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Subject:  ***SPAM***  Conflict Management For Business Executives

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Conflict Management 

For Business Executives


19th September 2019 - Mumbai - Hyatt Regency 

26th September 2019 - New Delhi - ITC Sheraton New Delhi


By

Mr. Olav Ofstad

Attorney at Law - Norway and Diplomat - UN and Red Cross


Introduction

What is conflict management about?

This seminar is an introduction to concepts, essential strategies and
conflict resolution techniques. Through presentations, discussions and
practical exercises the participants will acquire key knowledge in an easy
to understand, engaging manner. Focus of the seminar is conflict challenges
typically faced by leaders in business and industry, although the tools
presented are universal. Both proactive measures and conflict handling will
be discussed.

Objective

 The participants will have acquired the insights and capability needed to

> reduce the risk of conflict

> resolve conflicts in general and business/management conflicts in
particular

> negotiate and communicate better in conflict contexts

> manage staff better

Who should Attend

> Business or industry leaders at any level, relating to staff and
counterparts

> Anyone else interested in acquiring conflict management skills


Agenda


>> What is a Conflict?

Positions

Interests and needs

Emotions

>> Conflict resolution

Interest based solution

Removing the basis of conflict

Reconciliation

>> Proactive measures against Conflict

In the workplace

Relationship leaders/staff

Roles and communication. I /We

Control vs freedom

Hierarchy vs flat organisation

 

Relationship between staff members

Equality 

Gender aspects

Structure and policies

Retreats/confidence building

 

Business relations

Building relationships

How do we do it?

Long term perspectives


>> Proactive measures against Handling Conflicts

In the workplace

Executives' conflict with staff members

Communication

Decision making

Conflict between staff members

Mediation

Intervention vis a vis one party

Conflict with business counterparts

Brinkmanship vs common ground

Negotiations

Observing needs


Profile of Faculty

Mr. Olav Ofstad - Attorney at Law - Norway and Diplomat - UN and Red Cross

Mr Olav Ofstad has had an early career as a police lawyer/public prosecutor,
deputy judge, lecturer and senior partner in a private law firm. Since 1992
he has been working internationally as a diplomat at Norwegian embassies and
organisations such as the UN and the International Red Cross Federation as
Head of Delegation indifferent countries.

Between the international assignments he has engaged in conflict management
research, writing, consultancies and training. He has been specializing in
application of social psychology in conflict, and is the founder of
www.kidnappingsurvival.com, a network of experts offering training in
conflict management, travel security and kidnapping survival.

His books include: Conflict Management in International Peace Operations. A
handbook for officers and soldiers (In cooperation with the Norwegian
Defence International Center, 2003),   Conflict Management in International
Missions. A Field Guide (Routledge, 2015), Surviving Kidnappers.
Precautions, Influence, Strategic Tools (Troubador, 2017)


Timings: 10:00 am - 5:00 pm, Registration begins at 9:30 am*

How to Register:

> Fees: Rs. 12,000 /- +18 % GST per person. 

Due to the limited availability of seats, early registration is strongly
recommended to ensure your participation. GCM reserve the rights to close
the registration without any prior intimation.

   Please write to gcmseminars@yahoo.com

> Call Mr. Rajeev Gupta - 9711114779 / 9540012349 / Call -011-42111617

> Mode of Payment: Cheque / DD / NEFT /Paytm/ Credit Card

> Cheque favouring GCM Worldwide payable at New Delhi.

> Our GSTN. No. : 07AECPA0806Q1ZO

> Fees include Refreshment, Lunch, certificate of participation & Course
Material. *Terms & Condition Apply.


GCM Worldwide

SF - 46, Cross River Mall, Plot No. 9B & 9C, Near Karkardooma Court Metro
Station

