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Content preview: Webinars on Effective Customer Service Effective Negotiations
Skills
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Subject: ***SPAM*** Webinar on Effective Customer Service, Effective Negotiations Skills and Email Writing Skills
This is a multi-part message in MIME format.
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Webinars on
Effective Customer Service=20
Effective Negotiations Skills=20
Email Writing Skills
On
30th August 2020=20
10:00 AM to 01.00 PM
On
30th August 2020=20
02:00 PM to 05.00 PM
On
30th August 2020=20
05:30 PM to 08.30 PM
Introduction:
The most important person in any business is the customer. Customer is =
not
dependent on any organisation but the survival of any organisation is
dependent on the Customer. Gaining a customer may take days or weeks or =
even
months but we may lose the Customer in the shortest time due to lack of
effective customer service and inefficient complaint handling.
The satisfied customer is your company=92s spokesperson in the market. =
On the
other hand a dissatisfied customer creates =93negative referrals=94 =
which
results in negative brand image. Against this backdrop, it is important =
to
address customer complaints effectively as it increases the chance of
customer retention & customer loyalty.
Objectives: -
a) To learn how customer satisfaction is raison d'=EAtre of our business
b) To learn why customers are satisfied and customers are dissatisfied
c) To learn how to calculate cost of loss of customer(s)
d) To learn how to elevate services from satisfaction level to delight =
level
e) To learn what measurements are necessary to track the customer
satisfaction
=20
Programme Takeaway:-
Participants would be sensitized on calculation of the cost of the loss =
of
customer or overall customer attrition.
=20
Contents:
=20
* Customer Service Diagnostic Questionnaire
* What is the Customer Value Model (CVM)?
* Cost of Lost Customer
* Ten Major Do=92s and Don=92ts of Customer Service
Introduction: -
People have divergent views. Their interests differ, their goals differ.
This divergence in views or difference in interests and goals create a =
room
for negotiations. Negotiations are inseparable in our life. Negotiations
happen for various contexts like social, political, diplomatic, business
etc. In the business context, negotiations are done with employees,
customers, contractors, suppliers and so on. This training programme is
designed to improve business negotiation skills of the participants.
Programme Takeaways:=20
There are many. Prominent ones are as below:
a) Participants will come to know whether they have an inherent pull =
towards
one particular negotiations style and is this pull impacting quality of
their negotiations
b) Participants will develop competence in choosing situation-based
negotiations style.
Learning Outcomes:-
By taking this webinar, participants will develop competence in:
a) Mapping outcome of each negotiation style and choosing the ideal one =
with
respect to the situation at hand
b) Employing a variety of negotiation strategies and tactics to foster =
the
collaboration.
Contents
* Introduction negotiations
* Various negotiations styles and when to use what style
* Skill sets required to become a better negotiator
* Do=92s & don=92ts of negotiation
* Practice role play on negotiations
Introduction:=20
=93Reading maketh a full man; conference a ready man; and writing an =
exact
man=94 said Francis Bacon. Today this exactitude is missing because of =
advent
of e-communication and emphasis on the
functional aspects of the job. Business writing skills are given =
backseat.
The need for the written communication is felt pressingly when a person
reaches at the top level. But this realisation comes too late when these
basic skills start holding one=92s performance back from the backseat. =
The
purpose of the this programme is lay a path for the participants to =
improve
their written communication skills
Objectives & Contents:
By taking this course, participants will:
* What are the general mistakes committed in written communication
* What is the tone is business writing and what is emphasis and what is
subordination
* How to give heading to an Email
* Why usage of few pertinent words is important to make your =
communication
persuasive or impactful
* Difference between formal and informal expressions=20
* How to use the non-discriminatory language
* How to make flowchart before writing an email
* How to proofread the mail?
Practical Exercises:-
In the training, participants will be given a lot of practical exercises =
on
business letter writing or e-mail communication.
Course=92s time structure:
Webinar Starts 10.00 am
Pre-requisites
You should have good internet connection and good quality =
headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.
How To Register=20
Fee Structure :-=20
Per participant per session / Topics
Rs. 1000/-
USD $ 20
18% GST is applicable
> Mode of Payment: NEFT /Paytm / Credit Card
> Cheque favouring GFORD Institute of Management Pvt Ltd payable at New
Delhi.
> Fees include certificate of participation & Course Material.
*Terms & Conditions apply=20
=20
Best regards
For GFORD Institute of Management Pvt Ltd
Akash Verma
Email: gfordonline@yahoo.com =20
Mob. :09711114779 / 9315556407
For Query and nominations =96 09540012349 only Whatsapp
For unsubscribe from the mailing list, please mail us on =
gcmgford@yahoo.com.
