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From: "Rajeev Gupta" <gfordinstitute18@gmail.com>
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Subject: Conflict Management
Date: Mon, 25 Mar 2019 18:48:17 +0530
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Content preview: Conflict Management For Business Executives 9th April 2019
- New Delhi - ITC Sheraton New Delhi
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Conflict Management
For Business Executives
9th April 2019 - New Delhi - ITC Sheraton New Delhi
11th April 2019 - Mumbai - Hyatt Regency
By
Mr. Olav Ofstad
Attorney at Law - Norway and diplomat - UN and Red Cross
Introduction
What is conflict management about?
This seminar is an introduction to concepts, essential strategies and
conflict resolution techniques. Through presentations, discussions and
practical exercises the participants will acquire key knowledge in an easy
to understand, engaging manner. Focus of the seminar is conflict challenges
typically faced by leaders in business and industry, although the tools
presented are universal. Both proactive measures and conflict handling will
be discussed.
Objective
The participants will have acquired the insights and capability needed to
> reduce the risk of conflict
> resolve conflicts in general and business/management conflicts in
particular
> negotiate and communicate better in conflict contexts
> manage staff better
Who should Attend
> Business or industry leaders at any level, relating to staff and
counterparts
> Anyone else interested in acquiring conflict management skills
Agenda
>> What is a Conflict?
Positions
Interests and needs
Emotions
>> Conflict resolution
Addressing needs
Removing the basis of conflict
>> Proactive measures against conflict
In the workplace
Relationship leaders/staff
Roles. I /We
Control vs freedom
Hierarchy vs flat organisation
Communication
Relationship between staff members
Working environment. Atmosphere
Equal terms and opportunities
Gender aspects
Retreats/confidence building
Business relations
Building relationships
Communication
Respect
Trust
Reliability
Long term perspectives
>> Handling conflicts
In the workplace
Executives' conflict with staff members
Communication
Decision making
Conflict between staff members
Leadership
Mediation
Intervention vis a vis one party
Conflict with business counterparts
Brinkmanship vs common ground
Negotiations
Observing needs
Profile of Faculty
Mr. Olav Ofstad - Attorney at Law - Norway and diplomat - UN and Red Cross
Mr Olav Ofstad has had an early career as a police lawyer/public prosecutor,
deputy judge, lecturer and senior partner in a private law firm. Since 1992
he has been working internationally as a diplomat at Norwegian embassies and
organisations such as the UN and the International Red Cross Federation as
Head of Delegation indifferent countries.
Between the international assignments he has engaged in conflict management
research, writing, consultancies and training. He has been specializing in
application of social psychology in conflict, a network of experts offering
training in conflict management and kidnapping survival.
His is the author of books include: Conflict Management in International
Peace Operations. A handbook for officers and soldiers (In cooperation with
the Norwegian Defence International Center, 2003), Conflict
Management in International Missions. A Fieldguide (Routledge, 2015),
Surviving Kidnappers. Precautions, Influence, Strategic Tools (Troubador,
2017)
Timings: 10:00 am - 5:00 pm, Registration begins at 9:30 am*
How to Register:
> Fees: Rs. 12,000 /- +18 % GST per person.
Due to the limited availability of seats, early registration
is strongly recommended to ensure
your participation. GCM reserve the rights to close the
registration without any prior intimation.
Please write to gcmseminars@yahoo.com
> Call Mr. Rajeev Gupta - 9711114779 / 9540012349 / Call -011-42111617
> Mode of Payment: Cheque / DD / NEFT /Paytm/ Credit Card
> Cheque favouring GCM Worldwide payable at New Delhi.
> Our GSTN. No. : 07AECPA0806Q1ZO
> Fees include Refreshment, Lunch, certificate of participation & Course
Material. *Terms & Condition Apply.
