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From: "Akash Verma" <complexmall49@gmail.com>
To: <info@kohli.cards>
Subject: Webinar on How To Provide Exceptional Customer Service
Date: Wed, 28 Oct 2020 10:43:43 -0700
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Content preview: Interactive Webinar on How To Provide Exceptional Customer
Service On
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Interactive Webinar on
How To Provide Exceptional Customer Service
On
30th October 2020
(11:00 AM to 04.30 PM)
In How to Provide Exceptional Customer Service, you will learn...
How to always communicate a positive, friendly, ready to help attitude to
Customers
How to handle angry Customers with diplomacy & tact
How to handle the 5 most common Customer complaints
How to spot opportunities for turning an unhappy Customer into a repeat
Customer
And much more!
The quality of Customer service you give, more than any other factor,
determines the level of approval Customers will give your organization. And
happy Customers are the Differences between profit and loss. This webinar
gives you the skills to become an expert in your companies goods and
services . a master diplomat when dealing with angry Customers . a PR po
when representing your company . a personal consultant tuned into each
Customer's needs . and a saint who never becomes defensive or discourteous
in your business dealings. Make sure your Customers and the people they talk
to will choose to do business with you for years to come.
Agenda
* Building Customer Rapport & Good Will
-Which people skills make a Difference for Customer service and public
contact pros
-How to make every Customer feel important
-Use words that trigger positive, good feelings
-What Customers really want the 3 ingredients for making Customers happy
-How to determine if your company has Customer friendly policies and
procedures
-How to measure your Customers level of satisfaction with your service
-How to use a Customer's name
-What words and actions signal a ready to help attitude that makes Customers
feel good
* Handling Problems And Complaints
-How to spot opportunities for turning complaining Customers into lifetime
Customers
-Recognizing the root sources of most misunderstandings and Customer
conflicts
-How to explain company policy in a way that won't put Customers on the
defensive
-How to repair a damaged Customer relationship
-The 5 principal reasons Customers complain and how to handle each one
-What to do when youre about to bloow up at a Customer
-How to say no when you have to without arousing resentment
* How To Communicate With Customers
-What specific words and phrases make Customers trust and like you
-How to avoid the words that triggeer negative, unhappy reactions
-How to get the information you need from telephone callers without
offending them
-How to avoid the 9 most common listening mistakes people make on the
telephone
-How to handle overly talkative Customers without hurting their feelings
-How to deal with Customers who aren't fluent in English
* Dealing With Difficult Customers
-How to deal with unhappy, irrational, angry and upset Customers
-How to keep from being intimidated by overbearing Customers
-What to do when you feel yourself becoming angry with a Customer
-What to do when a Customer questions your authority
-How to deal with ultradifficult Customers- How to deal with personal verbal
attacks
-What to do when youre confronted with someone whos rude and abusive
* Projecting A Professional Image
-How to keep yourself energized, motivated and positive
-How to evaluate your telephone image
-How to sound polished, positive and professional on the telephone
-How to look good and sound wonderful even when you feel awful
- How to make your voice sound as a smile
* How To Be A Customer Service Superstar
-How to be a catalyst for building Teaamwork, cooperation and support with
your associates
-How to work well with the other departments in your company
-How to increase sales and profitability through good Customer service
-How to wind up every Customer transaction on a positive note
Course's time structure:
Session Timing- 11:00am to 04.30pm
Webinar Starts 11.00 am
Break - 01.30 pm to 02.00 pm
Pre-requisites
You should have good internet connection and good quality headphone/speaker
set with Laptop / Desktop. You should have notepad/pen to note down
important points.
How to Register:
Fee Structure :- Per participants
Rs. 4500/-
USD $ 75
18% GST is applicable
> Mode of Payment: NEFT /Paytm / Credit Card
> Cheque favouring GFORD Institute of Management Pvt Ltd payable at New
Delhi.
> Fees include certificate of participation & Course Material.
*Terms & Conditions apply
Best regards
For GFORD Institute of Management Pvt Ltd
Akash Verma
Email: gfordonline@yahoo.com
Mob. :09711114779 / 9315556407
For Query and nominations - 09540012349 only Whatsapp
For unsubscribe from the mailing list, please mail us on gcmgford@yahoo.com.
