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From: "Nitin Gupta" <crossriver8@gmail.com>
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Content preview: Webinars on Business Etiquette & Professionalism How To Provide
Exceptional Customer Service
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Subject: ***SPAM*** Webinars on Business Etiquette & Professionalism and How To Provide Exceptional Customer Service
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Webinars on
Business Etiquette & Professionalism
How To Provide Exceptional Customer Service
On
18th June 2021=20
(11:00am to 4.30pm)
On
21st June 2021
(10:30 AM to 5.30 PM)
Introduction
Good Business Manners are the commercial application of acceptable
personal behaviour. When all else is equal, the person who behaves =
better
will win. Being well-mannered is a real source of personal and corporate
competitive advantage.
This workshop has been carefully designed to help you build your
reputation as a true professional. If you practice the tips, you will
develop the skills you need to succeed.
=20
Objectives
* To project your personality better in front of others.
* To understand and implement effective interpersonal skills.
* To build credibility and believability into everything we
communicate.
* To learn to be relaxed and natural when you speak.
Introduction: - The most important person in any business is the =
customer.
Customer is not dependant on any organisation but the survival any
organisation is dependent on the Customer. Gaining a customer may take =
days
or weeks or even months but we may lose the Customer in shortest time =
due to
lack of effective customer service and inefficient complaint handling.
=20
Objectives of the training programme: -
a) To learn how customer satisfaction is raison d'=EAtre of our =
business=20
b) To learn why customers are satisfied and customers are =
dissatisfied
c) To learn how to calculate cost of loss of customer(s)
d) To learn how to elevate services from satisfaction level to =
delight
level
e) To learn what measurements are necessary to track the customer
satisfaction
=20
Unique Programme Takeaway: -=20
Participants would be sensitized on calculation of the cost of the loss =
of
customer or overall customer attrition.=20
=20
AGENDA
* Programme Overview
* Become a Professional
* Define Professionalism for Yourself
* Develop a Professional Attitude
* Respect Yourself
* Respect Others
* Develop Good Work Habits
* Business Etiquette
* Conceptual Foundation
* The Underlying Principle
* The Golden Rules
* Causes of Office Rage
* Non-Verbal Skills (The World of Body Language Science)
* Reasons for Awareness of Non-Verbal Signals
* Eye Communication
* Posture & Movement
* Gestures & Facial Expressions
=20
* Telephone & Email Etiquettes
* Important Guidelines
* Programme Sum-up
AGENDA
1. The 6 things that are essential for the customer service
2. Questions that test Culture of Customer Orientation in your =
company
3. Impact of Customer Service on your business
4. Cost of Lost Customer
5. What is Customers Value Model (CVM)
6. Effective Mechanism for Tracking Complaints
7. How to handle irate customers
Pre-requisites
You should have good internet connection and good quality =
headphone/speaker
set with Laptop / Desktop.
You should have notepad/pen to note down important points.
How to Register:
Fees: per person per webinar
Rs. 4500/-
Fees: per person both webinar
Rs. 9000/-
18% GST is applicable
> Mode of Payment: NEFT /Paytm / Credit Card/GPAY
> Fees include certificate of participation & Course Material.
