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 Content preview:  Negotiation Strategy and Advanced Negotiation Skills Key Account
    Management 17th October 2019 - Bangalore - Royal Orchid 
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Subject:  ***SPAM***  Negotiation Strategy and Advanced  Negotiation Skills and Key Account Management

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Negotiation Strategy and Advanced  Negotiation Skills 

Key Account Management


17th October 2019 - Bangalore - Royal Orchid

21st October 2019 - Chennai - Hyatt Regency

24th October 2019 - Hyderabad - Aditya Park

28th September 2019 - Mumbai - Hyatt Regency 

30th September 2019 - Delhi - The Leela

11th October 2019 - Mumbai - Hyatt Regency 

15th October 2019 -Delhi - The Leela

18th October 2019 - Bangalore - Royal Orchid

19th October 2019 - Chennai - Hyatt Regency

22nd October 2019 - Hyderabad - Aditya Park


By

Mr. Suresh Gopalaswamy 

Visiting Faculty at IIM & Senior Advisor


Overview

Management function techniques are incomplete without the manager being able
to negotiate effectively. Advanced negotiation skills ensure the efficient
running of a business organization.

The need to understand that these negotiation skills enable managers to be
able to close other than critical external deals, important internal service
level agreements thereby increasing productivity.

 

Who Should Attend

This is an advanced course designed for senior executives across functions
beyond just sales who deal with several internal as well as external groups
and need to influence outcomes. It covers both simple one on one deals as
well as complex negotiation with multiple groups.

It helps identify the individual negotiating and influencing styles to help
the individual to fine tune the style for best results

 

What You Will Gain

. A clearly defined, timely, and dynamic approach to the Negotiation, not
just for the present, but more importantly, for the future

. Techniques for building the best Negotiator

 

Contents

# Introduction and Icebreaker

# Expectation Mapping

# Context Setting for the Program

# Basics of Negotiation

> Preparation

> Discussion

> Goal Clarification

> Win Win

> Agreement

> Implementation

# Negotiation Cycle

> Cooperation

> Competition

> Conflict

> Compromise

# Negotiation Complexity

> Types of Complexity

> Dealing with Complexity

# Types of Negotiations

> Distributive

> Integrative

# Key Negotiations Skills

> Influencing

> Conflict resolution

> Problem Solving

> Active Listening

> Understanding ZOPA and BATNA

# Negotiation Strategies

# Negotiation and Influencing styles

> Identifying your negotiation style

> Identifying your Negotiating Styles

Overview

This program focuses on creating a structure for account management
professionals to develop a strategy to manage the critical customer
relationships that ensure business success. This leads one to examine the
operational processes required for effective account management and good
working relationships between both parties. Techniques for increasing the
penetration throughout the depth and breadth of the account are covered. In
addition, the key elements of handling meetings, negotiations, building
buyer needs, and understanding the emotional influencers which motivate
people to buy, are also examined and discussed.

The course is very practical in nature, and includes exercises, which give
the participants and opportunity to reflect on how the subject matter
relates specifically to their existing accounts. It also provides tips and
ideas to assist participants successful manage high value accounts.

Who Should Attend

Meant for experienced sales professionals who manage key accounts and
strategic business relationships

Pre requisite

It is important that participants have already attended professional sales
training, as this program is focused on developing higher level client
relationships, and identifying key strategies to help enhance their current
sales techniques

Course Objectives

. Consider the constantly changing role of the Key Account Manager

. Examine proven practices in the development of sales, which relies on
creating effective business partnerships

. Gather ability to use techniques for achieving account goals and
objectives

. Understand the strategic processes and operational objectives which lead
to increased account penetration and maximum profit opportunities

. Know how to handle an account meeting and the negotiations within it

What You Will Gain

. A clearly defined, timely, and dynamic approach to the planning process,
not just for the present, but more importantly, for the future

. An insight into the key strategic and operational processes, as well as
the marketing principles, that will enable delegates to understand the
importance of getting the account strategy right