GCM Worldwide
SF - 46, Cross River Mall, Plot No. 9B & 9C, Near Karkardooma Court Metro
Station
Karkardooma, (CBD Shahdara) Delhi - 110032
Tel -011-42111616/617
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<td width=3D733 colspan=3D2 height=3D50 bgcolor=3Daqua =
style=3D'width:550.0pt;
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1.5pt;background:aqua;padding:.75pt .75pt .75pt .75pt;
height:37.65pt'>
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style=3D'mso-margin-top-alt:0in;margin-right:
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center;text-indent:0in'><b><i><font size=3D6 color=3Dblack =
face=3DCambria><span
=
style=3D'font-size:26.0pt;font-family:Cambria;color:black;font-weight:bol=
d;
font-style:italic'>Conflict Management =
<o:p></o:p></span></font></i></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><i><font size=3D5 color=3Dblack =
face=3DCambria><span
=
style=3D'font-size:20.0pt;font-family:Cambria;color:black;font-style:ital=
ic'>For
Business Executives</span></font></i><i><font size=3D6 color=3Dblack
face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:26.0pt;font-family:Cambria;
color:black;font-style:italic'><o:p></o:p></span></font></i></p>
</td>
</tr>
<tr height=3D56 style=3D'height:41.75pt'>
<td width=3D733 colspan=3D2 height=3D56 bgcolor=3D"#37DDCD" =
style=3D'width:550.0pt;
background:#37DDCD;padding:.75pt .75pt .75pt .75pt;height:41.75pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:118.0pt;margin-bottom:.0001pt;text-indent:0=
in'><b><font
size=3D5 face=3DCambria><span =
style=3D'font-size:16.0pt;font-family:Cambria;
font-weight:bold'>9<sup>th</sup> April 2019 – <st1:City =
w:st=3D"on">New
Delhi</st1:City> - ITC Sheraton <st1:City =
w:st=3D"on"><st1:place w:st=3D"on">New
Delhi</st1:place></st1:City><o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:118.0pt;margin-bottom:.0001pt;text-indent:0=
in'><b><font
size=3D5 face=3DCambria><span =
style=3D'font-size:16.0pt;font-family:Cambria;
font-weight:bold'>11<sup>th</sup> April 2019 – Mumbai - =
Hyatt Regency </span></font></b><b><font
size=3D4 face=3DCambria><span =
style=3D'font-size:15.0pt;font-family:Cambria;
font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D75 style=3D'height:55.9pt'>
<td width=3D733 colspan=3D2 height=3D75 bgcolor=3Daqua =
style=3D'width:550.0pt;
background:aqua;padding:.75pt .75pt .75pt .75pt;height:55.9pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D4 color=3Dblack =
face=3DCambria><span
=
style=3D'font-size:15.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>By<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><i><font size=3D5 color=3Dblack =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:19.0pt;font-family:Cambria;color:black;
font-weight:bold;font-style:italic'>Mr. Olav =
Ofstad</span></font></i></b><b><i><font
size=3D5 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:16.0pt;
=
font-family:Cambria;color:black;font-weight:bold;font-style:italic'><o:p>=
</o:p></span></font></i></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><i><font size=3D4 color=3Dblack =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:15.0pt;font-family:Cambria;color:black;
font-weight:bold;font-style:italic'>Attorney at Law – =
<st1:country-region
w:st=3D"on"><st1:place =
w:st=3D"on">Norway</st1:place></st1:country-region> and
diplomat - UN and Red Cross</span></font></i></b><b><i><font size=3D5
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:
=
Cambria;color:black;font-weight:bold;font-style:italic'><o:p></o:p></span=
></font></i></b></p>
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<td width=3D733 colspan=3D2 height=3D137 bgcolor=3D"#37DDCD" =
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background:#37DDCD;padding:.75pt .75pt .75pt .75pt;height:102.9pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
=
Cambria;color:black;font-weight:bold'>Introduction</span></font></b><font=
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>What is =
conflict
management about?<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:9.35pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>This =
seminar is an
introduction to concepts, essential strategies and conflict resolution
techniques. Through presentations, discussions and practical exercises =
the
participants will acquire key knowledge in an easy to understand, =
engaging
manner. Focus of the seminar is conflict challenges typically faced by
leaders in business and industry, although the tools presented are =
universal.