*Terms & Conditions apply=20
=20
Best regards
For GFORD Institute of Management Pvt Ltd
Nitin Gupta
Email: gfordseminars@outlook.com=20
Mob. :9711114779 / 9315556407
For Query and nominations =96 9540012349 only Whatsapp
=20
For unsubscribe from the mailing list, please mail us on
deletemailgford@gmail.com
=20
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</head>
<body lang=3DEN-US link=3Dblue vlink=3Dpurple>
<div class=3DSection1>
<div align=3Dcenter>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D1 cellpadding=3D0 =
width=3D732
bgcolor=3D"#EEECE1" =
style=3D'width:548.9pt;background:#EEECE1;border-top:outset;
=
border-left:outset;border-bottom:inset;border-right:inset;border-color:#0=
070C0;
border-width:1.0pt'>
<tr height=3D26 style=3D'height:19.65pt'>
<td width=3D730 colspan=3D2 height=3D26 =
style=3D'width:547.5pt;border:solid windowtext 1.0pt;
border-top:inset #0070C0 1.0pt;background:transparent;padding:.75pt =
.75pt .75pt .75pt;
height:19.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 face=3DArial><span =
style=3D'font-size:
16.0pt;font-family:Arial;font-weight:bold'>Webinars =
on</span></font></b><b><font
size=3D5 face=3DArial><span =
style=3D'font-size:20.0pt;font-family:Arial;font-weight:
bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D43 style=3D'height:32.5pt'>
<td width=3D376 height=3D43 bgcolor=3D"#E5B8B7" =
style=3D'width:281.75pt;border:solid windowtext 1.0pt;
border-top:inset #0070C0 1.0pt;background:#E5B8B7;padding:.75pt .75pt =
.75pt .75pt;
height:32.5pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:19.0pt;font-family:Ebrima;color:black;font-weight:
bold'>Business Etiquette & =
Professionalism</span></font></b><b><font
size=3D6><span =
style=3D'font-size:21.0pt;font-weight:bold'><o:p></o:p></span></font></b>=
</p>
</td>
<td width=3D353 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:265.05pt;border:solid windowtext 1.0pt;
border-top:inset #0070C0 1.0pt;background:#92CDDC;padding:.75pt .75pt =
.75pt .75pt;
height:32.5pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:19.0pt;font-family:Ebrima;color:black;font-weight:
bold'>How To Provide Exceptional Customer =
Service</span></font></b><b><font
size=3D6 color=3Dwhite face=3DEbrima><span =
style=3D'font-size:23.0pt;font-family:
Ebrima;color:white;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D72 style=3D'height:54.3pt'>
<td width=3D376 height=3D72 style=3D'width:281.75pt;border:solid =
windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:54.3pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-weight:bold'>On<o:p></o:p></span></font></=
b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:115%'><b><font
size=3D5 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:18.0pt;line-height:
115%;font-weight:bold'>18<sup>th</sup> June 2021 =
<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D4
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
font-weight:bold'>(11:00am to 4.30pm)</span></font></b><b><font =
size=3D5><span
lang=3DEN-IN =
style=3D'font-size:18.0pt;font-weight:bold'><o:p></o:p></span></font></b>=
</p>
</td>
<td width=3D353 height=3D72 style=3D'width:265.05pt;border:solid =
windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:54.3pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-weight:bold'>On<o:p></o:p></span></font></=
b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-weight:bold'>21<sup>st</sup>
June 2021<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-weight:bold'>(10:30
AM to 5.30 PM)</span></font></b><b><font size=3D5><span lang=3DEN-IN
=
style=3D'font-size:18.0pt;font-weight:bold'><o:p></o:p></span></font></b>=
</p>
</td>
</tr>
<tr height=3D3 style=3D'height:2.0pt'>
<td width=3D376 height=3D3 bgcolor=3D"#E5B8B7" =
style=3D'width:281.75pt;border:solid windowtext 1.0pt;
border-bottom:none;background:#E5B8B7;padding:.75pt .75pt .75pt .75pt;
height:2.0pt'>
<p class=3DMsoNormal><b><i><font size=3D5 face=3DCalibri><span =
lang=3DEN-IN
=
style=3D'font-size:18.0pt;font-weight:bold;font-style:italic'>Introductio=
n</span></font></i></b><i><font
size=3D4><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-style:italic'><o:p></o:p></span></font></i=
></p>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D4 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:14.0pt'>=A0=A0 Good Business Manners =
are the
commercial application of acceptable personal behaviour. When all else =
is
equal, the person who behaves better will win. Being well-mannered is =
a real
source of personal and corporate competitive =
advantage.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D4 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:14.0pt'>=A0 This workshop has been =
carefully
designed to help you build your reputation as a true professional. If =
you
practice the tips, you will develop the skills you need to =
succeed.<o:p></o:p></span></font></p>
<p class=3DMsoBodyText><font face=3D"Times New Roman"><span =
style=3D'font-family:
"Times New Roman"'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><b><i><font size=3D5 face=3DCalibri><span =