Karkardooma, (CBD Shahdara) Delhi - 110032

Tel -011-42111616/617

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</font></i></b></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><b><i><font size=3D4 color=3Dblack =
face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:15.0pt;font-family:Ebrima;color:black;font-weight:bold=
;
  font-style:italic'>Attorney at Law &#8211; <st1:country-region =
w:st=3D"on"><st1:place
   w:st=3D"on">Norway</st1:place></st1:country-region> and Diplomat - UN =
and Red
  Cross</span></font></i></b><b><i><font size=3D5 color=3Dblack =
face=3DEbrima><span
  lang=3DEN-IN =
style=3D'font-size:17.0pt;font-family:Ebrima;color:black;font-weight:
  bold;font-style:italic'><o:p></o:p></span></font></i></b></p>
  </td>
 </tr>
 <tr height=3D137 style=3D'height:102.9pt'>
  <td width=3D733 colspan=3D2 height=3D137 bgcolor=3D"#EAF1DD" =
style=3D'width:550.0pt;
  background:#EAF1DD;padding:.75pt .75pt .75pt .75pt;height:102.9pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:
  =
Ebrima;color:black;font-weight:bold'>Introduction</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:9.35pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
  12.0pt;font-family:Ebrima;color:black'>What is conflict management =
about?<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:9.35pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
  12.0pt;font-family:Ebrima;color:black'>This seminar is an introduction =
to
  concepts, essential strategies and conflict resolution techniques. =
Through
  presentations, discussions and practical exercises the participants =
will
  acquire key knowledge in an easy to understand, engaging manner. Focus =
of the
  seminar is conflict challenges typically faced by leaders in business =
and
  industry, although the tools presented are universal. Both proactive =
measures
  and conflict handling will be discussed.</span></font><font size=3D3
  color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Ebrima;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'>Objective</span></font></b><font =
size=3D4
  color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><font
  size=3D3 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Ebrima;color:black'>&nbsp;</span></font><font size=3D3 =
color=3Dblack
  face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>The
  participants will have acquired the insights and capability needed =
to<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0cm'><b><font size=3D3 color=3Dblack face=3DEbrima><span
  =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DEbrima><span
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>reduce the =
risk of
  conflict<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0cm'><b><font size=3D3 color=3Dblack face=3DEbrima><span
  =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DEbrima><span
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>resolve =
conflicts in
  general and business/management conflicts in =
particular<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0cm'><b><font size=3D3 color=3Dblack face=3DEbrima><span
  =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DEbrima><span
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>negotiate =
and
  communicate better in conflict contexts<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0cm'><b><font size=3D3 color=3Dblack face=3DEbrima><span
  =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>&gt;
  </span></font></b><font size=3D3 color=3Dblack face=3DEbrima><span
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>manage staff =
better<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'>Who should =
Attend<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
  12.0pt;font-family:Ebrima;color:black'>&gt; Business or industry =
leaders at
  any level, relating to staff and =
counterparts<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:18.75pt;margin-bottom:.0001pt;text-align:ju=
stify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
  12.0pt;font-family:Ebrima;color:black'>&gt; Anyone else interested in
  acquiring conflict management skills<b><span =
style=3D'font-weight:bold'><o:p></o:p></span></b></span></font></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.75pt'>
  <td width=3D733 colspan=3D2 height=3D38 bgcolor=3D"#F2DBDB" =
style=3D'width:550.0pt;
  background:#F2DBDB;padding:.75pt .75pt .75pt .75pt;height:28.75pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:=

