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From: "Akash Verma" <crossriver8@gmail.com>
To: <info@kohli.cards>
Subject: Webinar on Think Customer First
Date: Thu, 30 Apr 2020 14:52:25 +0530
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Content preview: Webinar on Think Customer First Customer Enthusiasm ........
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Webinar on
Think Customer First
Customer Enthusiasm ........
How to Deliver Great Customer Service
On
1st May 2020 (11:00 AM to 4.30 PM)
About The Programme
Customer Service is the key to success in any business. Satisfied customers
are the best source of advertising and future business. This seminar uses
lectures, interactive discussions, group work, and case studies to cover the
most important aspects of customer relations. It will help the participants
deal with customers in a professional, competent, and efficient manner.
Objectives
Participants will learn techniques to:
* Gain excellence in customer care
* Understand the customer's point of view
* Increase customer's loyalty
* Win business by referral
Agenda
* What is Customer Service
* Service Subjects Vs. Money Sources
* Awareness
* Personal Viewpoint
* Stereotyping
* First Impressions
* Power of Observation, Sensory Acuity
* Seeing v/s Perceiving
* Job Stress
* Managing Your Stress: Stress Busters
* Managing Customer Stress
* Flex Your Mind: Mental Flexibility
* Meltdown: Dealing with Anger
* Stressing the Positive
* Communication
* Verbal and Non Verbal, Body Language
* Building Credibility
* Assertiveness, Influencing Change
* Listen Closely: Responsive Listening
* Probing or Questioning
* Voice Quality. Enunciation
* International Communication
* Electronic Communication
* Keeping the Customer's Attention
* Six Degrees of Persuasion: Influencing Through Listening
* Telephone Etiquette
* Planning
* Process Flow
* Categorizing Resources
* File Management
* Optimizing Resources
* Goal Setting
* Goal Alignment
* Desk Stress: Organization
* Delegation
* Memory Ticklers: Information Recall
* To-Do Lists
* Tackling Time Wasters
* Quality
* Setting the Bar: Service Standards
* Creativity Quotient
* Getting the Word Out
* Like It or Not s
* Making the Connection
* Teamwork
* Team Member Trust
* Group Effectiveness
* Peer Recognition
* Rivalry or Revelry: Constructive Competition
* Team Talent Directory
* Team Conflict Management
* Constructive Competition
Course's time structure:
Session Timing- 11:00am to 4.30pm
Webinar Starts 11.00 am, Break - 01.30 pm to 02.00 pm
Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.
Fee Structure :- Per participants
Rs. 4500/-
USD $ 75
18% GST is applicable
Mode of Payment:- NEFT / Credit Card / Paytm
Payment should be made before the session.
The Cheque has to be raised in the Name of GFORD Institute of Management Pvt
Ltd
Our GSTN. No. : 07AAECG5523F1ZU
*Terms & Conditions apply
Best regardss
For GFORD Institute of Management Pvt Ltd
Akash Verma
Email: gfordonline@yahoo.com
Mob. :09711114779 / 9315556407
Reply with Subject Remove to unsubscribe from the mailing list
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<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DCambria><span =
style=3D'font-size:19.0pt;font-family:Cambria;font-weight:
bold'>Webinar on</span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D6
color=3D"#c00000" face=3DCambria><span =
style=3D'font-size:27.0pt;font-family:
Cambria;color:#C00000;font-weight:bold'>Think Customer First =
</span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D6
color=3D"#c00000" face=3DCambria><span =
style=3D'font-size:21.0pt;font-family:
Cambria;color:#C00000;font-weight:bold'>Customer Enthusiasm ........ =
</span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
face=3DCambria><span =
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bold'>How to Deliver Great Customer Service</span></font></b></p>
</td>
</tr>
<tr height=3D54 style=3D'height:40.55pt'>
<td width=3D709 height=3D54 bgcolor=3D"#DAEEF3" =
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style=3D'text-align:center'><b><font size=3D5
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<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:115%'><b><font
size=3D6 face=3DCalibri><span =
style=3D'font-size:23.0pt;line-height:115%;
font-family:Calibri;font-weight:bold'>1<sup>st</sup> =
<sup> </sup>May
2020 (11:00 AM to 4.30 PM)</span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center;line-height:115%'><b><font
size=3D3 face=3DCalibri><span =
style=3D'font-size:12.0pt;line-height:115%;
font-family:Calibri;font-weight:bold'> </span></font></b></p>
</td>
</tr>
<tr height=3D54 style=3D'height:40.55pt'>
<td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
<p class=3DMsoNormal style=3D'text-align:justify'><b><u><font =
size=3D3
face=3DArial><span =
style=3D'font-size:12.0pt;font-family:Arial;font-weight:
bold'>About The Programme</span></font></u></b></p>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D3 =
face=3DArial><span
style=3D'font-size:12.0pt;font-family:Arial'>Customer Service is the =
key to
success in any business. Satisfied customers are the best source of
advertising and future business. This seminar uses lectures, =
interactive
discussions, group work, and case studies to cover the most =
important
aspects of customer relations. It will help the participants deal =
with
customers in a professional, competent, and efficient =
manner.</span></font></p>
<p class=3DMsoNormal style=3D'text-align:justify'><b><u><font =
size=3D3
face=3DArial><span =
style=3D'font-size:12.0pt;font-family:Arial;font-weight:
bold'>Objectives </span></font></u></b></p>
<p class=3DMsoNormal style=3D'text-align:justify'><font size=3D3 =
face=3DArial><span
style=3D'font-size:12.0pt;font-family:Arial'>Participants will learn
techniques to:</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