. Techniques for building the best relationships with key accounts

Contents

> Introduction and Icebreaker

> Expectation Mapping

> Context Setting for the Program

> Defining and Selecting Key Accounts

> Determining the Key Account Portfolio

> Selling to Key Account

> Relational development Model

> Business Planning

> Alignment & Value Creation

> Influencing and Negotiating

> What is your Influencing Style

> What is KAM

> Basics: Elements of  KAM

Difference between KAM and selling

What are Key Accounts

Benefits of KAM

> Types of KAM

> Contextualizing each KAM type

> Account Strategy

> From Customer Service to Customer intimacy

> From KAM to SAM - Strategic Account Management

> What is your Negotiating style


Profile of Faculty

Mr. Suresh Gopalaswamy 

Visiting Faculty at IIM & Senior Advisor 

Experience of 20+ years in Behavioral and Functional Training, Profit Centre
Operations and Sales & Distribution Management.  Has facilitated and coached
clients from wide range of industries. Retired from HUL as Senior Manager
Channel Operations. MR Gopalaswamy is Guest Faculty at IIM-C for MDC
programs for Senior management as well as ISS probationers.

MR Gopalaswamy has Diplomas in Management, HR Management, Change management
and a certification in Storytelling. Mr. Gopalaswamy's area of expertise
include Sales Management, selling techniques, Business Partner Management,
Competency Mapping & Development, Business Story Telling, Change Management,
Execution Skills among many others.

Mr. Gopalaswamy has a wide Industry/Functional Experience / exposure
spanning Civil Services, PSUs, FMCG, Consumer Durables, Fashion Garments,
Manufacturing, Industrial Products, Automobile Parts, Infrastructure,
Hospitality and Health Care


Timings: 10:00 am - 5:00 pm, Registration begins at 9:30 am*

How to Register:

> Fees: Rs. 9900 /- +18 % GST per person per day

> Please write to gcmseminars@yahoo.com 

> Call Mr. Rajeev Gupta- 9711114779 / 9540012349 / Call -011-42111617

> Mode of Payment: Cheque / DD / NEFT /Paytm

> Cheque favouring GCM Worldwide payable at New Delhi.

> Our GSTN. No. : 07AECPA0806Q1ZO

> Fees include Refreshment, Lunch, certificate of participation & Course
Material. 

*Terms & Condition Apply.


GCM Worldwide

SF - 46, Cross River Mall, Plot No. 9B & 9C, Near Karkardooma Court Metro
Station

Karkardooma, (CBD Shahdara) Delhi - 110032

Tel -011-42111616/617

To keep receiving our regular Mailers in inbox.

Add us to your address book.

Reply with Subject Remove to unsubscribe from the mailing list

			

 