=20
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@list l17
{mso-list-id:2092769603;
mso-list-type:hybrid;
mso-list-template-ids:2034298684 67698693 67698691 67698701 67698689 =
67698691 67698693 67698689 67698691 67698693;}
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text-indent:-.25in;
font-family:Wingdings;}
@list l17:level2
{mso-level-number-format:bullet;
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mso-level-tab-stop:.75in;
mso-level-number-position:left;
margin-left:.75in;
text-indent:-.25in;
font-family:"Courier New";}
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{mso-level-number-format:bullet;
mso-level-text:\F0FC;
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margin-left:1.25in;
text-indent:-.25in;
font-family:Wingdings;}
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{mso-level-number-format:bullet;
mso-level-text:\F0B7;
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mso-level-number-position:left;
margin-left:1.75in;
text-indent:-.25in;
font-family:Symbol;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=3DEN-US link=3Dblue vlink=3Dpurple>
<div class=3DSection1>
<div align=3Dcenter>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D1 cellpadding=3D0 =
width=3D734
bgcolor=3D"#FDE9D9" =
style=3D'width:550.55pt;background:#FDE9D9;border:double windowtext =
1.5pt'>
<tr height=3D13 style=3D'height:9.75pt'>
<td width=3D732 colspan=3D3 height=3D13 bgcolor=3D"#B8CCE4" =
style=3D'width:549.15pt;
border:double windowtext 1.5pt;background:#B8CCE4;padding:.75pt .75pt =
.75pt .75pt;
height:9.75pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;
font-family:Ebrima;color:black;font-weight:bold'>Webinars =
on<o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D91 style=3D'height:68.25pt'>
<td width=3D263 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:197.45pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>Effective
Customer Service </span></font></b><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
<td width=3D235 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:176.5pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;
font-family:Ebrima;color:black;font-weight:bold'>Effective =
Negotiations
Skills </span></font></b><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
<td width=3D232 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:173.8pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;
font-family:Ebrima;color:black;font-weight:bold'>Email Writing =
Skills</span></font></b><b><font
size=3D5 color=3Dblack face=3DEbrima><span =
style=3D'font-size:18.0pt;font-family:
Ebrima;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D91 style=3D'height:68.25pt'>
<td width=3D263 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:197.45pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>30<sup>th</sup> August 2020 <o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center;text-indent:0in'><b><font size=3D4 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:13.0pt;font-family:Ebrima;color:black;font-weight:
bold'>10:00 AM to 01.00 PM</span></font></b><b><font size=3D5 =
color=3Dblack
face=3DEbrima><span =
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;
font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
<td width=3D235 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:176.5pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>30<sup>th</sup> August 2020 <o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D4 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
=
style=3D'font-size:13.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>02:00
PM to 05.00 PM</span></font></b><b><font size=3D6 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:22.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
<td width=3D232 height=3D91 bgcolor=3D"#B8CCE4" =
style=3D'width:173.8pt;border:double windowtext 1.5pt;
background:#B8CCE4;padding:.75pt .75pt .75pt .75pt;height:68.25pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
bold'>30<sup>th</sup> August 2020 <o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D4 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
=
style=3D'font-size:13.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>05:30
PM to 08.30 PM</span></font></b><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
=
style=3D'font-size:18.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D104 style=3D'height:78.0pt'>
<td width=3D263 height=3D104 style=3D'width:197.45pt;border:double =
windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:78.0pt'>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
=
12.0pt;font-family:Ebrima;font-weight:bold'>Introduction</span></font></u=
></b><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>:<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>The most important person in any business is the
customer. Customer is not dependent on any organisation but the =
survival of
any organisation is dependent on the Customer. Gaining a customer may =
take
days or weeks or even months but we may lose the Customer in the =
shortest time
due to lack of effective customer service and inefficient complaint =
handling.<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>The satisfied customer is your company’s
spokesperson in the market. On the other hand a dissatisfied customer =
creates
“negative referrals” which results in negative brand =
image.