  center;text-indent:0cm'><b><font size=3D5 color=3Dblack =
face=3DEbrima><span
  =
style=3D'font-size:20.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>Agenda</span></font></b><b><font
  size=3D4 color=3Dblack face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D396 height=3D38 bgcolor=3D"#F2DBDB" =
style=3D'width:297.1pt;background:
  #F2DBDB;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0cm'><b><font
  size=3D4 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>&gt;&gt; What is a =
Conflict?<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Positions<o:p></o:p></span>=
</font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Interests
  and needs<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Emotions<o:p></o:p></span><=
/font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0cm'><b><font
  size=3D4 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>&gt;&gt; Conflict =
resolution<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Interest
  based solution<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Removing
  the basis of conflict<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Reconciliation</span></font=
><font
  size=3D4 color=3D"#4472c4" face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:#4472C4'><o:p></o:p></span></font></p>
  </td>
  <td width=3D336 rowspan=3D2 bgcolor=3D"#F2DBDB" =
style=3D'width:252.2pt;background:
  #F2DBDB;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:6.4pt;text-indent:0cm'><b><font size=3D4
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>&gt;&gt; Proactive measures against =
Conflict<o:p></o:p></span></font></b></p>
  <p class=3DListParagraph =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;
  margin-bottom:0cm;margin-left:26.5pt;margin-bottom:.0001pt'><b><font =
size=3D4
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>In the workplace<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:33.6pt;text-indent:0cm'><b><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima;
  font-weight:bold'>Relationship =
leaders/staff<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Roles
  and communication. I /We<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Control
  vs freedom<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Hierarchy
  vs flat organisation<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p>&nbsp;</o:p></span></f=
ont></p>
  <p class=3DMsoNormal =
style=3D'margin-left:33.6pt;text-indent:0cm'><b><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima;
  font-weight:bold'>Relationship between staff =
members<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Equality
  <o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Gender
  aspects<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Structure
  and policies<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Retreats/confidence
  building<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p>&nbsp;</o:p></span></f=
ont></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
0cm;margin-bottom:0cm;margin-left:26.5pt;margin-bottom:.0001pt'><b><font
  size=3D4 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>Business relations<a =
name=3D"_GoBack"><o:p></o:p></a></span></font></b></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Building
  relationships<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>How
  do we do it?<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:47.75pt;margin-bottom:.0001pt'><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Long
  term perspectives</span></font><b><font size=3D4 color=3Dblack =
face=3DEbrima><span
  =
style=3D'font-size:14.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D396 height=3D38 bgcolor=3D"#F2DBDB" =
style=3D'width:297.1pt;background:
  #F2DBDB;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:4.55pt;text-indent:0cm'><b><font
  size=3D4 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>&gt;&gt; Proactive measures against Handling =
Conflicts<o:p></o:p></span></font></b></p>
  <p class=3DListParagraph =
style=3D'mso-margin-top-alt:0cm;margin-right:0cm;
  margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt'><b><font =
size=3D4
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>In the workplace<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0cm'><b><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima;
  font-weight:bold'>Executives&#8217; conflict with staff =
members<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Communication<o:p></o:p></s=
pan></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Decision
  making</span></font><font size=3D4 face=3DEbrima><span lang=3DEN-GB
  =
style=3D'font-size:14.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
  <p class=3DMsoNormal =
style=3D'margin-left:47.1pt;text-indent:0cm'><b><font
  size=3D3 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima;
  font-weight:bold'>Conflict between staff =
members<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Mediation<o:p></o:p></span>=
</font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Intervention
  vis a vis one party<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt'><b><font
  size=3D4 face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:14.0pt;font-family:Ebrima;
  font-weight:bold'>Conflict with business =
counterparts<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Brinkmanship
  vs common ground<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Negotiations<o:p></o:p></sp=
an></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:68.4pt;margin-bottom:.0001pt'><font =
size=3D3
  face=3DEbrima><span lang=3DEN-GB =
style=3D'font-size:12.0pt;font-family:Ebrima'>Observing
  needs</span></font><b><font size=3D4 color=3Dblack face=3DEbrima><span
  =
style=3D'font-size:14.0pt;font-family:Ebrima;color:black;font-weight:bold=
'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D733 colspan=3D2 height=3D38 bgcolor=3D"#EAF1DD" =
style=3D'width:550.0pt;
  background:#EAF1DD;padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:0cm;margin-bottom:.0001pt;text-align:justif=
y;
  text-indent:0cm'><b><font size=3D4 color=3Dblack face=3DEbrima><span
  =
style=3D'font-size:14.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>Profile
  of Faculty<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'>Mr. Olav Ofstad - Attorney at Law
  &#8211; <st1:country-region w:st=3D"on"><st1:place =