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  <td width=3D394 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:295.3pt;border:solid windowtext 1.0pt;
  background:#92CDDC;padding:.75pt .75pt .75pt .75pt;height:32.5pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
  center;text-indent:0cm'><b><i><font size=3D5 color=3Dblack =
face=3DEbrima><span
  =
style=3D'font-size:19.0pt;font-family:Ebrima;color:black;font-weight:bold=
;
  font-style:italic'>Key Account =
Management</span></font></i></b><b><font
  size=3D5 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:19.0pt;font-family:Ebrima;
  font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D43 style=3D'height:32.5pt'>
  <td width=3D359 colspan=3D2 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:269.35pt;
  border:solid windowtext 1.0pt;background:#92CDDC;padding:.75pt .75pt =
.75pt .75pt;
  height:32.5pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:14.2pt;line-height:150%'><b><font
  size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;line-height:150%;
  font-family:Ebrima;font-weight:bold'>17<sup>th</sup> October 2019 =
&#8211;
  Bangalore &#8211; Royal Orchid<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:14.2pt;line-height:150%'><b><font
  size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;line-height:150%;
  font-family:Ebrima;font-weight:bold'>21<sup>st</sup> October 2019 =
&#8211;
  Chennai &#8211; Hyatt Regency<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:14.2pt;line-height:150%'><b><font
  size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;line-height:150%;
  font-family:Ebrima;font-weight:bold'>24<sup>th</sup> October 2019 =
&#8211;
  Hyderabad &#8211; Aditya Park<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:14.2pt;line-height:150%'><b><font
  size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;line-height:150%;
  font-family:Ebrima;font-weight:bold'>28<sup>th</sup> September 2019 =
&#8211;
  Mumbai &#8211; Hyatt Regency <o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-right:1.7pt;line-height:150%'><b><font
  size=3D2 face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:11.0pt;line-height:150%;
  font-family:Ebrima;font-weight:bold'>30<sup>th</sup> September 2019 =
&#8211;
  Delhi - The Leela<o:p></o:p></span></font></b></p>
  </td>
  <td width=3D394 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:295.3pt;border:solid windowtext 1.0pt;
  background:#92CDDC;padding:.75pt .75pt .75pt .75pt;height:32.5pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt;text-indent:0c=
m;
  line-height:150%'><b><font size=3D2 face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:11.0pt;line-height:150%;font-family:Ebrima;font-weight=
:bold'>11<sup>th</sup>
  October 2019 &#8211; Mumbai &#8211; Hyatt Regency =
<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt;text-indent:0c=
m;
  line-height:150%'><b><font size=3D2 face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:11.0pt;line-height:150%;font-family:Ebrima;font-weight=
:bold'>15<sup>th</sup>
  October 2019 &#8211;Delhi - The Leela<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt;text-indent:0c=
m;
  line-height:150%'><b><font size=3D2 face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:11.0pt;line-height:150%;font-family:Ebrima;font-weight=
:bold'>18<sup>th</sup>
  October 2019 &#8211; Bangalore &#8211; Royal =
Orchid<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt;text-indent:0c=
m;
  line-height:150%'><b><font size=3D2 face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:11.0pt;line-height:150%;font-family:Ebrima;font-weight=
:bold'>19<sup>th</sup>
  October 2019 &#8211; Chennai &#8211; Hyatt =
Regency<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:14.2pt;margin-bottom:.0001pt;text-indent:0c=
m;
  line-height:150%'><b><font size=3D2 face=3DEbrima><span lang=3DEN-IN
  =
style=3D'font-size:11.0pt;line-height:150%;font-family:Ebrima;font-weight=
:bold'>22<sup>nd</sup>
  October 2019 &#8211; Hyderabad &#8211; Aditya =
Park<o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D43 style=3D'height:32.5pt'>
  <td width=3D754 colspan=3D3 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:565.35pt;
  border:solid windowtext 1.0pt;background:#92CDDC;padding:.75pt .75pt =
.75pt .75pt;
  height:32.5pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
  center;text-indent:0cm'><b><font size=3D2 face=3DVerdana><span =
style=3D'font-size:
  =
11.0pt;font-family:Verdana;font-weight:bold'>By<o:p></o:p></span></font><=
/b></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:115%'><b><font
  size=3D3 face=3DVerdana><span lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:
  115%;font-family:Verdana;font-weight:bold'>Mr. Suresh Gopalaswamy =
<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
  center;text-indent:0cm'><b><font size=3D2 face=3DGeorgia><span =
style=3D'font-size:
  11.0pt;font-family:Georgia;font-weight:bold'>Visiting Faculty at IIM =
&amp;
  Senior Advisor</span></font></b><b><font size=3D6 face=3D"Arial =
Black"><span
  lang=3DEN-IN style=3D'font-size:27.0pt;font-family:"Arial =
Black";font-weight:
  bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D43 style=3D'height:32.5pt'>
  <td width=3D321 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:241.0pt;border:solid windowtext 1.0pt;