Both proactive measures and conflict handling will be =
discussed.</span></font><font
size=3D3 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Cambria;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>Objective</span></font></b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><font
size=3D3 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
font-family:Cambria;color:black'> </span></font><font size=3D3 =
color=3Dblack
face=3DCambria><span =
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>The
participants will have acquired the insights and capability needed =
to<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
=
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>>
</span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>reduce the =
risk of
conflict<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
=
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>>
</span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>resolve =
conflicts in
general and business/management conflicts in =
particular<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
=
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>>
</span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>negotiate =
and
communicate better in conflict contexts<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DCambria><span
=
style=3D'font-size:12.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>>
</span></font></b><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>manage =
staff better<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>Who should =
Attend<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>> =
Business or
industry leaders at any level, relating to staff and =
counterparts<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>> Anyone =
else
interested in acquiring conflict management skills<b><span =
style=3D'font-weight:
bold'><o:p></o:p></span></b></span></font></p>
</td>
</tr>
<tr height=3D38 style=3D'height:28.75pt'>
<td width=3D733 colspan=3D2 height=3D38 bgcolor=3Daqua =
style=3D'width:550.0pt;
background:aqua;padding:.75pt .75pt .75pt .75pt;height:28.75pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:=
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DCambria><span
=
style=3D'font-size:20.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>Agenda</span></font></b><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
=
Cambria;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D38 style=3D'height:28.65pt'>
<td width=3D366 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:274.65pt;background:
#37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
<p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0in'><b><font
size=3D4 face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:
Cambria;font-weight:bold'>>> What is a =
Conflict?<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Positions<o:p></o:p></span=
></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Interests
and needs<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Emotions<o:p></o:p></span>=
</font></p>
<p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0in'><b><font
size=3D4 face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:
Cambria;font-weight:bold'>>> Conflict =
resolution<o:p></o:p></span></font></b></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Addressing
needs<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Removing
the basis of conflict<o:p></o:p></span></font></p>
</td>
<td width=3D366 rowspan=3D2 bgcolor=3D"#37DDCD" =
style=3D'width:274.65pt;background:
#37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
<p class=3DMsoNormal =
style=3D'margin-left:6.4pt;text-indent:0in'><b><font size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria;
font-weight:bold'>>> Proactive measures against =
conflict<o:p></o:p></span></font></b></p>
<p class=3DListParagraph =
style=3D'mso-margin-top-alt:0in;margin-right:0in;
margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>In
the workplace<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Relationship
leaders/staff<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Roles.
I /We<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Control
vs freedom<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Hierarchy
vs flat organisation<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Communication<o:p></o:p></=
span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Relationship
between staff members<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Working
environment. Atmosphere<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Equal
terms and opportunities<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Gender
aspects<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Retreats/confidence
building<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'><o:p> </o:p></span></=
font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Business
relations<a name=3D"_GoBack"><o:p></o:p></a></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Building
relationships<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Communication<o:p></o:p></=
span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Respect<o:p></o:p></span><=
/font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Trust<o:p></o:p></span></f=
ont></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Reliability<o:p></o:p></sp=
an></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Long
term perspectives</span></font><b><font size=3D4 color=3Dblack =
face=3DCambria><span
=
style=3D'font-size:14.0pt;font-family:Cambria;color:black;font-weight:bol=
d'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D38 style=3D'height:28.65pt'>
<td width=3D366 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:274.65pt;background:
#37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
<p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0in'><b><font
size=3D4 face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:
Cambria;font-weight:bold'>>> Handling =
conflicts<o:p></o:p></span></font></b></p>
<p class=3DListParagraph =
style=3D'mso-margin-top-alt:0in;margin-right:0in;
margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>In
the workplace<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Executives’
conflict with staff members<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Communication<o:p></o:p></=
span></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Decision
making</span></font><font size=3D4 face=3DCambria><span lang=3DEN-GB
=
style=3D'font-size:14.0pt;font-family:Cambria'><o:p></o:p></span></font><=
/p>
<p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0in'><font size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Conflict
between staff members<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Leadership<o:p></o:p></spa=
n></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Mediation<o:p></o:p></span=
></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Intervention
vis a vis one party<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt'><font =
size=3D4
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Cambria'>Conflict
with business counterparts<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Brinkmanship
vs common ground<o:p></o:p></span></font></p>
<p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Negotiations<o:p></o:p></s=
pan></font></p>
<p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0in;margin-right:
0in;margin-bottom:0in;margin-left:.95in;margin-bottom:.0001pt'><font =
