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From: "Rajat Gupta" <complexmall49@gmail.com>
To: <info@kohli.cards>
Date: Wed, 23 Dec 2020 20:33:58 +0530
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Content preview: Webinars on Business Writing Skills and Email Etiquette How
To Provide Exceptional Customer Service
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Subject: ***SPAM*** Webinar on Business Writing Skills and Email Etiquette and How To Provide Exceptional Customer Service
This is a multi-part message in MIME format.
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Webinars on
Business Writing Skills and Email Etiquette
How To Provide Exceptional Customer Service
On
25th December 2020
11:00 am to 4.30 pm
On
29th December 2020
11:00 am to 4.30 pm
Business Writing Skills has now become the lynchpin for success in today's
world. Several business studies show that Executives spend more than 50% of
their day reading Emails, Reports, Memos etc.
Inevitably, your competence and skills are often judged based on your
writing skills. Effective writing skills can be a powerful tool in your
kitty to propel you to a faster career growth.
In this Workshop, you will be taught all aspects written communication which
will not only create an impact on your reader, but also add to your
productivity by saving precious time.
Contents
* Importance of Written Communication
* Process of writing - Memos, Reports in the fastest possible time
* 10 Powerful Tips and strategies which will
* Create an impact in the mind of the reader
* Influence and persuade your reader to achieve your goals
* Convey Credibility
* Help to navigate sensitive communications or refusals
* Focus on clarity of the message - and reduce misinterpretations and
misunderstandings
* Common Mistakes in Indian Business English and how to correct them
* Email Etiquette
* Writing to increase sales and grow business
* Handling Complaints and angry customers
* Correcting Common Grammatical Errors
Note:-
The Program will include several practical, real life examples which the
participants will work on.
You will learn...
How to handle angry Customers with diplomacy & tact
How to handle the 5 most common Customer complaints
How to spot opportunities for turning an unhappy Customer into a repeat
Customer
And much more!
Contents
* Building Customer Rapport & Good Will
-Which people skills make a Difference for Customer service and public
contact pros
-How to make every Customer feel important
-Use words that trigger positive, good feelings
-What Customers really want the 3 ingredients for making Customers happy
-How to determine if your company has Customer friendly policies and
procedures
-How to measure your Customers level of satisfaction with your service
-How to use a Customer's name
-What words and actions signal a ready to help attitude that makes Customers
feel good
* Handling Problems And Complaints
-How to spot opportunities for turning complaining Customers into lifetime
Customers
-Recognizing the root sources of most misunderstandings and Customer
conflicts
-How to explain company policy in a way that won't put Customers on the
defensive
-How to repair a damaged Customer relationship
-The 5 principal reasons Customers complain and how to handle each one
-What to do when youre about to bloow up at a Customer
-How to say no when you have to without arousing resentment
* How To Communicate With Customers
-What specific words and phrases make Customers trust and like you
-How to avoid the words that triggeer negative, unhappy reactions
-How to get the information you need from telephone callers without
offending them
-How to avoid the 9 most common listening mistakes people make on the
telephone
-How to handle overly talkative Customers without hurting their feelings
-How to deal with Customers who aren't fluent in English
* Dealing With Difficult Customers
-How to deal with unhappy, irrational, angry and upset Customers
-How to keep from being intimidated by overbearing Customers
-What to do when you feel yourself becoming angry with a Customer
-What to do when a Customer questions your authority
-How to deal with ultradifficult Customers- How to deal with personal verbal
attacks
-What to do when youre confronted with someone whos rude and abusive
* Projecting A Professional Image
-How to keep yourself energized, motivated and positive
-How to evaluate your telephone image
-How to sound polished, positive and professional on the telephone
-How to look good and sound wonderful even when you feel awful
- How to make your voice sound as a smile
* How To Be A Customer Service Superstar
-How to be a catalyst for building Teamwork, cooperation and support with
your associates
-How to work well with the other departments in your company
-How to increase sales and profitability through good Customer service
-How to wind up every Customer transaction on a positive note
Course's time structure:
Webinar Starts 11.00 am - 04.30 pm
45 mins Break Included
Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.