  background:#92CDDC;padding:.75pt .75pt .75pt .75pt;height:32.5pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:Georgia;
  font-weight:bold'>Overview<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>Management function techniques are incomplete =
without
  the manager being able to negotiate effectively. Advanced negotiation =
skills
  ensure the efficient running of a business =
organization.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>The need to understand that these negotiation =
skills
  enable managers to be able to close other than critical external =
deals,
  important internal service level agreements thereby increasing =
productivity.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'><o:p>&nbsp;</o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:Georgia;
  font-weight:bold'>Who Should Attend<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>This is an advanced course designed for senior
  executives across functions beyond just sales who deal with several =
internal
  as well as external groups and need to influence outcomes. It covers =
both
  simple one on one deals as well as complex negotiation with multiple =
groups.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>It helps identify the individual negotiating and
  influencing styles to help the individual to fine tune the style for =
best
  results<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'><o:p>&nbsp;</o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:Georgia;
  font-weight:bold'>What You Will Gain<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>&#8226; A clearly defined, timely, and dynamic =
approach
  to the Negotiation, not just for the present, but more importantly, =
for the
  future<o:p></o:p></span></font></p>
  <p class=3DMsoNormal style=3D'margin-left:4.05pt'><font size=3D3 =
face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia'>&#8226; Techniques for =
building
  the best Negotiator<o:p></o:p></span></font></p>
  <p class=3DMsoNormal style=3D'margin-left:4.05pt'><font size=3D5 =
face=3DGeorgia><span
  =
style=3D'font-size:16.0pt;font-family:Georgia'><o:p>&nbsp;</o:p></span></=
font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
  center;text-indent:0cm'><b><i><font size=3D5 face=3DGeorgia><span
  =
style=3D'font-size:16.0pt;font-family:Georgia;font-weight:bold;font-style=
:italic'>Contents<o:p></o:p></span></font></i></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># =
Introduction and
  Icebreaker<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># =
Expectation
  Mapping<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># Context =
Setting
  for the Program<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># Basics =
of
  Negotiation<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Preparation<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Discussion<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Goal Clarification<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt; Win
  Win<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Agreement<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt;line-height:115%'><b><font size=3D3 face=3D"Arial Narrow"><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:"Arial Narrow";
  font-weight:bold'>&gt; Implementation<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># =
Negotiation
  Cycle<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Cooperation<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Competition<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Conflict<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt;line-height:115%'><b><font size=3D3 face=3D"Arial Narrow"><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:"Arial Narrow";
  font-weight:bold'>&gt; Compromise<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># =
Negotiation
  Complexity<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Types of Complexity<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt;line-height:115%'><b><font size=3D3 face=3D"Arial Narrow"><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:"Arial Narrow";
  font-weight:bold'>&gt; Dealing with =
Complexity<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># Types =
of
  Negotiations<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Distributive<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt;line-height:115%'><b><font size=3D3 face=3D"Arial Narrow"><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:"Arial Narrow";
  font-weight:bold'>&gt; Integrative<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># Key =
Negotiations
  Skills<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Influencing<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Conflict resolution<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Problem Solving<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Active Listening<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt;line-height:115%'><b><font size=3D3 face=3D"Arial Narrow"><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:"Arial Narrow";
  font-weight:bold'>&gt; Understanding ZOPA and =
BATNA<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># =
Negotiation
  Strategies<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-align:justify;text-indent:
