3DMsoNormal =
style=3D'margin-right:-8.25pt;background:#E5DFEC'><font
size=3D1 face=3DCalibri><span =
style=3D'font-size:1.0pt;font-family:Calibri'>&nbsp;</span></font><span
lang=3DEN-IN><o:p></o:p></span></p>

<p class=3DMsoNormal =
style=3D'margin-right:-8.25pt;background:#E5DFEC'><font
size=3D1 face=3DCalibri><span =
style=3D'font-size:1.0pt;font-family:Calibri'>&nbsp;</span></font><span
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<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
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