How To Register
Fee Structure :-
Per participant for one session
Rs. 5500/-
Per participant for both sessions
Rs. 11000/-
18% GST is applicable
> Mode of Payment: NEFT /Paytm / Credit Card/ Cheque
> Fees include certificate of participation & Course Material.
*Terms & Conditions apply
Best regards
For GFORD Institute of Management Pvt Ltd
Rajat Gupta
Email: gfordonline@yahoo.com
Mob. :09711114779 / 9540012349
For Query and nominations - 09540012349 only Whatsapp
For unsubscribe from the mailing list, please mail us on gcmgford@yahoo.com.
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<tr height=3D33 style=3D'height:24.65pt'>
<td width=3D746 colspan=3D2 height=3D33 =
style=3D'width:559.35pt;background:transparent;
padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 face=3DArial><span =
style=3D'font-size:
19.0pt;font-family:Arial;font-weight:bold'>Webinars =
on</span></font></b><b><font
size=3D5 face=3DArial><span =
style=3D'font-size:17.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D33 style=3D'height:24.65pt'>
<td width=3D355 height=3D33 bgcolor=3D"#00B0F0" =
style=3D'width:266.35pt;background:
#00B0F0;padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D6 face=3DEbrima><span =
style=3D'font-size:
22.0pt;font-family:Ebrima;font-weight:bold'>Business Writing Skills =
and Email
Etiquette</span></font></b><b><font size=3D6 face=3DEbrima><span
=
style=3D'font-size:24.0pt;font-family:Ebrima;font-weight:bold'><o:p></o:p=
></span></font></b></p>
</td>
<td width=3D390 height=3D33 bgcolor=3D"#E36C0A" =
style=3D'width:292.3pt;background:
#E36C0A;padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 face=3DEbrima><span =
style=3D'font-size:
19.0pt;font-family:Ebrima;font-weight:bold'>How To Provide Exceptional
Customer Service</span></font></b><b><font size=3D6 =
face=3DEbrima><span
=
style=3D'font-size:24.0pt;font-family:Ebrima;font-weight:bold'><o:p></o:p=
></span></font></b></p>
</td>
</tr>
<tr height=3D33 style=3D'height:24.65pt'>
<td width=3D355 height=3D33 bgcolor=3D"#00B0F0" =
style=3D'width:266.35pt;background:
#00B0F0;padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D4
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:15.0pt;font-family:Ebrima;
font-weight:bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-family:Ebrima;
font-weight:bold'>25<sup>th</sup> December =
2020<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center;text-indent:0in'><b><font size=3D3 face=3DEbrima><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Ebrima;font-weight:bold'>11:00 =
am to 4.30
pm</span></font></b><b><font size=3D4 face=3DArial><span =
style=3D'font-size:15.0pt;
font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
<td width=3D390 height=3D33 bgcolor=3D"#E36C0A" =
style=3D'width:292.3pt;background:
#E36C0A;padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D4
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:15.0pt;font-family:Ebrima;
font-weight:bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-family:Ebrima;
font-weight:bold'>29<sup>th</sup> December =
2020<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
8.9pt;margin-bottom:0in;margin-left:8.9pt;margin-bottom:.0001pt;text-alig=
n:
center'><b><font size=3D3 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Ebrima;font-weight:bold'>11:00 am to 4.30 =
pm</span></font></b><b><font
size=3D4 face=3DArial><span =
style=3D'font-size:15.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D33 style=3D'height:24.65pt'>
<td width=3D355 height=3D33 bgcolor=3D"#DDD9C3" =
style=3D'width:266.35pt;background:
#DDD9C3;padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:3.95pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;
font-family:Ebrima'>Business Writing Skills has now become the =
lynchpin for
success in today’s world. Several business studies show that =
Executives
spend more than 50% of their day reading Emails, Reports, Memos =
etc.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:3.95pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;
font-family:Ebrima'>Inevitably, your competence and skills are often =
judged
based on your writing skills. Effective writing skills can be a =
powerful tool
in your kitty to propel you to a faster career =
growth.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:3.95pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 face=3DEbrima><span =
style=3D'font-size:12.0pt;
font-family:Ebrima'>In this Workshop, you will be taught all aspects =
written
communication which will not only create an impact on your reader, but =
also
add to your productivity by saving precious =
time.<o:p></o:p></span></font></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:17.3pt;text-align:center;
text-indent:0in'><b><font size=3D6 face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:22.0pt;font-family:Ebrima;font-weight:bold'>Contents</=
span></font></b><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Importance