  0cm;line-height:115%'><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
  style=3D'font-size:14.0pt;line-height:115%;font-weight:bold'># =
Negotiation and
  Influencing styles<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Identifying your negotiation style<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:27.45pt;text-align:justify;text-indent:
  -7.1pt'><b><font size=3D3 face=3D"Arial Narrow"><span lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:"Arial =
Narrow";font-weight:bold'>&gt;
  Identifying your Negotiating Styles</span></font></b><b><font size=3D3
  face=3DVerdana><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Verdana;
  font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
  <td width=3D432 colspan=3D2 height=3D43 bgcolor=3D"#92CDDC" =
style=3D'width:323.65pt;
  border:solid windowtext 1.0pt;background:#92CDDC;padding:.75pt .75pt =
.75pt .75pt;
  height:32.5pt'>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:
  =
Georgia;color:#002060;font-weight:bold'>Overview<o:p></o:p></span></font>=
</b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>This =
program focuses
  on creating a structure for account management professionals to =
develop a
  strategy to manage the critical customer relationships that ensure =
business
  success. This leads one to examine the operational processes required =
for
  effective account management and good working relationships between =
both
  parties. Techniques for increasing the penetration throughout the =
depth and
  breadth of the account are covered. In addition, the key elements of =
handling
  meetings, negotiations, building buyer needs, and understanding the =
emotional
  influencers which motivate people to buy, are also examined and =
discussed.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>The =
course is very
  practical in nature, and includes exercises, which give the =
participants and
  opportunity to reflect on how the subject matter relates specifically =
to
  their existing accounts. It also provides tips and ideas to assist
  participants successful manage high value =
accounts.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:
  Georgia;color:#002060;font-weight:bold'>Who Should =
Attend<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>Meant for
  experienced sales professionals who manage key accounts and strategic
  business relationships<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:
  Georgia;color:#002060;font-weight:bold'>Pre =
requisite<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>It is =
important
  that participants have already attended professional sales training, =
as this
  program is focused on developing higher level client relationships, =
and
  identifying key strategies to help enhance their current sales =
techniques<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:
  Georgia;color:#002060;font-weight:bold'>Course =
Objectives<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
Consider
  the constantly changing role of the Key Account =
Manager<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
Examine
  proven practices in the development of sales, which relies on creating
  effective business partnerships<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
Gather
  ability to use techniques for achieving account goals and =
objectives<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
Understand
  the strategic processes and operational objectives which lead to =
increased
  account penetration and maximum profit =
opportunities<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
Know how
  to handle an account meeting and the negotiations within =
it<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span =
style=3D'font-size:12.0pt;font-family:
  Georgia;color:#002060;font-weight:bold'>What You Will =
Gain<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; A =
clearly
  defined, timely, and dynamic approach to the planning process, not =
just for
  the present, but more importantly, for the =
future<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
An insight
  into the key strategic and operational processes, as well as the =
marketing
  principles, that will enable delegates to understand the importance of
  getting the account strategy right<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 color=3D"#002060" face=3DGeorgia><span
  style=3D'font-size:12.0pt;font-family:Georgia;color:#002060'>&#8226; =
Techniques
  for building the best relationships with key =
accounts<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0cm;margin-right:
  =
1.7pt;margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
  center;text-indent:0cm'><b><i><font size=3D5 face=3DGeorgia><span
  =
style=3D'font-size:16.0pt;font-family:Georgia;font-weight:bold;font-style=
:italic'>Contents<o:p></o:p></span></font></i></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Introduction =
and
  Icebreaker<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Expectation =
Mapping<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Context =
Setting for
  the Program</span></font></b><b><i><font size=3D3 color=3D"#002060" =
face=3DGeorgia><span
  =
style=3D'font-size:12.0pt;font-family:Georgia;color:#002060;font-weight:b=
old;