-.25in'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:12.0pt;
font-family:Wingdings'>ü</span></font><font size=3D1><span =
style=3D'font-size:
7.0pt'> </span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Gain
excellence in customer care</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
-.25in'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:12.0pt;
font-family:Wingdings'>ü</span></font><font size=3D1><span =
style=3D'font-size:
7.0pt'> </span></font><font face=3DArial><span =
style=3D'font-family:Arial'>Understand
the customer’s point of view</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
-.25in'><font size=3D3 color=3Dblack face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings;color:black'>ü</span></font><font =
size=3D1
color=3Dblack><span style=3D'font-size:7.0pt;color:black'> =
</span></font><font
face=3DArial><span style=3D'font-family:Arial'>Increase =
customer’s
loyalty</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-align:justify;text-indent:
-.25in'><font size=3D3 color=3Dblack face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings;color:black'>ü</span></font><font =
size=3D1
color=3Dblack><span style=3D'font-size:7.0pt;color:black'> =
</span></font><font
face=3DArial><span style=3D'font-family:Arial'>Win business by =
referral</span></font></p>
</td>
</tr>
<tr height=3D54 style=3D'height:40.55pt'>
<td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D5
color=3Dblack face=3DCambria><span =
style=3D'font-size:16.0pt;font-family:Cambria;
=
color:black;text-transform:uppercase;font-weight:bold'>Agenda</span></fon=
t></b></p>
<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0
style=3D'border-collapse:collapse'>
<tr>
<td width=3D347 style=3D'width:260.0pt;border:solid black =
1.0pt;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
style=3D'font-family:Ebrima;font-weight:bold'>What is Customer =
Service</span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Service Subjects Vs. Money Sources =
</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
=
style=3D'font-family:Ebrima;font-weight:bold'>Awareness</span></font></b>=
</p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Personal Viewpoint =
</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Stereotyping</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>First Impressions</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Power of Observation, Sensory =
Acuity</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Seeing v/s =
Perceiving</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
style=3D'font-family:Ebrima;font-weight:bold'>Job Stress =
</span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Managing Your Stress: Stress =
Busters</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Managing Customer =
Stress</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Flex Your Mind: Mental =
Flexibility</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Meltdown: Dealing with =
Anger</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Stressing the Positive =
</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
=
style=3D'font-family:Ebrima;font-weight:bold'>Communication</span></font>=
</b></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Verbal and Non Verbal, Body =
Language</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Building Credibility =
</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Assertiveness, Influencing =
Change</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Listen Closely: Responsive =
Listening</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Probing or =
Questioning</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Voice Quality. =
Enunciation</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>International =
Communication</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Electronic =
Communication</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Keeping the Customer’s =
Attention</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 color=3Dblack =
face=3DWingdings><span
=
style=3D'font-size:12.0pt;font-family:Wingdings;color:black;text-transfor=
m:
uppercase'>ü</span></font><font size=3D1 color=3Dblack><span
style=3D'font-size:7.0pt;color:black;text-transform:uppercase'> =
</span></font><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Six Degrees of =
Persuasion:
Influencing Through Listening</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 color=3Dblack =
face=3DWingdings><span
=
style=3D'font-size:12.0pt;font-family:Wingdings;color:black;text-transfor=
m:
uppercase'>ü</span></font><font size=3D1 color=3Dblack><span
style=3D'font-size:7.0pt;color:black;text-transform:uppercase'> =
</span></font><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Telephone =
Etiquette</span></font></p>
</td>
<td width=3D347 style=3D'width:260.05pt;border:solid black =
1.0pt;border-left:
none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
=
style=3D'font-family:Ebrima;font-weight:bold'>Planning</span></font></b><=
/p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Process Flow </span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Categorizing =
Resources</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>File Management</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Optimizing =
Resources</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Goal Setting</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Goal Alignment</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Desk Stress: =
Organization</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Delegation</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Memory Ticklers: Information =
Recall</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>To-Do Lists</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Tackling Time =
Wasters</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