of Written Communication<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:1.4pt;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Process
of writing – Memos, Reports in the fastest possible =
time<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>10
Powerful Tips and strategies which =
will<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:26.5pt;text-align:justify;text-indent:
-14.2pt;mso-list:l2 level1 lfo6;vertical-align:baseline'><![if =
!supportLists]><font
size=3D3 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Wingdings;border:none windowtext 1.0pt;padding:0in'><span =
style=3D'mso-list:
Ignore'>ü<font size=3D1 face=3D"Times New Roman"><span =
style=3D'font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Ebrima;border:none =
windowtext 1.0pt;
padding:0in'>Create an impact in the mind of the =
reader<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:26.5pt;text-align:justify;text-indent:
-14.2pt;mso-list:l2 level1 lfo6;vertical-align:baseline'><![if =
!supportLists]><font
size=3D3 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Wingdings;border:none windowtext 1.0pt;padding:0in'><span =
style=3D'mso-list:
Ignore'>ü<font size=3D1 face=3D"Times New Roman"><span =
style=3D'font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Ebrima;border:none =
windowtext 1.0pt;
padding:0in'>Influence and persuade your reader to achieve your =
goals<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:26.5pt;text-align:justify;text-indent:
-14.2pt;mso-list:l2 level1 lfo6;vertical-align:baseline'><![if =
!supportLists]><font
size=3D3 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Wingdings;border:none windowtext 1.0pt;padding:0in'><span =
style=3D'mso-list:
Ignore'>ü<font size=3D1 face=3D"Times New Roman"><span =
style=3D'font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Ebrima;border:none =
windowtext 1.0pt;
padding:0in'>Convey Credibility<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:26.5pt;text-align:justify;text-indent:
-14.2pt;mso-list:l2 level1 lfo6;vertical-align:baseline'><![if =
!supportLists]><font
size=3D3 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Wingdings;border:none windowtext 1.0pt;padding:0in'><span =
style=3D'mso-list:
Ignore'>ü<font size=3D1 face=3D"Times New Roman"><span =
style=3D'font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Ebrima;border:none =
windowtext 1.0pt;
padding:0in'>Help to navigate sensitive communications or =
refusals<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:26.5pt;text-align:justify;text-indent:
-14.2pt;mso-list:l2 level1 lfo6;vertical-align:baseline'><![if =
!supportLists]><font
size=3D3 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
Wingdings;border:none windowtext 1.0pt;padding:0in'><span =
style=3D'mso-list:
Ignore'>ü<font size=3D1 face=3D"Times New Roman"><span =
style=3D'font:7.0pt "Times New Roman"'>
</span></font></span></span></font><![endif]><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Ebrima;border:none =
windowtext 1.0pt;
padding:0in'>Focus on clarity of the message – and reduce
misinterpretations and misunderstandings<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:26.5pt;text-align:justify;text-indent:
0in;vertical-align:baseline'><font size=3D3 face=3DEbrima><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Ebrima;border:none windowtext =
1.0pt;
padding:0in'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Common
Mistakes in Indian Business English and how to correct =
them<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Email
Etiquette<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Writing
to increase sales and grow business<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Handling
Complaints and angry customers<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:19.4pt;text-align:justify;text-indent:
-.25in;line-height:115%;mso-list:l0 level1 =
lfo5;vertical-align:baseline'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
115%;font-family:Wingdings;border:none windowtext =
1.0pt;padding:0in'><span
style=3D'mso-list:Ignore'>Ü<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
font-family:Ebrima;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Correcting
Common Grammatical Errors<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in;line-height:115%;vertical-align:baseline'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
border:none windowtext =
1.0pt;padding:0in;font-weight:bold'><o:p> </o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in;line-height:115%;
vertical-align:baseline'><b><font size=3D4 color=3Dred =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Ebrima;
color:red;border:none windowtext =
1.0pt;padding:0in;font-weight:bold'>Note:-<o:p></o:p></span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.4pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-indent:0in;
line-height:115%'><font size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:
11.0pt;line-height:115%;font-family:Ebrima;border:none windowtext =
1.0pt;
padding:0in'>The Program will include several practical, real life =