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<td width=3D731 colspan=3D2 height=3D22 bgcolor=3D"#FABF8F" =
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background:#FABF8F;padding:.75pt .75pt .75pt .75pt;height:16.8pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
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1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 face=3DArial><span =
style=3D'font-size:
17.0pt;font-family:Arial;font-weight:bold'>Interactive Webinar =
on</span></font></b><b><i><font
size=3D3 face=3DArial><span =
style=3D'font-size:12.0pt;font-family:Arial;font-weight:
bold;font-style:italic'> </span></font></i></b><b><i><font size=3D6 =
face=3DArial><span
=
style=3D'font-size:24.0pt;font-family:Arial;font-weight:bold;font-style:i=
talic'><o:p></o:p></span></font></i></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><i><font size=3D6 face=3DArial><span =
style=3D'font-size:
24.0pt;font-family:Arial;font-weight:bold;font-style:italic'>How To =
Provide
Exceptional Customer Service</span></font></i></b><b><font size=3D6
face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:26.0pt;font-family:Cambria;
font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D17 style=3D'height:12.6pt'>
<td width=3D731 colspan=3D2 height=3D17 =
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background:transparent;padding:.75pt .75pt .75pt .75pt;height:12.6pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in;line-height:115%'><b><font size=3D5 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;line-height:115%;font-family:Ebrima;
font-weight:bold'>On<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in;line-height:115%'><b><font size=3D5 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;line-height:115%;font-family:Ebrima;
font-weight:bold'>30<sup>th</sup> October =
2020<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal align=3Dcenter =
style=3D'margin-left:0in;text-align:center;
text-indent:0in;line-height:115%'><b><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;line-height:115%;font-family:Ebrima;
font-weight:bold'>(11:00 AM to 04.30 PM)</span></font></b><b><font =
size=3D4
face=3DCambria><span lang=3DEN-IN =
style=3D'font-size:14.0pt;line-height:115%;
=
font-family:Cambria;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D41 style=3D'height:30.6pt'>
<td width=3D731 colspan=3D2 height=3D41 =
style=3D'width:548.3pt;border:solid windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><b><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'>In How to Provide Exceptional =
Customer
Service, you will learn...<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to always communicate a =
positive,
friendly, ready to help attitude to =
Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to handle angry Customers =
with
diplomacy & tact<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to handle the 5 most common
Customer complaints<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>How to spot opportunities for =
turning
an unhappy Customer into a repeat =
Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-indent:0i=
n'><font
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black'>And much more!<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>The
quality of Customer service </span></font></b><font size=3D3 =
color=3Dblack
face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'>you
give, more than any other factor, determines the level of approval =
Customers
will give your organization. And happy Customers are the Differences =
between
profit and loss. This webinar gives you the skills to become an expert =
in
your companies goods and services … a master diplomat when =
dealing with
angry Customers … a PR po when representing your company … =
a
personal consultant tuned into each Customer’s needs … and =
a
saint who never becomes defensive or discourteous in your business =
dealings.
Make sure your Customers and the people they talk to will choose to do
business with you for years to come.</span></font><font size=3D3 =
color=3Dblack
face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:Ebrima;color:black'><o:p></o:p></sp=
an></font></p>
</td>
</tr>
<tr height=3D41 style=3D'height:30.6pt'>
<td width=3D731 colspan=3D2 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:548.3pt;
border:solid windowtext 1.0pt;background:#FDE9D9;padding:.75pt .75pt =
.75pt .75pt;
height:30.6pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
=
1.7pt;margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-ali=
gn:
center;text-indent:0in'><b><font size=3D5 color=3Dblack =
face=3DCambria><span
lang=3DEN-IN =
style=3D'font-size:20.0pt;font-family:Cambria;color:black;
=
text-transform:uppercase;font-weight:bold'>Agenda</span></font></b><b><fo=
nt
size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:12.0pt;font-family:
Ebrima;color:black;font-weight:bold'><o:p></o:p></span></font></b></p>
</td>
</tr>
<tr height=3D41 style=3D'height:30.6pt'>
<td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Building Customer Rapport & Good =
Will<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-Which people skills make a =
Difference
for Customer service and public contact =
pros<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to make every Customer =
feel
important<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-Use words that trigger =
positive, good
feelings<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What Customers really want the =
3
ingredients for making Customers happy<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to determine if your =