size=3D3
face=3DCambria><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Cambria'>Observing
needs</span></font><b><font size=3D4 color=3Dblack =
face=3DCambria><span
=
style=3D'font-size:14.0pt;font-family:Cambria;color:black;font-weight:bol=
d'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D38 style=3D'height:28.65pt'>
<td width=3D733 colspan=3D2 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:550.0pt;
background:#37DDCD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt;text-align:justif=
y;
text-indent:0in'><b><font size=3D4 color=3Dblack face=3DCambria><span
=
style=3D'font-size:14.0pt;font-family:Cambria;color:black;font-weight:bol=
d'>Profile
of Faculty<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>Mr. Olav Ofstad - Attorney at =
Law
– Norway and diplomat - UN and Red =
Cross<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Mr Olav =
Ofstad has
had an early career as a police lawyer/public prosecutor, deputy =
judge,
lecturer and senior partner in a private law firm. Since 1992 he has =
been
working internationally as a diplomat at Norwegian embassies and
organisations such as the UN and the International Red Cross =
Federation as
Head of Delegation indifferent countries.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Between the
international assignments he has engaged in conflict management =
research,
writing, consultancies and training. He has been specializing in =
application
of social psychology in conflict, a network of experts offering =
training in
conflict management and kidnapping =
survival.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>His is the =
author of
books include: Conflict Management in International Peace Operations. =
A handbook
for officers and soldiers (In cooperation with the <st1:place =
w:st=3D"on"><st1:PlaceName
w:st=3D"on">Norwegian</st1:PlaceName> <st1:PlaceName =
w:st=3D"on">Defence</st1:PlaceName>
<st1:PlaceName w:st=3D"on">International</st1:PlaceName> =
<st1:PlaceType w:st=3D"on">Center</st1:PlaceType></st1:place>,
2003), =
Conflict Management in International Missions. A Fieldguide
(Routledge, 2015), Surviving Kidnappers. Precautions, Influence, =
Strategic
Tools (Troubador, 2017)<o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D38 style=3D'height:28.65pt'>
<td width=3D733 colspan=3D2 height=3D38 bgcolor=3Daqua =
style=3D'width:550.0pt;
background:aqua;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>Timings: 10:00 am - 5:00 =
pm</span></font></b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'>, Registration begins =
at 9:30 am*<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:0in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>How to =
Register:</span></font></b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>> Fees: Rs. 12,000 =
/-</span></font></b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'> +18 % GST per person. =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D3 color=3D"#c00000" =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Cambria;color:#C00000'> =
Due to the limited availability of seats, early registration is =
strongly
recommended to ensure =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D3 color=3D"#c00000" =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Cambria;color:#C00000'> =
your
participation. GCM reserve the rights to close the registration =
without any
prior intimation.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'> =
</span></font></b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black'>Please write to <b><span =
style=3D'font-weight:bold'>gcmseminars@yahoo.com</span></b><o:p></o:p></s=
pan></font></p>
<p class=3DMsoNormal style=3D'margin-left:.5in;text-indent:0in'><font =
size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black'>> <b><span style=3D'font-weight:bold'>Call Mr. =
Rajeev
Gupta - 9711114779 / 9540012349 / Call =
-011-42111617<o:p></o:p></span></b></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>> </span></font></b><font =
size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black'>Mode of Payment: Cheque / DD / NEFT /Paytm/ =
Credit Card<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>> </span></font></b><font =
size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black'>Cheque favouring <b><span =
style=3D'font-weight:bold'>GCM
Worldwide</span></b> payable at <st1:City w:st=3D"on"><st1:place =
w:st=3D"on"><b><span
style=3D'font-weight:bold'>New =
Delhi</span></b></st1:place></st1:City>.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:0in'><b><font size=3D4
color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
Cambria;color:black;font-weight:bold'>> Our GSTN. No. : =
07AECPA0806Q1ZO</span></font></b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black;font-weight:bold'>> =
</span></font></b><font
size=3D4 color=3Dblack face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Cambria;color:black'>Fees include Refreshment, Lunch, =
certificate
of participation & Course Material. *Terms & Condition =
Apply.</span></font><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
=
Cambria;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D38 style=3D'height:28.65pt'>
<td width=3D733 colspan=3D2 height=3D38 bgcolor=3D"#37DDCD" =
style=3D'width:550.0pt;
border:inset 1.0pt;border-bottom:inset =
1.5pt;background:#37DDCD;padding:.75pt .75pt .75pt .75pt;
height:28.65pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><b><u><font size=3D5 color=3Dblack =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-family:Cambria;color:black;
font-weight:bold'>GCM Worldwide<o:p></o:p></span></font></u></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>SF - 46, =
Cross River
Mall, Plot No. 9B & 9C, Near <st1:Street w:st=3D"on"><st1:address =
w:st=3D"on">Karkardooma
Court</st1:address></st1:Street> Metro =
Station<o:p></o:p></span></font></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
=
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Karkardooma, =
(CBD
Shahdara) <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Delhi</st1:place></st1:City>
– 110032<o:p></o:p></span></font></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Tel
-011-42111616/617<o:p></o:p></span></font></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
lang=3DEN-IN
=
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>To keep
receiving our regular Mailers in inbox.<o:p></o:p></span></font></p>
<p class=3DMsoNormal align=3Dcenter =
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text-indent:0in'><font size=3D3 color=3Dblack face=3DCambria><span =
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style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Add us to =
your
address book.<o:p></o:p></span></font></p>
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style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><font size=3D3 color=3Dblack =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Cambria;color:black'>Reply
with Subject Remove to unsubscribe from the mailing =
list</span></font><b><font
size=3D4 color=3Dblack face=3DCambria><span =
style=3D'font-size:14.0pt;font-family:
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Cambria;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
</table>
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<p class=3DMsoNormal =
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face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Cambria;color:black'> <o:p></o=
:p></span></font></p>
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