  font-style:italic'><o:p></o:p></span></font></i></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Defining and
  Selecting Key Accounts<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Determining =
the Key
  Account Portfolio<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Selling to =
Key
  Account<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Relational
  development Model<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Business =
Planning<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Alignment =
&amp;
  Value Creation<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Influencing =
and
  Negotiating<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0c=
m'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; What is your
  Influencing Style<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; What is =
KAM<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Basics: =
Elements of&nbsp;
  KAM<o:p></o:p></span></font></b></p>
  <p class=3DListParagraphCxSpFirst =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:19.65pt;margin-bottom:.0001pt'><font
  size=3D2 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
  font-family:Georgia;color:#002060'>Difference between KAM and =
selling<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpMiddle =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:19.65pt;margin-bottom:.0001pt'><font
  size=3D2 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
  font-family:Georgia;color:#002060'>What are Key =
Accounts<o:p></o:p></span></font></p>
  <p class=3DListParagraphCxSpLast =
style=3D'mso-margin-top-alt:0cm;margin-right:
  0cm;margin-bottom:0cm;margin-left:19.65pt;margin-bottom:.0001pt'><font
  size=3D2 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:11.0pt;
  font-family:Georgia;color:#002060'>Benefits of =
KAM<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Types of =
KAM<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; =
Contextualizing each
  KAM type<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; Account =
Strategy<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; From Customer
  Service to Customer intimacy<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:4.05pt;text-indent:0cm'><b><font
  size=3D3 color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060;font-weight:bold'>&gt; From KAM to =
SAM
  &#8211; Strategic Account Management</span></font></b><font size=3D3
  color=3D"#002060" face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:Georgia;color:#002060'><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><b><font size=3D3 color=3D"#002060" =
face=3DGeorgia><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia;color:#002060;
  font-weight:bold'>&gt; What is your Negotiating =
style</span></font></b><b><font
  size=3D3 face=3D"Arial Black"><span lang=3DEN-IN =
style=3D'font-size:12.0pt;
  font-family:"Arial =
Black";font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D278 style=3D'height:208.2pt'>
  <td width=3D754 colspan=3D3 height=3D278 =
style=3D'width:565.35pt;border-top:none;
  border-left:solid windowtext =
1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;
  padding:.75pt .75pt .75pt .75pt;height:208.2pt'>
  <p class=3DMsoNormal style=3D'line-height:115%'><b><font size=3D4 =
face=3DGeorgia><span
  lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;font-family:Georgia;
  font-weight:bold'>Profile of Faculty<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal style=3D'line-height:115%'><b><font size=3D3 =
face=3DGeorgia><span
  lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:Georgia;
  font-weight:bold'>Mr. Suresh Gopalaswamy =
<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><b><font size=3D3 face=3DGeorgia><span lang=3DEN-IN
  =
style=3D'font-size:12.0pt;font-family:Georgia;font-weight:bold'>Visiting
  Faculty at IIM &amp; Senior Advisor <o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>Experience of 20+ years in Behavioral and =
Functional
  Training, Profit Centre Operations and Sales &amp; Distribution =
Management.&nbsp;
  Has facilitated and coached clients from wide range of industries. =
Retired
  from HUL as Senior Manager Channel Operations. MR Gopalaswamy is Guest
  Faculty at IIM-C for MDC programs for Senior management as well as ISS
  probationers.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>MR Gopalaswamy has Diplomas in Management, HR
  Management, Change management and a certification in Storytelling. Mr.
  Gopalaswamy&#8217;s area of expertise include Sales Management, =
selling
  techniques, Business Partner Management, Competency Mapping &amp;
  Development, Business Story Telling, Change Management, Execution =
Skills among
  many others.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0cm;margin-right:1.7pt;
  =
margin-bottom:0cm;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span =
style=3D'font-size:12.0pt;
  font-family:Georgia'>Mr. Gopalaswamy has a wide Industry/Functional
  Experience / exposure spanning Civil Services, PSUs, FMCG, Consumer =
Durables,
  Fashion Garments, Manufacturing, Industrial Products, Automobile =
Parts,
  Infrastructure, Hospitality and Health Care</span></font><b><font =
size=3D4
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Georgia;
  font-weight:bold'><o:p></o:p></span></font></b></p>
  </td>
 </tr>