Against this backdrop, it is important to address customer complaints
effectively as it increases the chance of customer retention & =
customer
loyalty.<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima;font-weight:bold'>Objectives: =
-<o:p></o:p></span></font></u></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'>a) To learn how customer satisfaction is raison =
d'=EAtre of
our business<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'>b) To learn why customers are satisfied and =
customers are
dissatisfied<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'>c) To learn how to calculate cost of loss of =
customer(s)<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'>d) To learn how to elevate services from =
satisfaction
level to delight level<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'>e) To learn what measurements are necessary to =
track the
customer satisfaction<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'><o:p> </o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima;font-weight:bold'>Programme =
Takeaway</span></font></u></b><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;
font-weight:bold'>:</span></font></b><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'>-<o:p></o:p></span></font><=
/p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'>Participants would be sensitized on calculation of =
the
cost of the loss of customer or overall customer =
attrition.<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima'><o:p> </o:p></span></font></p>
<p class=3Dnormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:cen=
ter;
line-height:normal'><b><u><font size=3D5 color=3Dred =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;color:red;font-weight:
bold'>Contents</span></font></u></b><b><font size=3D5 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;font-weight:bold'>:<o:p></o:=
p></span></font></b></p>
<p class=3Dnormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:cen=
ter;
line-height:normal'><b><font size=3D5 face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:16.0pt;font-family:Ebrima;font-weight:bold'><o:p> =
;</o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Customer Service Diagnostic
Questionnaire<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>What is the Customer Value Model =
(CVM)?<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Cost of Lost =
Customer<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D4
face=3DWingdings><span =
style=3D'font-size:13.0pt;line-height:115%;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=FC<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Ten Major Do’s and =
Don’ts of
Customer Service</span></font></b><font size=3D4 face=3DEbrima><span
=
style=3D'font-size:13.0pt;line-height:115%;font-family:Ebrima'><o:p></o:p=
></span></font></p>
</td>
<td width=3D235 height=3D104 style=3D'width:176.5pt;border:double =
windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:78.0pt'>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima;font-weight:bold'>Introduction: =
-<o:p></o:p></span></font></u></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>People have divergent views. Their interests =
differ,
their goals differ. This divergence in views or difference in =
interests and
goals create a room for negotiations. Negotiations are inseparable in =
our
life. Negotiations happen for various contexts like social, political,
diplomatic, business etc. In the business context, negotiations are =
done with
employees, customers, contractors, suppliers and so on. This training
programme is designed to improve business negotiation skills of the
participants.<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima;font-weight:bold'>Programme =
Takeaways:</span></font></u></b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'>
<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>There are many. Prominent ones are as =
below:<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>a) Participants will come to know whether they =
have an
inherent pull towards one particular negotiations style and is this =
pull
impacting quality of their negotiations<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>b) Participants will develop competence in =
choosing
situation-based negotiations style.<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima;font-weight:bold'>Learning =
Outcomes</span></font></u></b><u><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'>:</span></font></u><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'>-<o:p></o:p></span></font><=
/p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>By taking this webinar, participants will develop
competence in:<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>a) Mapping outcome of each negotiation style and =
choosing
the ideal one with respect to the situation at =
hand<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>b) Employing a variety of negotiation strategies =
and
tactics to foster the collaboration.<o:p></o:p></span></font></p>
<p class=3Dnormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:cent=
er;
line-height:normal'><b><u><font size=3D5 color=3Dred =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;color:red;font-weight:
bold'>Contents</span></font></u></b><font size=3D3 face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Introduction =
negotiations<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Various negotiations styles and =
when to
use what style<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Skill sets required to become a =
better
negotiator<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Do’s & don’ts of
negotiation<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D2
face=3DWingdings><span =
style=3D'font-size:11.0pt;line-height:115%;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=FC<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Practice role play on =
negotiations</span></font></b><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'><o:p></o:p></span></font></=
b></p>
</td>
<td width=3D232 height=3D104 style=3D'width:173.8pt;border:double =
windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:78.0pt'>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
=
12.0pt;font-family:Ebrima;font-weight:bold'>Introduction:</span></font></=
u></b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'>
<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:justify;line-heig=
ht:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>“Reading maketh a full man; conference a =
ready man;
and writing an exact man” said Francis Bacon. Today this =
exactitude is
missing because of advent =
of=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0 e-communication
and emphasis on the functional aspects of the job. Business writing =
skills
are given backseat. The need for the written communication is felt =
pressingly
when a person reaches at the top level. But this realisation comes too =
late
when these basic skills start holding one’s performance back =
from the
backseat. The purpose of the this programme is lay a path for the
participants to improve their written communication =
skills<o:p></o:p></span></font></p>
<p class=3Dnormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;