examples
which the participants will work on.</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:Ebrima'><o:p></o:p=
></span></font></p>
</td>
<td width=3D390 height=3D33 bgcolor=3D"#DBE5F1" =
style=3D'width:292.3pt;background:
#DBE5F1;padding:.75pt .75pt .75pt .75pt;height:24.65pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>You will =
learn...<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>How to handle angry Customers =
with
diplomacy & tact<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>How to handle the 5 most common
Customer complaints<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>How to spot opportunities for =
turning
an unhappy Customer into a repeat =
Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><font
size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:11.0pt;font-family:
Ebrima;color:black'>And much more!<o:p></o:p></span></font></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:17.3pt;text-align:center;
text-indent:0in'><b><font size=3D6 face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:22.0pt;font-family:Ebrima;font-weight:bold'>Contents</=
span></font></b><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Building Customer Rapport & Good =
Will<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-Which people skills make a =
Difference
for Customer service and public contact =
pros<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to make every Customer =
feel
important<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-Use words that trigger =
positive, good
feelings<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What Customers really want the =
3
ingredients for making Customers happy<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to determine if your =
company has
Customer friendly policies and procedures<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to measure your Customers =
level
of </span></font><font color=3Dblack face=3DEbrima><span =
style=3D'font-family:Ebrima;
color:black'>satisfaction with your =
service<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to use a Customer’s =
name <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What words and actions signal =
a ready
to help attitude that makes Customers feel =
good<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Handling Problems And Complaints<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to spot opportunities for =
turning
complaining Customers into lifetime =
Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-Recognizing the root sources =
of most
misunderstandings and Customer conflicts<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to explain company policy =
in a
way that won’t put Customers on the =
defensive<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to repair a damaged =
Customer
relationship<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-The 5 principal reasons =
Customers
complain and how to handle each one<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What to do when youre about to =
bloow
up at a Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to say no when you have to
without arousing resentment<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
How To Communicate With Customers<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What specific words and =
phrases make
Customers trust and like you<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to avoid the words that =
triggeer
negative, unhappy reactions<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to get the information you =
need
from telephone callers without offending =
them<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to avoid the 9 most common =
listening
mistakes people make on the telephone<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to handle overly talkative
Customers without hurting their feelings<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to deal with Customers who
aren’t fluent in English<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Dealing With Difficult Customers<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to deal with unhappy, =
irrational,
angry and upset Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to keep from being =
intimidated by
overbearing Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What to do when you feel =
yourself
becoming angry with a Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What to do when a Customer =
questions
your authority<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to deal with =
ultradifficult
Customers- How to deal with personal verbal =
attacks<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-What to do when youre =
confronted with
someone whos rude and abusive<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Projecting A Professional Image<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to keep yourself =
energized,
motivated and positive<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to evaluate your telephone =