company has
Customer friendly policies and procedures<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to measure your Customers =
level
of satisfaction with your service<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to use a Customer’s =
name <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What words and actions signal =
a ready
to help attitude that makes Customers feel =
good<o:p></o:p></span></font></p>
</td>
<td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Handling Problems And Complaints<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to spot opportunities for =
turning
complaining Customers into lifetime =
Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-Recognizing the root sources =
of most
misunderstandings and Customer conflicts<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to explain company policy =
in a
way that won’t put Customers on the =
defensive<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to repair a damaged =
Customer
relationship<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-The 5 principal reasons =
Customers
complain and how to handle each one<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What to do when youre about to =
bloow
up at a Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to say no when you have to
without arousing resentment<o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D41 style=3D'height:30.6pt'>
<td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
How To Communicate With Customers<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What specific words and =
phrases make
Customers trust and like you<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to avoid the words that =
triggeer
negative, unhappy reactions<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to get the information you =
need
from telephone callers without offending =
them<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to avoid the 9 most common
listening mistakes people make on the =
telephone<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to handle overly talkative
Customers without hurting their feelings<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to deal with Customers who
aren’t fluent in English<o:p></o:p></span></font></p>
</td>
<td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Dealing With Difficult Customers<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to deal with unhappy, =
irrational,
angry and upset Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to keep from being =
intimidated by
overbearing Customers<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What to do when you feel =
yourself
becoming angry with a Customer<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What to do when a Customer =
questions
your authority<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to deal with =
ultradifficult
Customers- How to deal with personal verbal =
attacks<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-What to do when youre =
confronted with
someone whos rude and abusive<o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D41 style=3D'height:30.6pt'>
<td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
Projecting A Professional Image<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to keep yourself =
energized,
motivated and positive<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to evaluate your telephone =
image <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to sound polished, =
positive and
professional on the telephone<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to look good and sound =
wonderful
even when you feel awful<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>- How to make your voice sound =
as a
smile<o:p></o:p></span></font></p>
</td>
<td width=3D365 height=3D41 bgcolor=3D"#FDE9D9" =
style=3D'width:273.8pt;border:solid windowtext 1.0pt;
background:#FDE9D9;padding:.75pt .75pt .75pt .75pt;height:30.6pt'>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><b><font size=3D3 color=3Dblack face=3DEbrima><span
=
style=3D'font-size:12.0pt;font-family:Ebrima;color:black;font-weight:bold=
'>*
How To Be A Customer Service =
Superstar<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to be a catalyst for =
building
Teaamwork, cooperation and support with your =
associates<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to work well with the =
other
departments in your company<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to increase sales and
profitability through good Customer =
service<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:1.7pt;
=
margin-bottom:0in;margin-left:4.05pt;margin-bottom:.0001pt;text-align:jus=
tify;
text-indent:0in'><font size=3D3 color=3Dblack face=3DEbrima><span =
style=3D'font-size:
12.0pt;font-family:Ebrima;color:black'>-How to wind up every Customer
transaction on a positive note<o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D13 style=3D'height:9.8pt'>
<td width=3D731 colspan=3D2 height=3D13 =
style=3D'width:548.3pt;border:solid windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt .75pt;height:9.8pt'>
<p class=3DMsoNormal style=3D'margin-right:.05in'><b><font size=3D5 =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;font-weight:bold'>Course’s time
structure:</span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:.05in'><b><font size=3D5 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:16.0pt;font-weight:bold'>Session
Timing– </span></font></b><b><font size=3D5><span =