style=3D'font-size:
18.0pt;font-weight:bold;font-style:italic'>=A0<span =
lang=3DEN-IN>Objectives</span></span></font></i></b><font
size=3D4><span lang=3DEN-IN =
style=3D'font-size:14.0pt'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-align:justify;text-indent:
-.25in;mso-list:l12 level1 lfo23'><![if !supportLists]><font size=3D4
face=3DSymbol><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>=B7<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>To project your personality better in front =
of
others.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-align:justify;text-indent:
-.25in;mso-list:l12 level1 lfo23'><![if !supportLists]><font size=3D4
face=3DSymbol><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>=B7<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>To understand and implement effective =
interpersonal
skills.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-align:justify;text-indent:
-.25in;mso-list:l12 level1 lfo23'><![if !supportLists]><font size=3D4
face=3DSymbol><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Symbol'><span
style=3D'mso-list:Ignore'>=B7<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>To build credibility and believability into
everything we communicate.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-align:justify;text-indent:
0in;mso-list:l12 level1 lfo23'><![if !supportLists]><font size=3D3 =
face=3DSymbol><span
style=3D'font-size:12.0pt;font-family:Symbol'><span =
style=3D'mso-list:Ignore'>=B7<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>To learn to be relaxed and natural when you =
speak.</span></font><font
size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>
</td>
<td width=3D353 height=3D3 bgcolor=3D"#92CDDC" =
style=3D'width:265.05pt;border:solid windowtext 1.0pt;
border-bottom:none;background:#92CDDC;padding:.75pt .75pt .75pt .75pt;
height:2.0pt'>
<p class=3DMsoNormal style=3D'text-align:justify'><b><u><font size=3D3
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-weight:bold'>Introduction</span></font></u=
></b><b><font
size=3D3><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-weight:bold'>:</span></font></b><font
size=3D3><span lang=3DEN-IN style=3D'font-size:12.0pt'> - =
</span></font><font
size=3D3><span lang=3DEN-IN style=3D'font-size:12.0pt'>The most =
important person in
any business is the customer. Customer is not dependant on any =
organisation
but the survival any organisation is dependent on the Customer. =
Gaining a
customer may take days or weeks or even months but we may lose the =
Customer
in shortest time due<a name=3D"_GoBack"></a> to lack of effective =
customer
service and inefficient complaint =
handling.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-align:justify'><b><font size=3D3 =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-weight:bold'><o:p> </o:p></span></fon=
t></b></p>
<p class=3DMsoNormal style=3D'text-align:justify'><b><u><font size=3D3
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-weight:bold'>Objectives
of the training programme</span></font></u></b><b><font size=3D3><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-weight:bold'>: =
-<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:j=
ustify;
text-indent:-.25in;mso-list:l1 level1 lfo32'><![if =
!supportLists]><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:13.0pt'><span
style=3D'mso-list:Ignore'>a)<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
size=3D4><span lang=3DEN-IN style=3D'font-size:13.0pt'>To learn how =
customer
satisfaction is raison d'=EAtre of our business =
<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:j=
ustify;
text-indent:-.25in;mso-list:l1 level1 lfo32'><![if =
!supportLists]><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:13.0pt'><span
style=3D'mso-list:Ignore'>b)<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
size=3D4><span lang=3DEN-IN style=3D'font-size:13.0pt'>To learn why =
customers are
satisfied and customers are dissatisfied<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:j=
ustify;
text-indent:-.25in;mso-list:l1 level1 lfo32'><![if =
!supportLists]><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:13.0pt'><span
style=3D'mso-list:Ignore'>c)<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
size=3D4><span lang=3DEN-IN style=3D'font-size:13.0pt'>To learn how to =
calculate
cost of loss of customer(s)<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:j=
ustify;
text-indent:-.25in;mso-list:l1 level1 lfo32'><![if =
!supportLists]><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:13.0pt'><span
style=3D'mso-list:Ignore'>d)<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
size=3D4><span lang=3DEN-IN style=3D'font-size:13.0pt'>To learn how to =
elevate
services from satisfaction level to delight =
level<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-align:j=
ustify;
text-indent:-.25in;mso-list:l1 level1 lfo32'><![if =
!supportLists]><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:13.0pt'><span
style=3D'mso-list:Ignore'>e)<font size=3D1 face=3D"Times New =
Roman"><span