w:st=3D"on">Norway</st1:place></st1:country-region>
  and Diplomat - UN and Red Cross<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>Mr Olav =
Ofstad has
  had an early career as a police lawyer/public prosecutor, deputy =
judge,
  lecturer and senior partner in a private law firm. Since 1992 he has =
been
  working internationally as a diplomat at Norwegian embassies and
  organisations such as the UN and the International Red Cross =
Federation as
  Head of Delegation indifferent countries.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>Between the
  international assignments he has engaged in conflict management =
research,
  writing, consultancies and training. He has been specializing in =
application
  of social psychology in conflict, and is the founder of
  www.kidnappingsurvival.com, a network of experts offering training in
  conflict management, travel security and kidnapping =
survival.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>His books =
include:
  Conflict Management in International Peace Operations. A handbook for
  officers and soldiers (In cooperation with the <st1:place =
w:st=3D"on"><st1:PlaceName
   w:st=3D"on">Norwegian</st1:PlaceName> <st1:PlaceName =
w:st=3D"on">Defence</st1:PlaceName>
   <st1:PlaceName w:st=3D"on">International</st1:PlaceName> =
<st1:PlaceType w:st=3D"on">Center</st1:PlaceType></st1:place>,
  2003), &nbsp; Conflict Management in International Missions. A Field =
Guide (Routledge,
  2015), Surviving Kidnappers. Precautions, Influence, Strategic Tools
  (Troubador, 2017)</span></font><font size=3D3 color=3D"#4472c4" =
face=3DEbrima><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;color:#4472C4'><o:p></o:p></=
span></font></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D733 colspan=3D2 height=3D38 =
style=3D'width:550.0pt;background:transparent;
  padding:.75pt .75pt .75pt .75pt;height:28.65pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:0cm;text-indent:0cm'><b><font size=3D4
  color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'>Timings:&nbsp;10:00 am - 5:00 =
pm</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'>,&nbsp;Registration begins =
at&nbsp;9:30 am*<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:0cm;text-indent:0cm'><b><font size=3D4
  color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'>How to =
Register:</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black;font-weight:bold'>&gt; Fees: Rs. 12,000 =
/-</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'>&nbsp;+18 %&nbsp;GST&nbsp;per person. =
<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:40.0pt;text-align:justify;text-indent:
  0cm'><font size=3D3 color=3D"#c00000" face=3DEbrima><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:#C00000'>Due to the =
limited
  availability of seats, early registration is strongly recommended to =
ensure your
  participation. GCM reserve the rights to close the registration =
without any
  prior intimation.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black;font-weight:bold'>&nbsp;&nbsp; =
</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'>Please write to&nbsp;<b><span
  =
style=3D'font-weight:bold'>gcmseminars@yahoo.com</span></b><o:p></o:p></s=
pan></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><font size=3D4
  color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black'>&gt; <b><span style=3D'font-weight:bold'>Call Mr. =
Rajeev
  Gupta - 9711114779 / 9540012349 / Call =
-011-42111617<o:p></o:p></span></b></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black;font-weight:bold'>&gt; =
</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'>Mode of Payment: Cheque / DD / NEFT =
/Paytm/
  Credit Card<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black;font-weight:bold'>&gt; =
</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'>Cheque favouring&nbsp;<b><span
  style=3D'font-weight:bold'>GCM Worldwide</span></b>&nbsp;payable at =
<st1:City
  w:st=3D"on"><st1:place w:st=3D"on"><b><span =
style=3D'font-weight:bold'>New =
Delhi</span></b></st1:place></st1:City>.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black;font-weight:bold'>&gt; Our GSTN. No. :
  07AECPA0806Q1ZO</span></font></b><font size=3D4 color=3Dblack =
face=3DEbrima><span
  lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black;font-weight:bold'>&gt; =
</span></font></b><font
  size=3D4 color=3Dblack face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
  font-family:Ebrima;color:black'>Fees include Refreshment, Lunch, =
certificate
  of participation &amp; Course Material. *Terms &amp; Condition =
Apply.</span></font><b><font
  size=3D4 color=3Dblack face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:
  Ebrima;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D38 style=3D'height:28.65pt'>
  <td width=3D733 colspan=3D2 height=3D38 bgcolor=3D"#F2DBDB" =
style=3D'width:550.0pt;
  border:inset 1.0pt;border-bottom:inset =
1.5pt;background:#F2DBDB;padding:.75pt .75pt .75pt .75pt;
  height:28.65pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><b><u><font size=3D5 color=3Dblack =
face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:16.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>GCM
  Worldwide<o:p></o:p></span></font></u></b></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>SF - 46, =
Cross River
  Mall, Plot No. 9B &amp; 9C, Near <st1:Street w:st=3D"on"><st1:address =
w:st=3D"on">Karkardooma
    Court</st1:address></st1:Street> Metro =
Station<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>Karkardooma, =
(CBD
  Shahdara) <st1:City w:st=3D"on"><st1:place =
w:st=3D"on">Delhi</st1:place></st1:City>
  &#8211; 110032<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>Tel =
-011-42111616/617<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 color=3Dblack face=3DEbrima><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>To&nbsp;keep
  receiving our regular Mailers in inbox.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
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your
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style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
  center;text-indent:0cm'><font size=3D3 color=3Dblack =
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  Subject Remove to unsubscribe from the mailing =
list</span></font><b><font
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