lang=3DEN-IN
style=3D'font-size:18.0pt;font-weight:bold'>11:00am to =
04.30pm<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:.05in'><b><font size=3D4 =
face=3DCalibri><span
lang=3DEN-IN style=3D'font-size:14.0pt;font-weight:bold'>Webinar =
Starts 11.00 am<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal><b><font size=3D4 face=3DCalibri><span =
lang=3DEN-IN
style=3D'font-size:14.0pt;font-weight:bold'>Break – 01.30 pm to =
02.00 pm<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal><b><font size=3D5 color=3D"#1f497d" =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;color:#1F497D;font-weight:bold'>Pre-requisites<=
/span></font></b><font
size=3D5 color=3D"#1f497d"><span lang=3DEN-IN =
style=3D'font-size:18.0pt;color:#1F497D'><br>
</span></font><font color=3D"#1f497d" face=3DArial><span lang=3DEN-IN
style=3D'font-family:Arial;color:#1F497D'>You should have good =
internet
connection and good quality headphone/speaker set with Laptop / =
Desktop. You
should have notepad/pen to note down important =
points.</span></font><font
size=3D4 face=3D"Times New Roman"><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</td>
</tr>
<tr height=3D96 style=3D'height:71.85pt'>
<td width=3D731 colspan=3D2 height=3D96 =
style=3D'width:548.3pt;border:solid windowtext 1.0pt;
background:transparent;padding:.75pt .75pt .75pt =
.75pt;height:71.85pt'>
<p class=3DMsoNormal><b><font size=3D5 color=3D"#1f497d" =
face=3DCalibri><span
lang=3DEN-IN =
style=3D'font-size:16.0pt;color:#1F497D;font-weight:bold'>How to
Register:<o:p></o:p></span></font></b></p>
<table class=3DMsoNormalTable border=3D1 cellspacing=3D0 =
cellpadding=3D0
style=3D'margin-left:59.95pt;border-collapse:collapse;border:none'>
<tr height=3D9 style=3D'height:6.45pt'>
<td width=3D331 height=3D9 style=3D'width:248.05pt;border:solid =
windowtext 3.0pt;
padding:0in 5.4pt 0in 5.4pt;height:6.45pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Fee Structure :- =
Per
participants<o:p></o:p></span></font></u></b></p>
</td>
<td width=3D142 height=3D9 style=3D'width:106.3pt;border:solid =
windowtext 3.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt;height:6.45pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><font size=3D4
color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>Rs. =
4500/-<u><o:p></o:p></u></span></font></b></p>
</td>
<td width=3D142 height=3D9 style=3D'width:106.35pt;border:solid =
windowtext 3.0pt;
border-left:none;padding:0in 5.4pt 0in 5.4pt;height:6.45pt'>
<p class=3DMsoNormal align=3Dcenter =
style=3D'text-align:center'><b><u><font
size=3D4 color=3D"#002060" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#002060;font-weight:bold'>USD $ =
75<o:p></o:p></span></font></u></b></p>
</td>
</tr>
</table>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D3 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>18% GST is =
applicable<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Mode of Payment: NEFT /Paytm / Credit =
Card<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Cheque favouring <b><span =
style=3D'font-weight:bold'>GFORD
Institute of Management Pvt Ltd</span></b> payable at New =
Delhi.<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D'>> Fees include certificate of participation & =
Course
Material.<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D4 color=3D"#1f497d" =
face=3DEbrima><span lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Ebrima;color:#1F497D'>*Terms =
&
Conditions apply</span></font><font size=3D4 face=3DEbrima><span =
lang=3DEN-IN
style=3D'font-size:14.0pt;font-family:Ebrima'> =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D1 color=3D"#1f497d" =
face=3DEbrima><span lang=3DEN-IN
=
style=3D'font-size:8.0pt;font-family:Ebrima;color:#1F497D'><o:p> </o=
:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Best regards</span></font></b><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>For GFORD Institute of Management Pvt =
Ltd</span></font></b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Akash Verma</span></font></b><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
=
color:#1F497D;font-weight:bold'>Email: gfordonline@yahoo.com </=
span></font></b><strong><b><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DFR =
style=3D'font-size:14.0pt;
=
font-family:Ebrima;color:#1F497D'> </span></font></b></strong><font
size=3D4 color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'><o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>Mob. :09711114779 / =
9315556407<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-right:-4.0pt'><b><font size=3D4 =
color=3D"#1f497d"
face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;font-family:Ebrima;
color:#1F497D;font-weight:bold'>For Query and nominations – =
09540012349
only Whatsapp<o:p></o:p></span></font></b></p>
<p class=3DMsoNormal style=3D'margin-left:0in;text-indent:0in'><font =
size=3D4
color=3D"#1f497d" face=3DEbrima><span lang=3DEN-IN =
style=3D'font-size:14.0pt;
font-family:Ebrima;color:#1F497D'>For unsubscribe from the mailing =
list,
please mail us on gcmgford@yahoo.com.</span></font><font size=3D3 =
face=3DEbrima><span
lang=3DEN-IN =
style=3D'font-size:12.0pt;font-family:Ebrima'><o:p></o:p></span></font></=
p>
</td>
</tr>
</table>
</div>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:0in;text-indent:0in'><font size=3D2 color=3Dblack =
face=3D"Times New Roman"><span
lang=3DEN-IN style=3D'font-size:11.0pt;font-family:"Times New =
Roman";color:black'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
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@KyuuKazami