image <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to sound polished, =
positive and
professional on the telephone<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to look good and sound =
wonderful
even when you feel awful<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>- How to make your voice sound =
as a
smile<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
How To Be A Customer Service =
Superstar<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to be a catalyst for =
building
Teamwork, cooperation and support with your =
associates<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to work well with the =
other
departments in your company<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to increase sales and
profitability through good Customer =
service<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D2 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
11.0pt;font-family:Ebrima;color:black'>-How to wind up every Customer
transaction on a positive note</span></font><b><font size=3D6 =
face=3DArial><span
=
style=3D'font-size:24.0pt;font-family:Arial;font-weight:bold'><o:p></o:p>=
</span></font></b></p>
</td>
</tr>
<tr height=3D97 style=3D'height:72.6pt'>
<td width=3D746 colspan=3D2 height=3D97 =
style=3D'width:559.35pt;background:transparent;
padding:.75pt .75pt .75pt .75pt;height:72.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D5 face=3DArial><span lang=3DEN-IN
=
style=3D'font-size:16.0pt;font-family:Arial;font-weight:bold'>Course̵=
7;s
time structure:</span></font></b><font face=3DArial><span lang=3DEN-IN
style=3D'font-family:Arial'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D4 face=3DArial><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Webinar =
Starts 11.00
am – 04.30 pm<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:8.9pt;
=
margin-bottom:0in;margin-left:11.25pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D4 face=3DArial><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>45 mins =
Break
Included<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal><b><font size=3D5 face=3DArial><span lang=3DEN-IN
=
style=3D'font-size:16.0pt;font-family:Arial;font-weight:bold'>Pre-requisi=
tes</span></font></b><font
size=3D5 face=3DArial><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-family:Arial'><br>
</span></font><font face=3DArial><span lang=3DEN-IN =
style=3D'font-family:Arial'>You
should have good internet connection and good quality =
headphone/speaker set
with Laptop / Desktop. You should have notepad/pen to note down =
important
points.</span></font><font size=3D4 face=3DArial><span lang=3DEN-IN
=
style=3D'font-size:14.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>
</td>
</tr>
<tr height=3D31 style=3D'height:23.05pt'>
<td width=3D746 colspan=3D2 height=3D31 =
style=3D'width:559.35pt;background:transparent;
padding:.75pt .75pt .75pt .75pt;height:23.05pt'>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D5 =
face=3DArial><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Arial;font-weight:bold'>How To
Register <o:p></o:p></span></font></b></p>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
style=3D'margin-left:24.65pt;border-collapse:collapse;border:none'>
<tr>
<td width=3D340 style=3D'width:255.2pt;border:double windowtext =
1.5pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Ebrima;font-weight:bold'>Fee Structure :- =
<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Ebrima;font-weight:bold'>Per participant for one session =
<o:p></o:p></span></font></b></p>
</td>
<td width=3D161 style=3D'width:120.5pt;border:double windowtext =
1.5pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Ebrima;font-weight:bold'>Rs. 5500/-<o:p></o:p></span></font></b></p>
</td>
</tr>
<tr>
<td width=3D340 style=3D'width:255.2pt;border:double windowtext =
1.5pt;
border-top:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Ebrima;font-weight:bold'>Per participant for both =
sessions<o:p></o:p></span></font></b></p>
</td>
<td width=3D161 =
style=3D'width:120.5pt;border-top:none;border-left:none;
border-bottom:double windowtext 1.5pt;border-right:double windowtext =
1.5pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:8.9pt;text-align:center'><b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Ebrima;font-weight:bold'>Rs. =
11000/-<o:p></o:p></span></font></b></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DArial><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-family:Arial'>18% GST is =
applicable<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DArial><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-family:Arial'>> Mode of =
Payment:
NEFT /Paytm / Credit Card/ Cheque<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DArial><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-family:Arial'>> Fees =
include
certificate of participation & Course =
Material.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DArial><span
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