=
margin-bottom:0in;margin-left:4.15pt;margin-bottom:.0001pt;text-align:cen=
ter;
line-height:normal'><b><u><font size=3D4 color=3Dred =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;color:red;font-weight:
bold'>Objectives & Contents:<o:p></o:p></span></font></u></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>By taking this course, participants =
will:<o:p></o:p></span></font></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>What are the general mistakes =
committed
in written communication<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>What is the tone is business =
writing and
what is emphasis and what is =
subordination<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>How to give heading to an =
Email<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Why usage of few pertinent words =
is
important to make your communication persuasive or =
impactful<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>Difference between formal and =
informal
expressions <o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>How to use the non-discriminatory
language<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>How to make flowchart before =
writing an
email<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.5pt;margin-bottom:
=
0in;margin-left:18.35pt;margin-bottom:.0001pt;text-align:justify;text-ind=
ent:
-14.2pt;mso-list:l11 level1 lfo17'><![if !supportLists]><font size=3D3
face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Wingdings'><span style=3D'mso-list:Ignore'>=FC<font =
size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'> </span></font></span></span></font><![endif]><b><font
size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Ebrima;font-weight:bold'>How to proofread the =
mail?<o:p></o:p></span></font></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><b><u><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima;font-weight:bold'>Practical =
Exercises:-<o:p></o:p></span></font></u></b></p>
<p class=3Dnormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.8pt;margin-bottom:
=
0in;margin-left:4.5pt;margin-bottom:.0001pt;text-align:justify;line-heigh=
t:
normal'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
font-family:Ebrima'>In the training, participants will be given a lot =
of
practical exercises on business letter writing or e-mail =
communication.</span></font><b><font
face=3DEbrima><span =
style=3D'font-family:Ebrima;font-weight:bold'><o:p></o:p></span></font></=
b></p>
</td>
</tr>
<tr height=3D12 style=3D'height:8.95pt'>
<td width=3D732 colspan=3D3 height=3D12 =
style=3D'width:549.15pt;border:double windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:8.95pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D5 face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:16.0pt;font-family:Ebrima;font-weight:bold'>CourseR=
17;s
time structure:</span></font></b><font face=3DEbrima><span =
lang=3DEN-IN
style=3D'font-family:Ebrima'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D4 face=3DEbrima><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>Webinar =
Starts 10.00
am<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D5 color=3D"#1f497d" =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;color:#1F497D;
font-weight:bold'>Pre-requisites</span></font></b><font size=3D5 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-family:Ebrima;
color:#1F497D'><br>
</span></font><font color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN
style=3D'font-family:Ebrima;color:#1F497D'>You should have good =
internet
connection and good quality headphone/speaker set with Laptop / =
Desktop. You
should have notepad/pen to note down important =
points.</span></font><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
</tr>
<tr height=3D12 style=3D'height:8.95pt'>
<td width=3D732 colspan=3D3 height=3D12 =
style=3D'width:549.15pt;border:double windowtext 1.5pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:8.95pt'>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D5 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>How To Register =
<o:p></o:p></span></font></b></p>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
style=3D'margin-left:24.65pt;border-collapse:collapse;border:none'>
<tr>
<td width=3D369 style=3D'width:276.45pt;border:double windowtext =
1.5pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Fee Structure :- =
<o:p></o:p></span></font></u></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Per participant =
per
session / Topics<o:p></o:p></span></font></u></b></p>
</td>
<td width=3D151 style=3D'width:113.4pt;border:double windowtext =
1.5pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Rs. =
1000/-<u><o:p></o:p></u></span></font></b></p>
</td>
<td width=3D132 style=3D'width:99.25pt;border:double windowtext =
1.5pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>USD $ =
20<o:p></o:p></span></font></u></b></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>18% GST is applicable<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Mode of Payment: NEFT /Paytm / Credit =
Card<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Cheque favouring <b><span =
style=3D'font-weight:bold'>GFORD
Institute of Management Pvt Ltd </span></b>payable at <st1:City =
w:st=3D"on"><st1:place
w:st=3D"on">New =
Delhi</st1:place></st1:City>.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Fees include certificate of participation & =
Course
Material.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>*Terms & Conditions apply</span></font><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'> <o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'> </span></font></b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Best regards</span></font></b><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>For GFORD Institute of Management Pvt =
Ltd</span></font></b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Akash Verma</span></font></b><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
=
color:#1F497D;font-weight:bold'>Email: gfordonline@yahoo.com </=
span></font></b><strong><b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DFR =
style=3D'font-size:14.0pt;
=
font-family:Ebrima;color:#1F497D'> </span></font></b></strong><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Mob. :09711114779 / =
9315556407<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>For Query and nominations – =
09540012349
only Whatsapp<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>For unsubscribe from the mailing list, please mail us =
on
gcmgford@yahoo.com.</span></font><font size=3D4 face=3DEbrima><span =
lang=3DEN-IN
=
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
</tr>
</table>
</div>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:0in;text-indent:0in'><font size=3D3 face=3DEbrima><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Ebrima'> =A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=A0=
=A0=A0=A0=A0=A0=A0=A0=A0=A0 <o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
12.0pt;font-family:Ebrima'><br>
<br>
</span></font><font face=3DEbrima><span lang=3DEN-IN =
style=3D'font-family:Ebrima'><o:p></o:p></span></font></p>
</div>
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@KyuuKazami