=
style=3D'font-family:Ebrima;font-weight:bold'>Quality</span></font></b></=
p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Setting the Bar: Service =
Standards</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Creativity Quotient</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Getting the Word Out =
</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Like It or Not s</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Making the Connection =
</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.25in;text-indent:-14.6pt'><font
size=3D4 face=3DWingdings><span =
style=3D'font-size:14.0pt;font-family:Wingdings'>Ü</span></font><fon=
t
size=3D1><span style=3D'font-size:7.0pt'> </span></font><b><font =
face=3DEbrima><span
=
style=3D'font-family:Ebrima;font-weight:bold'>Teamwork</span></font></b><=
/p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Team Member Trust</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Group Effectiveness</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Peer Recognition</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Rivalry or Revelry: Constructive =
Competition</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Team Talent =
Directory</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 face=3DWingdings><span =
style=3D'font-size:
12.0pt;font-family:Wingdings'>ü</span></font><font =
size=3D1><span
style=3D'font-size:7.0pt'> </span></font><font face=3DEbrima><span
style=3D'font-family:Ebrima'>Team Conflict =
Management</span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:24.65pt;text-align:justify;
text-indent:-14.15pt'><font size=3D3 color=3Dblack =
face=3DWingdings><span
=
style=3D'font-size:12.0pt;font-family:Wingdings;color:black;text-transfor=
m:
uppercase'>ü</span></font><font size=3D1 color=3Dblack><span
style=3D'font-size:7.0pt;color:black;text-transform:uppercase'> =
</span></font><font
face=3DEbrima><span style=3D'font-family:Ebrima'>Constructive =
Competition</span></font></p>
</td>
</tr>
</table>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span
style=3D'font-size:12.0pt'><o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D54 style=3D'height:40.55pt'>
<td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
<p class=3DMsoNormal =
style=3D'margin-right:.05in;text-align:justify'><b><font
size=3D5 face=3DCalibri><span =
style=3D'font-size:16.0pt;font-family:Calibri;
font-weight:bold'>Course’s time =
structure:</span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-right:.05in;text-align:justify'><b><font
size=3D5 face=3DCalibri><span =
style=3D'font-size:16.0pt;font-family:Calibri;
font-weight:bold'>Session =
Timing– </span></font></b><b><font
size=3D5 face=3DCalibri><span =
style=3D'font-size:18.0pt;font-family:Calibri;
font-weight:bold'>11:00am to 4.30pm</span></font></b></p>
<p class=3DMsoNormal =
style=3D'margin-right:.05in;text-align:justify'><b><font
size=3D4 face=3DCalibri><span =
style=3D'font-size:14.0pt;font-family:Calibri;
font-weight:bold'>Webinar Starts 11.00 am, Break – 01.30 pm to =
02.00
pm</span></font></b></p>
<p class=3DMsoNormal style=3D'text-align:justify'><b><font size=3D5
color=3D"#1f497d" face=3DCalibri><span =
style=3D'font-size:16.0pt;font-family:
=
Calibri;color:#1F497D;font-weight:bold'>Pre-requisites</span></font></b><=
font
size=3D5 color=3D"#1f497d"><span =
style=3D'font-size:18.0pt;color:#1F497D'><br>
</span></font><font color=3D"#1f497d" face=3DArial><span =
style=3D'font-family:
Arial;color:#1F497D'>You should have good internet connection and =
good
quality headphone/speaker set with Laptop / Desktop. You should have
notepad/pen to note down important points.</span></font></p>
</td>
</tr>
<tr height=3D54 style=3D'height:40.55pt'>
<td width=3D709 height=3D54 bgcolor=3D"#92CDDC" =
style=3D'width:531.6pt;border:double windowtext 1.5pt;
border-top:none;background:#92CDDC;padding:0in 5.4pt 0in =
5.4pt;height:40.55pt'>
<table class=3DMsoNormalTable border=3D0 cellspacing=3D0 =
cellpadding=3D0
style=3D'border-collapse:collapse'>
<tr>
<td width=3D325 style=3D'width:244.05pt;border:solid windowtext =
3.0pt;
padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Fee Structure =
:- Per
participants</span></font></u></b></p>
</td>
<td width=3D145 style=3D'width:108.45pt;border:solid windowtext =
3.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font
size=3D4 color=3D"#002060" face=3DEbrima><span =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Rs. =
4500/-</span></font></b></p>
</td>
<td width=3D129 style=3D'width:97.1pt;border:solid windowtext =
3.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>USD $ =
75</span></font></u></b></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D2 =
color=3D"#1f497d"
face=3DEbrima><span =
style=3D'font-size:10.0pt;font-family:Ebrima;color:#1F497D'> </span>=
</font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>18%
GST is applicable</span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4
color=3D"#1f497d" face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Mode of Payment:- NEFT / Credit Card =
/
Paytm</span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>Payment
should be made before the session.</span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.3pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span =
style=3D'font-size:13.0pt;font-family:Ebrima;color:#1F497D'>The
Cheque has to be raised in the Name of<b><span =
style=3D'font-weight:bold'> GFORD
Institute of Management Pvt Ltd</span></b></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.3pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span =
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>Our
GSTN. No.<span =
class=3Dapple-converted-space> </span>: <b><span
=
style=3D'font-weight:bold'>07AAECG5523F1ZU </span></b></span></font>=
</p>
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