style=3D'font:7.0pt "Times New Roman"'> =
</span></font></span></span></font><![endif]><font
size=3D4><span lang=3DEN-IN style=3D'font-size:13.0pt'>To learn what =
measurements
are necessary to track the customer satisfaction</span></font><font =
size=3D4><span
lang=3DEN-IN style=3D'font-size:13.0pt'><o:p></o:p></span></font></p>
<p class=3DNoSpacing style=3D'text-align:justify'><font size=3D4
face=3D"Times New Roman"><span lang=3DEN-GB =
style=3D'font-size:13.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-align:justify'><b><u><font size=3D3
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-weight:bold'>Unique
Programme Takeaway</span></font></u></b><b><font size=3D3><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-weight:bold'>: - =
</span></font></b><font size=3D3><span
lang=3DEN-IN style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D3 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:12.0pt'>Participants would be =
sensitized on
calculation of the cost of the loss of customer or overall customer
attrition. <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:4.3pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in;line-height:115%'><font size=3D5 face=3DArial><span =
lang=3DEN-IN
=
style=3D'font-size:16.0pt;line-height:115%;font-family:Arial'><o:p> =
</o:p></span></font></p>
</td>
</tr>
<tr height=3D3 style=3D'height:2.0pt'>
<td width=3D376 height=3D3 bgcolor=3D"#E5B8B7" =
style=3D'width:281.75pt;border:solid windowtext 1.0pt;
border-bottom:none;background:#E5B8B7;padding:.75pt .75pt .75pt .75pt;
height:2.0pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-right:4.3pt;text-align:center;
line-height:115%'><b><font size=3D5 face=3DArial><span lang=3DEN-IN
=
style=3D'font-size:19.0pt;line-height:115%;font-family:Arial;font-weight:=
bold'>AGENDA<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.5in;mso-list:l5 level1 =
lfo24'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=D8<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><b><font size=3D4><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Programme =
Overview<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.5in;mso-list:l5 level1 =
lfo24'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=D8<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><b><font size=3D4><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Become a =
Professional<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l4 level1 =
lfo28'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Define Professionalism for =
Yourself<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l4 level1 =
lfo28'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Develop a Professional =
Attitude<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l4 level1 =
lfo28'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Respect =
Yourself<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l4 level1 =
lfo28'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Respect Others<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l4 level1 =
lfo28'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Develop Good Work =
Habits<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.5in;mso-list:l5 level1 =
lfo24'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=D8<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><b><font size=3D4><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Business =
Etiquette<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l17 level1 =
lfo25'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Conceptual =
Foundation<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l17 level1 =
lfo25'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>The Underlying =
Principle<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l17 level1 =
lfo25'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>The Golden =
Rules<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l17 level1 =
lfo25'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Causes of Office =
Rage<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.5in;mso-list:l5 level1 =
lfo24'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=D8<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><b><font size=3D4><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Non-Verbal =
Skills (The
World of Body Language Science)<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l13 level1 =
lfo26'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Reasons for Awareness of Non-Verbal =
Signals<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l13 level1 =
lfo26'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Eye =
Communication<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l13 level1 =
lfo26'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Posture & =
Movement<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l13 level1 =
lfo26'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Gestures & Facial =
Expressions<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D4 face=3DCalibri><span lang=3DEN-IN