 <tr height=3D179 style=3D'height:133.95pt'>
  <td width=3D754 colspan=3D3 height=3D179 =
style=3D'width:565.35pt;border-top:none;
  border-left:solid windowtext =
1.0pt;border-bottom:none;border-right:solid windowtext 1.0pt;
  padding:.75pt .75pt .75pt .75pt;height:133.95pt'>
  <p class=3DMsoNormal =
style=3D'margin-left:0cm;text-indent:0cm'><b><font size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia;
  font-weight:bold'>Timings:&nbsp;10:00 am - 5:00 =
pm</span></font></b><font
  size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Georgia'>,&nbsp;Registration begins at&nbsp;9:30 =
am*<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:0cm;text-indent:0cm'><b><font size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia;
  font-weight:bold'>How to Register:</span></font></b><font size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia'><o:p></o:p></span></font><=
/p>
  <p class=3DMsoNormal =
style=3D'margin-left:0cm;text-indent:0cm'><b><font size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia;
  font-weight:bold'>&gt; Fees: Rs. 9900 /-</span></font></b><font =
size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia'>&nbsp;<b><span
  style=3D'font-weight:bold'>+18 %&nbsp;GST&nbsp;per person per =
day</span></b><o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Georgia;font-weight:bold'>&gt; </span></font></b><font size=3D3 =
face=3DGeorgia><span
  lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Georgia'>Please =
write to&nbsp;<b><span
  =
style=3D'font-weight:bold'>gcmseminars@yahoo.com&nbsp;</span></b><o:p></o=
:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><font size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia'>&gt;
  <b><span style=3D'font-weight:bold'>Call Mr. Rajeev Gupta- 9711114779 =
/
  9540012349 / Call =
-011-42111617<o:p></o:p></span></b></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Georgia;font-weight:bold'>&gt; </span></font></b><font size=3D3 =
face=3DGeorgia><span
  lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Georgia'>Mode of =
Payment:
  Cheque / DD / NEFT /Paytm<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Georgia;font-weight:bold'>&gt; </span></font></b><font size=3D3 =
face=3DGeorgia><span
  lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Georgia'>Cheque
  favouring&nbsp;<b><span style=3D'font-weight:bold'>GCM =
Worldwide</span></b>&nbsp;payable
  at <b><span style=3D'font-weight:bold'>New =
Delhi</span></b>.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Georgia;font-weight:bold'>&gt; Our GSTN. No. : =
07AECPA0806Q1ZO<o:p></o:p></span></font></b></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><b><font
  size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:
  Georgia;font-weight:bold'>&gt; </span></font></b><font size=3D3 =
face=3DGeorgia><span
  lang=3DEN-IN style=3D'font-size:12.0pt;font-family:Georgia'>Fees =
include
  Refreshment, Lunch, certificate of participation &amp; Course =
Material. <o:p></o:p></span></font></p>
  <p class=3DMsoNormal =
style=3D'margin-left:36.0pt;text-indent:0cm'><font size=3D3
  face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Georgia'>*Terms
  &amp; Condition Apply.<o:p></o:p></span></font></p>
  </td>
 </tr>
 <tr height=3D86 style=3D'height:64.85pt'>
  <td width=3D754 colspan=3D3 height=3D86 =
style=3D'width:565.35pt;border:solid windowtext 1.0pt;
  border-top:none;padding:.75pt .75pt .75pt .75pt;height:64.85pt'>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><b><u><font size=3D3 face=3DGeorgia><span =
lang=3DEN-IN
  style=3D'font-size:12.0pt;font-family:Georgia;font-weight:bold'>GCM =
Worldwide<o:p></o:p></span></font></u></b></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:
  12.0pt;font-family:Georgia'>SF - 46, Cross River Mall, Plot No. 9B =
&amp; 9C,
  Near Karkardooma Court Metro Station<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:
  12.0pt;font-family:Georgia'>Karkardooma, (CBD Shahdara) Delhi &#8211; =
110032<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:
  12.0pt;font-family:Georgia'>Tel =
-011-42111616/617<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:
  12.0pt;font-family:Georgia'>To&nbsp;keep receiving our regular Mailers =
in
  inbox.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:
  12.0pt;font-family:Georgia'>Add us to your address =
book.<o:p></o:p></span></font></p>
  <p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0cm;text-align:center;
  text-indent:0cm'><font size=3D3 face=3DGeorgia><span lang=3DEN-IN =
style=3D'font-size:
  12.0pt;font-family:Georgia'>Reply with Subject Remove to unsubscribe =
from the
  mailing list<o:p></o:p></span></font></p>
  </td>
 </tr>
 <tr height=3D0>
  <td width=3D323 style=3D'border:none'></td>
  <td width=3D38 style=3D'border:none'></td>
  <td width=3D395 style=3D'border:none'></td>
 </tr>
</table>

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style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
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Roman"><span
lang=3DEN-IN style=3D'font-size:12.0pt;font-family:"Times New =
Roman"'>&nbsp;<o:p></o:p></span></font></p>

<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-IN
style=3D'font-size:12.0pt;font-family:"Times New Roman"'><br>
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@KyuuKazami