style=3D'font-size:14.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.5in;mso-list:l5 level1 =
lfo24'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=D8<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><b><font size=3D4><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Telephone =
& Email
Etiquettes<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l15 level1 =
lfo27'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=A7<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><font size=3D4><span =
lang=3DEN-IN
style=3D'font-size:14.0pt'>Important =
Guidelines<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.5in;mso-list:l5 level1 =
lfo24'><![if !supportLists]><font
size=3D4 face=3DWingdings><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Wingdings'><span style=3D'mso-list:Ignore'>=D8<font size=3D1 =
face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><b><font size=3D4><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Programme =
Sum-up<o:p></o:p></span></font></b></p>
</td>
<td width=3D353 height=3D3 bgcolor=3D"#92CDDC" =
style=3D'width:265.05pt;border:solid windowtext 1.0pt;
border-bottom:none;background:#92CDDC;padding:.75pt .75pt .75pt .75pt;
height:2.0pt'>
<p class=3DListParagraphCxSpFirst align=3Dcenter =
style=3D'margin:0in;margin-bottom:
.0001pt;text-align:center;line-height:150%'><b><font size=3D6
face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:22.0pt;line-height:
150%;font-weight:bold'>AGENDA<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><b><font
size=3D4 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
150%;font-family:Calibri;font-weight:bold'><span =
style=3D'mso-list:Ignore'>1.<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font></b><![endif]><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;
font-family:Calibri;font-weight:bold'>The 6 things that are essential =
for the
customer service<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><b><font
size=3D4 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
150%;font-family:Calibri;font-weight:bold'><span =
style=3D'mso-list:Ignore'>2.<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font></b><![endif]><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;
font-family:Calibri;font-weight:bold'>Questions that test Culture of =
Customer
Orientation in your company<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><b><font
size=3D4 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
150%;font-family:Calibri;font-weight:bold'><span =
style=3D'mso-list:Ignore'>3.<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font></b><![endif]><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;
font-family:Calibri;font-weight:bold'>Impact of Customer Service on =
your
business<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><b><font
size=3D4 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
150%;font-family:Calibri;font-weight:bold'><span =
style=3D'mso-list:Ignore'>4.<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font></b><![endif]><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;
font-family:Calibri;font-weight:bold'>Cost of Lost =
Customer<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><b><font
size=3D4 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
150%;font-family:Calibri;font-weight:bold'><span =
style=3D'mso-list:Ignore'>5.<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font></b><![endif]><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;
font-family:Calibri;font-weight:bold'>What is Customers Value Model =
(CVM)<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><b><font
size=3D4 face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:
150%;font-family:Calibri;font-weight:bold'><span =
style=3D'mso-list:Ignore'>6.<font
size=3D1 face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font></b><![endif]><b><font size=3D4
face=3DCalibri><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;
font-family:Calibri;font-weight:bold'>Effective Mechanism for Tracking
Complaints<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
=
0in;margin-bottom:0in;margin-left:36.9pt;margin-bottom:.0001pt;text-inden=
t:
-.25in;line-height:150%;mso-list:l6 level1 lfo35'><![if =
!supportLists]><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
line-height:150%'><span style=3D'mso-list:Ignore'>7.<font size=3D1
face=3D"Times New Roman"><span style=3D'font:7.0pt "Times New =
Roman"'>
</span></font></span></span></font><![endif]><b><font size=3D4 =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%;font-family:Calibri;
font-weight:bold'>How to handle irate customers</span></font></b><font
size=3D4><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:150%'><o:p></o:p></span></font></p>=
</td>
</tr>
<tr height=3D17 style=3D'height:12.6pt'>
<td width=3D730 colspan=3D2 height=3D17 =
style=3D'width:547.5pt;border:solid windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:12.6pt'>
<p class=3DMsoNormal style=3D'text-align:justify'><b><font size=3D5 =
face=3DArial><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Arial;font-weight:bold'>Pre-requisi=
tes</span></font></b><font
size=3D5 face=3DArial><span lang=3DEN-IN =
style=3D'font-size:18.0pt;font-family:Arial'><o:p></o:p></span></font></p=
>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D2 =
face=3DArial><span
lang=3DEN-IN style=3D'font-size:11.0pt;font-family:Arial'>You should =
have good
internet connection and good quality headphone/speaker set with Laptop =
/
Desktop.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D2 =
face=3DArial><span
lang=3DEN-IN style=3D'font-size:11.0pt;font-family:Arial'>You should =
have
notepad/pen to note down important =
points.<o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D73 style=3D'height:55.1pt'>
<td width=3D730 colspan=3D2 height=3D73 =
style=3D'width:547.5pt;border:solid windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:55.1pt'>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in'><b><font size=3D4
face=3DArial><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Arial;
font-weight:bold'>How to Register:<o:p></o:p></span></font></b></p>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
style=3D'margin-left:63.9pt;border-collapse:collapse;border:none'>
<tr>
<td width=3D280 bgcolor=3D"#E5B8B7" =
style=3D'width:209.65pt;border:solid black 1.0pt;
background:#E5B8B7;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><font size=3D4 face=3DArial><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Fees: =
</span></font></b><font
size=3D4 face=3DArial><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Arial'>per person per webinar<o:p></o:p></span></font></p>
</td>
<td width=3D170 bgcolor=3D"#E5B8B7" =
style=3D'width:127.45pt;border:solid black 1.0pt;
border-left:none;background:#E5B8B7;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><font size=3D4 face=3DArial><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Rs. =
4500/-</span></font></b><font
size=3D4 face=3DArial><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Arial'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td width=3D280 bgcolor=3D"#92CDDC" =
style=3D'width:209.65pt;border:solid black 1.0pt;
border-top:none;background:#92CDDC;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><font size=3D4 face=3DArial><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Fees: =
</span></font></b><font
size=3D4 face=3DArial><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Arial'>per person both webinar<o:p></o:p></span></font></p>
</td>
<td width=3D170 bgcolor=3D"#92CDDC" =
style=3D'width:127.45pt;border-top:none;
border-left:none;border-bottom:solid black 1.0pt;border-right:solid =
black 1.0pt;
background:#92CDDC;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><font size=3D4 face=3DArial><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Arial;font-weight:bold'>Rs. =
9000/-</span></font></b><font
size=3D4 face=3DArial><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Arial'><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>18%
GST is applicable<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-family:Ebrima'>> Mode =
of Payment:
NEFT /Paytm / Credit Card/GPAY<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-family:Ebrima'>> Fees =
include
certificate of participation & Course =
Material.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-family:Ebrima'>*Terms =
&
Conditions apply <o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'> </sp=
an></font></b><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>Best
regards</span></font></b><font size=3D4 face=3DEbrima><span =
lang=3DEN-IN
=
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>For
GFORD Institute of Management Pvt Ltd</span></font></b><font size=3D4
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>Nitin
Gupta</span></font></b><font size=3D4 face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>Email:&nbs=
p;gfordseminars@outlook.com</span></font></b><strong><b><font
size=3D4 face=3DEbrima><span lang=3DFR =
style=3D'font-size:14.0pt;font-family:Ebrima'> </span></font></b></s=
trong><font
size=3D4 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>Mob.
:9711114779 / 9315556407<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><b><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;font-weight:bold'>For
Query and nominations – 9540012349 only =
Whatsapp<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:8.9pt'><font size=3D4 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p> </o:p></span></f=
ont></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.55pt;text-indent:0in'><font size=3D4
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima'>For
unsubscribe from the mailing list, please mail us on =
deletemailgford@gmail.com</span></font><b><font
face=3DArial><span lang=3DEN-IN =
style=3D'font-family:Arial;font-weight:bold'><o:p></o:p></span></font></b=
></p>
</td>
</tr>
</table>
</div>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:0in;text-indent:0in'><font size=3D2 face=3DArial><span =
lang=3DEN-IN
style=3D'font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></fo=
nt></p>
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